As the Mountain Outfitters coffee shop lead hand, you will support the manager and supervisor in the fluid operation of the mountain outfitters coffee bar. You will lead and motivate a team of individuals whose focus is to ensure that our guests’ expectations are exceeded!

Essential Functions

• Train, motivate, recognize, and provide feedback to staff.
• Training staff in proper procedures and policies and maintaining a high standard throughout the season.
• Responsible for staff adherence to panorama policies and procedures
• Continually strive to exceed guests’ expectations.
• Preparation and dispensing of a wide variety of products, including ice cream, beer, pop, pastries, espresso coffee, souvenirs etc.
• Provide immediate response to product and service shortfalls.
• Delivery of quality products on a consistent basis
• Responsible for opening & closing duties related to store operation.
• Operate a computer POS system and all related procedures.
• Perform daily operational routines and all related procedures (merchandising, restocking, cleanliness, check list, etc.)
• Maintain store inventory and all related paperwork, including ordering & receiving – maintaining par stocks & product rotation.
• Adhere to all security procedures involving cash handling, theft, liability, and premises.
• Must be able to work unsupervised for long periods.
• Demonstrate knowledge of all Panorama products and services
• Learn and demonstrate knowledge of sales training and related steps.

Experience/Requirements:

• Positive, energetic, and enthusiastic towards Guests and peers
• High School diploma
• 2 years cafe/barista experience
• Previous cash handling experience
• Computer literate
• Working on your feet in the store for long periods of time
• Lifting and moving of boxes and product, up to 50 lbs
• Serving it Right Certificate
• Must be of legal age to serve alcohol in B.C.