Hybrid Bilingual Call Center Agent (Spanish/English Required)
Top Benefits
About the role
Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !
What You'll Do We are looking for a Bilingual (Spanish/English) Call Center Agent to join our team and provide outstanding customer service to our clients. In this role, you will be the first point of contact for our customers, addressing their inquiries and resolving issues in both languages.
Compensation: $19.50 per hour
- Manage inbound and outbound calls from customers regarding loan applications.
- Assess the status of the customer’s loan application and communicate next steps to them in an efficient and effective manner.
- Review and process loan applications from submission to completion.
- Obtain and evaluate information and documents for authenticity and accuracy.
- Assess and calculate income utilizing income and tax documents.
- Utilize multiple systems to capture customer interactions with precise notation.
- Achieve monthly production goals while maintaining quality standards.
- Strive to resolve the customer's request in one call while creating an exceptional experience for the customer.
- Champion company core values and other company programs
- Other duties as assigned
What We're Looking For Fluency in both Spanish and English, including strong verbal and written communication skills, is required for this role. Location
- This is a hybrid opportunity and requires ability to work onsite from our Barrie or London office. Candidates must be within a commutable distance to one of our offices.
Shift Availability
- Ability to work full-time (40-hours per week) year round.
- Flexible availability as shifts will be a mixture of mornings, afternoons and weekends
Work Experience
- Previous experience in customer service is required.
- Previous experience in call center environment or related field is a strong asset
Skills & Abilities
- Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
- Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
- Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
- Adaptability: Able to adjust to new systems, processes, and customer needs.
- Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
- Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
- Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.
Why Join Us?
- Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
- Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
- Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
- Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
- Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
- State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
- Rewarding Work: Help businesses grow while making a real difference in people’s lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know. Bill Gosling Outsourcing – Where your career thrives!
About Bill Gosling Outsourcing
Let's take customer communications further, together.
With over 65 years of experience in the contact center industry, we’ve learned that one thing is absolutely, without a doubt, unquestionably true:
What matters less is what we’ve done in the past… What matters more is how your brand gets where it needs to go.
We'll work with you to build your perfect outsourced communication solution to reach your customers.
We could talk all day long about us, but this is your route – we are here to help reach your destination. When you’re ready, let’s discuss your destination, how you’d like to get there, and how we can go further, together.
Reach out today, or visit www.BillGosling.com for more information.
Hybrid Bilingual Call Center Agent (Spanish/English Required)
Top Benefits
About the role
Join a Team That’s Passionate About Making Lives Better! At Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial services. We’re looking for enthusiastic, driven individuals to join our dynamic work environment where fun meets results !
What You'll Do We are looking for a Bilingual (Spanish/English) Call Center Agent to join our team and provide outstanding customer service to our clients. In this role, you will be the first point of contact for our customers, addressing their inquiries and resolving issues in both languages.
Compensation: $19.50 per hour
- Manage inbound and outbound calls from customers regarding loan applications.
- Assess the status of the customer’s loan application and communicate next steps to them in an efficient and effective manner.
- Review and process loan applications from submission to completion.
- Obtain and evaluate information and documents for authenticity and accuracy.
- Assess and calculate income utilizing income and tax documents.
- Utilize multiple systems to capture customer interactions with precise notation.
- Achieve monthly production goals while maintaining quality standards.
- Strive to resolve the customer's request in one call while creating an exceptional experience for the customer.
- Champion company core values and other company programs
- Other duties as assigned
What We're Looking For Fluency in both Spanish and English, including strong verbal and written communication skills, is required for this role. Location
- This is a hybrid opportunity and requires ability to work onsite from our Barrie or London office. Candidates must be within a commutable distance to one of our offices.
Shift Availability
- Ability to work full-time (40-hours per week) year round.
- Flexible availability as shifts will be a mixture of mornings, afternoons and weekends
Work Experience
- Previous experience in customer service is required.
- Previous experience in call center environment or related field is a strong asset
Skills & Abilities
- Positive Attitude: A friendly, enthusiastic, and approachable demeanor that makes customers feel comfortable.
- Problem-Solving Abilities: The ability to quickly analyze a situation and find a solution to meet customer needs.
- Attention to Detail: Ensure accurate data entry and follow-up on all customer interactions.
- Adaptability: Able to adjust to new systems, processes, and customer needs.
- Team Player: A collaborative spirit who enjoys working with others to achieve common goals.
- Tech-Savvy: Comfortable using customer service platforms, CRM systems, and other software tools.
- Willingness to Learn: Open to ongoing training and development to grow in the role and with the company.
Why Join Us?
- Growth Opportunities: We believe in promoting from within and providing opportunities for career advancement.
- Comprehensive Training: We offer extensive paid training to ensure you’re equipped for success.
- Team-Oriented Culture: Work in a collaborative, supportive environment with peers who are passionate about what they do.
- Diversity & Inclusion: We celebrate the unique perspectives and contributions of all our employees.
- Fun Workplace: Join a vibrant team that knows how to have fun! From team engagement activities to social events, we foster a lively and inclusive work environment where you’ll build strong connections.
- State-of-the-Art Offices: Work in our modern, well-equipped offices designed to enhance collaboration and productivity.
- Rewarding Work: Help businesses grow while making a real difference in people’s lives!
Get to Know Us Better! Follow us to get an insider view of our team in action, our values in motion, and a sneak peek into what makes us an awesome place to work!
Twitter & Instagram: bgocareers
Facebook: Bill Gosling Outsourcing
LinkedIn: Bill Gosling Outsourcing
Website – https://www.billgosling.com/careers
By applying to this position, you acknowledge that you have read and understood Bill Gosling Outsourcing’s Privacy Policy and consent to the collection, use, and storage of personal information in accordance with the policy.
At Bill Gosling Outsourcing, we believe that diversity makes us stronger. We welcome applicants from all backgrounds and are committed to creating an inclusive and supportive workplace where everyone can thrive. Regardless of your race, gender, age, ability status, or any other characteristic, you are valued here. If you require accommodations at any stage of the hiring process, we are happy to work with you to ensure you have the support you need – just let us know. Bill Gosling Outsourcing – Where your career thrives!
About Bill Gosling Outsourcing
Let's take customer communications further, together.
With over 65 years of experience in the contact center industry, we’ve learned that one thing is absolutely, without a doubt, unquestionably true:
What matters less is what we’ve done in the past… What matters more is how your brand gets where it needs to go.
We'll work with you to build your perfect outsourced communication solution to reach your customers.
We could talk all day long about us, but this is your route – we are here to help reach your destination. When you’re ready, let’s discuss your destination, how you’d like to get there, and how we can go further, together.
Reach out today, or visit www.BillGosling.com for more information.