MetricAid is an multi-national, physician scheduling business in North Bay, ON. We are agile, customer-centric, challenging, and our goal is to support an environment where medicine, wellness, and caring come first.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Casual work attire
• Lively atmosphere
• Safe work environment

Hi there. You just stumbled across an amazing opportunity. This might just be one of the most interesting postings you see today!

We are hiring a scheduler. You may be wondering what that means - trust us, everyone wonders the same thing. A scheduler collects data - like schedule rules, and the personal preferences and availability of the users, and then builds schedules for their clients. Essentially, we play a bit of human sudoku to try and build amazing schedules for our clients using a custom software built in-house.

As a scheduler you will be covering some evening shifts and weekend on calls (answering a support phone). These are split up amongst the team, and usually work out to be 1 evening a week, and a weekend every 1.5 months.

Make sure to include a cover letter to tell us a bit about yourself, and why you think you’d be an asset to our team! Only applicants with cover letters will be considered - please use the word resplendent in your cover letter to show us you took the time to read the posting.

Responsibilities:

• Interfacing with clients - calls, emails and video conferences included
• Building schedules based on client rules, user preferences, and system data
• General admin/ office duties - we never say “that's not my job"!
• General client and team support
• Weekend and evening shifts required
• Answering client support tickets/calls

Skill Set:

• Ability to adhere to timelines and meet set deadlines
• Attention to detail
• Ability to prioritize
• Critical thinking
• Ability to stay cool under pressure
• Enjoy working with clients and colleagues
• Great communication skills - conversational Italian is an asset!
• Conflict resolution skills
• Strong computer knowledge

Qualifications:

To be honest, no one goes to school or has exact experience for scheduling, as such we aren’t looking for an exact qualification.

The following job experience would be an asset: Medical Administration, Scheduling, Client Services, Customer Management, General Administration

Mandatory - Education: Completion of Postsecondary (University or College)

Culture:

MetricAid is unlike anywhere you will ever work. Everyone who works here is dedicated and passionate about the work we do, and that is in large part due to the culture we have built. We are a team. A team that works together and supports each other - and the odd Friday has pizza and plays board games or a social activity.

If you’re interested in learning more about our company culture, check out our careers page - we even have a video on what it’s like to work here - https://www.metricaid.com/careers

We also take Client Support and scheduling seriously - The key thing to know is that the reasons MetricAid is chosen above other scheduling companies is that we are dedicated to our clients and work to provide excellent support.

Hiring Process:

We take our time in the hiring process - our goal is to get to know you, and for you to get to know us. This means we generally have 3 touch points:

• Phone Interview
• In Person Interview, and
• Skills Test (related to the position)

Benefits

• Flexible time off
• Health benefits after six months of employment
• Being a part of an AMAZING Team

Job Types: Full-time, Permanent

Pay: $45,000.00-$50,000.00 per year

Benefits:

• Casual dress
• Company events
• Dental care
• On-site parking
• Paid time off
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Language:

• English (required)

Work Location: In person