Our planet needs our help to ensure that the products we use everyday stay out of our waterways, ecosystems, and landfills. That’s where Product Care comes in. For over 30 years, we’ve worked with manufacturers, distributors, and retailers to take responsibility for the life cycle of their products. From lighting to paint, hazardous special products to alarms – we develop and manage sustainable recycling programs across Canada. As the creator of one of the first Extended Producer Responsibility (EPR) programs in North America, joining the Product Care team is your opportunity to join an industry-leading team working to deliver great environmental outcomes for our communities. Please visit http://www.productcare.org to learn more about us.

About the position

The IT Support Specialist serves as the first point of contact for technical support across the organization. The successful candidate will support Microsoft 365 apps and tools, resolve user and hardware issues, participate in IT projects, and grow into a more advanced system administrator role.

This is an ideal opportunity for someone with a background in an MSP (Managed Services Provider) environment who can hit the ground running and is ready to focus on supporting and evolving a single organizational IT ecosystem.

Responsibilities:
End-User & Helpdesk Support

• Assist, coordinate and lead program management activities to ensure compliance with regulations and performance metrics, adherence to timelines, and ongoing improvement.
• Respond to IT support helpdesk requests. (tickets, calls, in person).
• Troubleshoot issues related to Lenovo laptops, HP printers, docking stations, monitors and peripherals.
• Support Microsoft 365 applications: Outlook, Teams (including Teams Calling), SharePoint, OneDrive and the Office stack
• Resolve access and authentication issues using Entra ID (Azure AD), Intune, and our RMM.

Microsoft 365 & Azure Ecosystem

• Provide Tier 1/2 support for Microsoft 365 suite and Teams-integrated VOIP.
• Assist in the configuration and support of SharePoint libraries, OneDrive syncing and
• Support Azure-based services: custom .NET apps, Dynamics 365 CRM, and integrations.
• Identify gaps and recommend improvements to Microsoft 365 adoption and user training.

Device & Endpoint Management

• Deploy and manage laptops using Microsoft Intune and Endpoint Manager.
• Perform hardware/software configurations, installations, and updates.
• Ensure secure and compliant device operation for remote and in-office staff.

Systems Maintenance & Projects

• Assist with infrastructure projects: migrations, upgrades, and integrations.
• Support patch management, routine maintenance, periodic IT tasks.
• Work on cross-system enhancements involving Dynamics NAV and Business Central.

Documentation, Training & Best Practices

• Document support procedures, configurations, and system architecture.
• Maintain onboarding checklists, IT usage guides, and troubleshooting materials.
• Train staff on Microsoft 365 applications to increase efficiency and adoption.
• Create standard operation procedures as needed.

What you bring

The ideal candidate will possess the following skills, experience, and qualifications:

• High-school graduation or equivalent
• 2+ years of experience in IT support, preferably in an MSP or hybrid cloud environment.
• Hands-on expertise using and supporting Microsoft 365, Entra ID (Azure AD), Intune, and Teams Calling, Exchange, SharePoint, Teams
• Strong communication and documentation skills; able to support non-technical users.
• Experience with ticketing systems (e.g., Freshservice, ServiceNow, Jira).
• Ability to work independently and support staff across multiple time zones.
• Permanent working status in Canada.
• Able to pass a security check.

Don’t have every single qualification?

We know that some people are less likely to apply for a job unless they are a perfect match. At Product Care Recycling, we’re not looking for “perfect matches.” We’re looking to welcome people to our diverse, inclusive, and authentic workplace. So, if you’re excited about this role but don’t have every single qualification, we encourage you to apply anyway. Whether it’s this role or another one, you just may be the right candidate.

Salary: $55,000 - $70,000 per annum (the actual salary offered will be commensurate with education, experience and internal parity).

What we offer

• Product Care offers a competitive annual salary based on experience.
• Comprehensive benefits program, including Life Insurance, Dental, Vision, Long-Term Disability and Mental Health & Wellness support.
• Paid annual vacation and paid Personal Days Off (PDO).
• RRSP with company matching program.
• A dynamic, team-based work environment.
• Friendly and fun team environment with company celebrations and social events.
• Professional Development fund to upskill yourself each year, in accordance with company policy.
• The satisfaction of making a positive difference for the environment.
• A hybrid working model.
• Product Care, as a tradition, offers paid time off between Christmas and New Year.

Please apply asap by sending your resume and cover letter (including salary expectations). Combine cover letter and resume as one file, if possible.

The job posting will remain open until filled. We sincerely thank all candidates for their interest; however, only those selected for an interview will be contacted. This position is open to those legally able to work in Canada.

Product Care Recycling is committed to employment equity and to building a diverse and inclusive workplace that reflects the communities we serve across Canada.

We welcome and encourage applications from Indigenous peoples, racialized individuals, people of all genders, 2SLGBTQ+ persons, and people with disabilities. We are dedicated to fostering an environment where everyone feels valued, respected, and empowered to contribute.

Accommodation is available on request for candidates taking part in all aspects of the selection process. For a confidential inquiry, simply email us at careers@productcare.org.