Crew Member
Top Benefits
About the role
Illuminated Escapes is Canada's first transparent, LED, and Bluetooth-equipped hybrid kayak-canoe rental company, offering unique, immersive, and unforgettable experiences to Heart Lake Conservation Area guests. As we embark on our fourth season, we are seeking a passionate and customer-oriented Crew Member to join our team.
As a Crew Member, you will be responsible for ensuring that our guests have a seamless and enjoyable experience. Your tasks and responsibilities will include:
Tasks & Responsibilities:
- Daily site setup, including setting up equipment, signage and preparing the rental area for guests.
- Welcoming guests, validating their online bookings, and processing payments via POS devices.
- Educating guests on proper equipment usage, water safety, and providing any necessary information and assistance.
- Preparing and receiving returned rental equipment (cleaning, inspecting and maintaining equipment).
- Providing exceptional customer service by responding to customer inquiries, concerns, or directing them to the manager when necessary.
- Aiding in emergency situations.
Qualifications / Knowledge, Skills & Abilities:
- Experience working on teams, with heavy reliance on team to accomplish goals.
- Exceptional customer service skills.
- Some heavy lifting is required; must be able to lift up to 40 lbs (19 kg), bending, kneeling, standing for extended periods of time.
- Can swim / comfortable in water as employees may have to enter water in emergency situations.
- Exposure to weather conditions such as heat, sun, rain, humidity may occur. Please note, work availability is weather permitting as we do not operate in heavy rain and/or windy conditions.
- Current Standard First Aid with CPR-C Certification is preferred, but not required.
- Current NL (National Lifeguard) Certification is preferred, but not required.
Job Types: Full-time, Part-time, Fixed term contract, Seasonal
Contract length: 4 months
Pay: $17.20 per hour
Expected hours: 20 – 30 per week
Benefits:
- On-site parking
- Store discount
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Night shift
Work days:
- Every Weekend
- Monday to Friday
- Weekends as needed
Work Location: In person
Application deadline: 2025-06-30
Expected start date: 2025-06-23
Crew Member
Top Benefits
About the role
Illuminated Escapes is Canada's first transparent, LED, and Bluetooth-equipped hybrid kayak-canoe rental company, offering unique, immersive, and unforgettable experiences to Heart Lake Conservation Area guests. As we embark on our fourth season, we are seeking a passionate and customer-oriented Crew Member to join our team.
As a Crew Member, you will be responsible for ensuring that our guests have a seamless and enjoyable experience. Your tasks and responsibilities will include:
Tasks & Responsibilities:
- Daily site setup, including setting up equipment, signage and preparing the rental area for guests.
- Welcoming guests, validating their online bookings, and processing payments via POS devices.
- Educating guests on proper equipment usage, water safety, and providing any necessary information and assistance.
- Preparing and receiving returned rental equipment (cleaning, inspecting and maintaining equipment).
- Providing exceptional customer service by responding to customer inquiries, concerns, or directing them to the manager when necessary.
- Aiding in emergency situations.
Qualifications / Knowledge, Skills & Abilities:
- Experience working on teams, with heavy reliance on team to accomplish goals.
- Exceptional customer service skills.
- Some heavy lifting is required; must be able to lift up to 40 lbs (19 kg), bending, kneeling, standing for extended periods of time.
- Can swim / comfortable in water as employees may have to enter water in emergency situations.
- Exposure to weather conditions such as heat, sun, rain, humidity may occur. Please note, work availability is weather permitting as we do not operate in heavy rain and/or windy conditions.
- Current Standard First Aid with CPR-C Certification is preferred, but not required.
- Current NL (National Lifeguard) Certification is preferred, but not required.
Job Types: Full-time, Part-time, Fixed term contract, Seasonal
Contract length: 4 months
Pay: $17.20 per hour
Expected hours: 20 – 30 per week
Benefits:
- On-site parking
- Store discount
Shift:
- 10 hour shift
- 4 hour shift
- 8 hour shift
- Day shift
- Night shift
Work days:
- Every Weekend
- Monday to Friday
- Weekends as needed
Work Location: In person
Application deadline: 2025-06-30
Expected start date: 2025-06-23