Position Summary:
This position is responsible for customer service, cash administration and cash counts while contributing to a safe and welcoming work environment for all employees and guests. Under the supervision of the Manager or Supervisor of the Operations Department, this role ensures adherence to all policies and procedures .and positively contributes to an entrepreneurial culture that is nimble, energized growth oriented, to self-motivate and lead by example. Above all else, must be aligned with, and promote, Shorelines Casinos culture and philosophy of creating a great, memorable experience for our guests and colleagues.

Primary Responsibilities:

• Exceeds guest expectations by providing outstanding customer service.
• Helps create an engaged work environment by choosing positivity and fun, recognizing excellent peer performance, and by caring about and supporting our colleagues
• Participates in the implementation of the departmental strategic plans.
• Handles cash transactions including but not limited to foreign currency exchange, lottery purchase and wins, over payments, cash counts, coins and bills & cash advances.
• Monitors and reports all discrepancies and suspicious cash activities
• Redeems value chips and gaming tickets for cash
• Verifies and processes machine fills, machine jackpots, cancelled credits, as well as table fills and credits
• Issues opening floats to Slot Attendants (or others); reconciles closing floats
• Transfers and stores floats, keys and record keeping documents
• Documents, reports and reconciles transactions; may reconcile bank deposits and prepare revenue reports
• Communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership, regulatory bodies, and employees
• Contributes to a team of engaged colleagues who care passionately about the business, site operations, and delivering a great guest experience.
• Contributes toward workplace health, safety, and wellness initiatives.
• Anticipates operational and service issues before they escalate, trouble-shoots and resolves guest concerns before they are complaints.
• Performs other duties as assigned or directed and assist other co-workers as needed

Education & Qualification Requirements:

• People-focused and committed to service excellence
• Proactive and solution-oriented with a drive to succeed
• High School Diploma required
• Customer service skills
• Strong mathematical skills
• Strong verbal and written communication skills
• Second language an asset
• Ability to be adaptable and flexible with work schedule
• Smart Serve Certification
• Ability to obtain and maintain registration as a Gaming Assistant with the Alcohol and Gaming

Commission of Ontario

Working Environment Considerations:

• Regular casino, standing or walking for long periods of time, some exposure to noise and conflict, non-traditional work hours.

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.