About the role
Day to Day Responsibilities:
- Provide hands-on technical support for the organization --- handling employee technology/tickets from beginning to end
- Required desk side support—will need to go to user’s desk and help them with issues at their desk
- Usually more inbound calls than outbound calls but during event/busy time it may be more 50/50
- Create knowledge-based articles as they’re intaking calls when they notice trends so that users can solve issues on their own in the future
- Types of problems:
- Contacting users
- Cleaning up disc space in supporting of Windows 11 migration
Must Have:
- Clear communication
- Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system
- Ability to learn quickly
- Experience resolving minor security issues
- Experience in a customer support role
- Active directory
- Microsoft 365
- Windows 10
- SCCM
About Collabera
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.
About the role
Day to Day Responsibilities:
- Provide hands-on technical support for the organization --- handling employee technology/tickets from beginning to end
- Required desk side support—will need to go to user’s desk and help them with issues at their desk
- Usually more inbound calls than outbound calls but during event/busy time it may be more 50/50
- Create knowledge-based articles as they’re intaking calls when they notice trends so that users can solve issues on their own in the future
- Types of problems:
- Contacting users
- Cleaning up disc space in supporting of Windows 11 migration
Must Have:
- Clear communication
- Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system
- Ability to learn quickly
- Experience resolving minor security issues
- Experience in a customer support role
- Active directory
- Microsoft 365
- Windows 10
- SCCM
About Collabera
In our relentless pursuit of greatness, we are dedicated to developing individuals, creating exceptional teams, and cultivating a unique culture of unity and care. As providers of digital talent solutions, we aim to positively impact businesses and communities globally. We would be honored to be your trusted and uncommon partner on this journey.