Job Description

You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement.

Current work authorization for Canada is required for all openings.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future.

Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.

What We Do

This role resides within the Finance & Corporate Services (“FCS”) department of Fidelity Canada. FCS provides various services across the organization including strategy support, executive and business unit finance support, business analytics, financial planning and analysis, and corporate business initiatives.

As the Manager of Operational Excellence, you will report to the Director of Operational Excellence and will play a pivotal role in driving continuous improvement initiatives and optimizing processes within Fidelity Canada. Your expertise in Lean Six Sigma and pervious financial services exposure will be instrumental in enhancing operational efficiency, improving service quality, minimizing risk, and enhancing client outcomes. You will lead a team dedicated to implementing best practices and fostering a culture of excellence.

What You Will Do

Lead and Develop Staff

• Conduct regular coaching sessions with employees, providing direction and feedback, actively manage performance, and proactively address performance concerns
• Create a culture of continuous improvement within the Operational Excellence Team
• Provide mentorship and coaching to team members and stakeholders on Lean Six Sigma principles and methodologies.
• Set goals and work standards for the Operational Excellence Team
• Conduct annual goal setting by establishing clear and measurable goals, ensuring alignment and support of department strategy
• Work with HR Business Partners to develop talent management strategies to attract and retain talent
• Drive employee engagement by supporting and promoting people programs and enabling Fidelity’s culture

Operational Excellence Program Execution

• Collaborate with cross-functional teams to identify opportunities for operational improvements and ensure alignment with organizational and program level goals.
• Drive projects aimed at enhancing customer satisfaction, reducing cycle times, minimizing risk, and improving service delivery
• Stay abreast of industry trends and emerging technologies to identify innovative solutions for process improvements
• Facilitate workshops and training sessions to promote a culture of continuous improvement and operational excellence
• Conduct root cause analysis to identify underlying issues and implement corrective actions

Technical Knowledge, Innovation, and Change Management

• Develop and maintain relationships with key resources in Business Analytics, Information Systems, and Operational teams
• Leverage current and evolving technologies in support of solutioning, and ideation
• Harness the available data around the firm and identify gaps where required data does not exist as part of cohesive strategy to use data to drive decision making on process reengineering and efficiency

Business Plan Execution

• Contribute to the creation of the annual business planning process, by providing strategic insights, anticipating environmental changes for the purposes of future proofing the team
• Develop strategic presentations to obtain buy-in and alignment from the executive team and key stakeholders
• Demonstrate strong business judgement with the ability to continue to drive to results despite changing priorities
• Makes decisions within scope while working within Fidelity’s risk management framework

Expertise You Will Bring

• Proven track record in process reengineering and operational excellence
• Excellent analytical, root cause analysis and problem resolution skills
• Demonstrated ability to drive transformational change and influence key stakeholders
• Excellent project and program management skills
• Outstanding communication, facilitation and negotiation skills
• Experience attracting, retaining and developing strong talent
• Flexibility, agility with experience collaborating across business verticals
• Proven leadership experience with a focus on developing and leveraging the capabilities of a high-performing team

What We’re Looking For

• Completion of University degree or equivalent experience
• 5 years of relevant experience in operational excellence/continuous improvement
• 3+ years of direct people leadership experience
• Lean Six Sigma Black Belt is a must have
• PmP or Project Management experience and Change Management accreditation or exposure is an advantage

Some of the ways we’ll help you feel valued and supported as part of our team:

• Flexible working arrangements - 100% remote, hybrid, and in office options
• Competitive total compensation, including company contributions to your group RRSP without a matching requirement from you
• Comprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $5000 annually for mental health services and therapy
• Parental leave top-up to 100% of your salary for a period of 25 weeks
• Up to $650 for home office equipment
• Generous time off policy, including 2 paid days annually to volunteer at a charity of your choice
• Diversity and inclusion programs, including an active network of Employee Resource Groups
• Extensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designation

Fidelity Canada is an equal opportunity employer

Fidelity Canada is committed to fostering a diverse and inclusive workplace. We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.

Accommodation during the application process

Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at

FidelityCanadaStaffing@fidelity.ca

.

No telephone inquiries or agencies please. We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.

Why Work at Fidelity?

We are proud to be recipients of the following:

Awards

• Canada's Top 100 Employers

o Greater Toronto's Top Employers
o Canada's Top Family-Friendly Employers
o Canada's Top Employers for Young People

• Great Place To Work® Certified

o Best Workplaces for Inclusion
o Best Workplaces for Mental Wellness
o Best Workplaces for Today's Youth
o Best Workplaces for Women
o Best Workplaces in Financial Services & Insurance
o Best Workplaces in Ontario
o Best Workplaces with Most Trusted Executive Teams

• LinkedIn Top Companies in Canada

• Human Resource Director (HRD) - Best Place To Work

o HRD - 5-Star Benefit Program
o HRD - 5-Star Diversity & Inclusion Employer

Designations

• Canadian Compassionate Companies – Certified
• Benefits Canada's Workplace Benefits Award - Future of Work Strategy
• TalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in Recruiting
• Canadian HR Reporter's Most Innovative HR Team