Top Benefits
About the role
Position Information
Position Title
Guest Services Assistant
Position Summary
The Guest Services Assistant is an enthusiastic, customer service driven position that is responsible for supporting the daily operations of Guest Services, its members, and the Gary W. Harris Canada Games Centre (GWHCGC) as a whole.
This position is also responsible for assisting members and the public, processing memberships, tracking and monitoring facility and equipment use, and other duties as required. This position reports directly to the Guest Services Lead Attendant.
Position Responsibilities
May be tasked to do any of the following duties:
Guest Services Operations & Customer Service:
- Enters data and information into the registration, management and scheduling system setting up clients and member profiles for the Gary W. Harris Canada Games Centre.
- Provides an excellent customer service experience to all members and guests of the GWHCGC which includes, the sale of locker services, towel services and Fitness Centre Memberships.
- In-depth knowledge of the registration processes, inventory management system software, scheduling system functionality including drop-in attendance, membership sales, sign-in/sign out processes and inquiries as required.
- Ongoing understanding of the business of the Centre including a strong knowledge of facility layout, programs, internal & external facility bookings, public and special events schedules, and facility website updates with the ability to communicate any of these to all members and guests of the Centre.
- Ongoing understanding of group fitness programming, personal training, facility bookings and all internal and external College events; including verbal promotion of fitness classes & personal training to new & existing members.
- Under the direction of the Lead Attendant, this position supports and collaborates with RDP Athletics to monitor the team’s home and away schedules and perform the following services:
- Launder of team uniforms.
- Initiate uniform repairs.
- Prepares team bags for team travel.
- Inventory tracking of uniforms and equipment
- Responsible for daily cash handling and cash-out procedures. Accurately completes daily cash deposits and ensuring deposits and floats are secured in the safe.
- Assist the Administrative Officer, Fitness & Sport Services of the daily updating of information for the Centre LCD Screens.
- Replenish and keep tidy all printed customer information such as brochure racks and bulletin boards.
- Ensure Guest Services is tidy and orderly.
- Responsible for submitting maintenance request forms and forwarding malfunctioning equipment status sheets to the appropriate department (BEST, BGIS)
- Continuous communication with Sports Services regarding gym status and daily drop in leisure scheduling.
- Front line support for Gary W. Harris program inquiries, responding to instructor & student requests for classes.
- Collect and dispose of lost & found items as well as removal of expired locks on lockers.
- Provides ice to athletes and members as needed.
- Other duties as required specific to break coverage.
Event Set Up & Take Down:
- Support the Sport Services Attendants with the set-up and take-down of equipment, turning performance gym lights on and off, raising and lowering of basketball hoops, changeover of nets and other sport practices, etc. as required during peak periods and/or unexpected absences.
Health & Safety:
-
Responsible for filing, damaged equipment tracking and other related administrative tasks.
-
Assume responsibility for the Health and Safety of all guests, members and athletes through their awareness, proactivity, and response to a wide variety of situations in the Centre as per Red Deer Polytechnic Emergency Response Plan.
-
Demonstrate safe work practices by completing monthly workplace inspections, participating in facility fire and emergency evacuation drills, and ensuring safe work practices at the Centre as per Red Deer Polytechnic Emergency Response Plan.
-
Activate emergency procedures as needed or directed by their supervisor.
Required Qualifications
-
High school diploma or equivalent to about 12 years of schooling
-
Level 3 CPR is desired
-
Ability to multi-task
-
Customer service background/above average oral skills
-
Ability to communicate effectively
-
Computer skills in Microsoft Office
-
Safety awareness
-
Technical knowledge and proficiency
Preferred Qualifications
Salary or Hourly?
Hourly
Salary
17.46/ Hour
Benefits and Compensation Information
An additional 15% of the hourly rate in lieu of vacation, statutory holidays and benefits.
About Red Deer Polytechnic
Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.
Red Deer Polytechnic (RDP) is more than a post-secondary institution. It is a community of highly dedicated and skilled faculty, staff, learners, and partners who are making a positive impact on the world around us. Unbound by tradition, we are focused on producing the talent, solutions, and environments needed for Alberta’s economy and society to thrive.
Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community**.**
Posting Detail Information
Competition Number
2025-A-111
Employment Type
Term-Certain Part-Time
Number of Vacancies
7
Desired Start Date
08/18/2025
Position End Date (if term-certain)
04/17/2026
FTE
Variable
Hours of Work
Hours of work will vary and includes evening and weekends
Open Date
07/18/2025
Close Date
08/08/2025
Open Until Filled
No
Note to Applicant
Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.
To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression.
Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact Peopleandculture@rdpolytech.ca.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Special Instructions to Applicants
Required Documents
-
Cover Letter
-
Resume
Optional Documents
- References Names and Contact Information
About Red Deer Polytechnic
Red Deer Polytechnic is located in Red Deer, Alberta, halfway between the major centres of Calgary and Edmonton.
Since 1964, when our story began as Red Deer College, our post-secondary institution has proudly served our students and communities. Now, as a polytechnic institution, we will continue to offer apprenticeships, certificates, degrees, micro-credentials and degrees, with expanded connections to industry, applied learning opportunities and interdisciplinary study as key features of the student experience.
We welcome you to study with us. We also welcome you to join us as a vibrant gathering place in our community. With two campuses and impressive facilities, Red Deer Polytechnic is an ideal place to learn, work, collaborate, conduct research and enjoy events.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.
Top Benefits
About the role
Position Information
Position Title
Guest Services Assistant
Position Summary
The Guest Services Assistant is an enthusiastic, customer service driven position that is responsible for supporting the daily operations of Guest Services, its members, and the Gary W. Harris Canada Games Centre (GWHCGC) as a whole.
This position is also responsible for assisting members and the public, processing memberships, tracking and monitoring facility and equipment use, and other duties as required. This position reports directly to the Guest Services Lead Attendant.
Position Responsibilities
May be tasked to do any of the following duties:
Guest Services Operations & Customer Service:
- Enters data and information into the registration, management and scheduling system setting up clients and member profiles for the Gary W. Harris Canada Games Centre.
- Provides an excellent customer service experience to all members and guests of the GWHCGC which includes, the sale of locker services, towel services and Fitness Centre Memberships.
- In-depth knowledge of the registration processes, inventory management system software, scheduling system functionality including drop-in attendance, membership sales, sign-in/sign out processes and inquiries as required.
- Ongoing understanding of the business of the Centre including a strong knowledge of facility layout, programs, internal & external facility bookings, public and special events schedules, and facility website updates with the ability to communicate any of these to all members and guests of the Centre.
- Ongoing understanding of group fitness programming, personal training, facility bookings and all internal and external College events; including verbal promotion of fitness classes & personal training to new & existing members.
- Under the direction of the Lead Attendant, this position supports and collaborates with RDP Athletics to monitor the team’s home and away schedules and perform the following services:
- Launder of team uniforms.
- Initiate uniform repairs.
- Prepares team bags for team travel.
- Inventory tracking of uniforms and equipment
- Responsible for daily cash handling and cash-out procedures. Accurately completes daily cash deposits and ensuring deposits and floats are secured in the safe.
- Assist the Administrative Officer, Fitness & Sport Services of the daily updating of information for the Centre LCD Screens.
- Replenish and keep tidy all printed customer information such as brochure racks and bulletin boards.
- Ensure Guest Services is tidy and orderly.
- Responsible for submitting maintenance request forms and forwarding malfunctioning equipment status sheets to the appropriate department (BEST, BGIS)
- Continuous communication with Sports Services regarding gym status and daily drop in leisure scheduling.
- Front line support for Gary W. Harris program inquiries, responding to instructor & student requests for classes.
- Collect and dispose of lost & found items as well as removal of expired locks on lockers.
- Provides ice to athletes and members as needed.
- Other duties as required specific to break coverage.
Event Set Up & Take Down:
- Support the Sport Services Attendants with the set-up and take-down of equipment, turning performance gym lights on and off, raising and lowering of basketball hoops, changeover of nets and other sport practices, etc. as required during peak periods and/or unexpected absences.
Health & Safety:
-
Responsible for filing, damaged equipment tracking and other related administrative tasks.
-
Assume responsibility for the Health and Safety of all guests, members and athletes through their awareness, proactivity, and response to a wide variety of situations in the Centre as per Red Deer Polytechnic Emergency Response Plan.
-
Demonstrate safe work practices by completing monthly workplace inspections, participating in facility fire and emergency evacuation drills, and ensuring safe work practices at the Centre as per Red Deer Polytechnic Emergency Response Plan.
-
Activate emergency procedures as needed or directed by their supervisor.
Required Qualifications
-
High school diploma or equivalent to about 12 years of schooling
-
Level 3 CPR is desired
-
Ability to multi-task
-
Customer service background/above average oral skills
-
Ability to communicate effectively
-
Computer skills in Microsoft Office
-
Safety awareness
-
Technical knowledge and proficiency
Preferred Qualifications
Salary or Hourly?
Hourly
Salary
17.46/ Hour
Benefits and Compensation Information
An additional 15% of the hourly rate in lieu of vacation, statutory holidays and benefits.
About Red Deer Polytechnic
Focused on advancing the economic and social priorities of Alberta, Red Deer Polytechnic(RDP) provides more than 80 industry-relevant programs within a breadth of credentials to approximately 6,300 credit and apprenticeship students and 3,400+ learners with Continuing Education programming. With modern teaching and learning spaces, and state-of-the-art research and innovation centres in advanced manufacturing and energy innovation, the Polytechnic provides applied research opportunities, leadership in the social, economic, and cultural development of Alberta, and myriad lifelong learning opportunities.
Red Deer Polytechnic (RDP) is more than a post-secondary institution. It is a community of highly dedicated and skilled faculty, staff, learners, and partners who are making a positive impact on the world around us. Unbound by tradition, we are focused on producing the talent, solutions, and environments needed for Alberta’s economy and society to thrive.
Red Deer Polytechnic’s main campus is located on Treaty 7, Treaty 6 and Métis ancestral lands. This is where we will strive to honour and transform our relationships with one another.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community**.**
Posting Detail Information
Competition Number
2025-A-111
Employment Type
Term-Certain Part-Time
Number of Vacancies
7
Desired Start Date
08/18/2025
Position End Date (if term-certain)
04/17/2026
FTE
Variable
Hours of Work
Hours of work will vary and includes evening and weekends
Open Date
07/18/2025
Close Date
08/08/2025
Open Until Filled
No
Note to Applicant
Red Deer Polytechnic fosters an inclusive learning and working environment where everyone can bring their full selves and share their unique talents. We are committed to being responsive to the evolving needs and expectations of our diverse community.
To enrich the intellectual, economic, cultural, and social development of Central Alberta, we value the contributions of individuals with diverse perspectives and experiences. We encourage applications from Indigenous persons, Black and racialized persons, women, persons with disabilities, individuals of all sexual orientations, and persons of any gender identity or expression.
Red Deer Polytechnic will provide job applicants with accommodations in accordance with the Alberta Human Rights Code. To request an accommodation, please contact Peopleandculture@rdpolytech.ca.
All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.
Special Instructions to Applicants
Required Documents
-
Cover Letter
-
Resume
Optional Documents
- References Names and Contact Information
About Red Deer Polytechnic
Red Deer Polytechnic is located in Red Deer, Alberta, halfway between the major centres of Calgary and Edmonton.
Since 1964, when our story began as Red Deer College, our post-secondary institution has proudly served our students and communities. Now, as a polytechnic institution, we will continue to offer apprenticeships, certificates, degrees, micro-credentials and degrees, with expanded connections to industry, applied learning opportunities and interdisciplinary study as key features of the student experience.
We welcome you to study with us. We also welcome you to join us as a vibrant gathering place in our community. With two campuses and impressive facilities, Red Deer Polytechnic is an ideal place to learn, work, collaborate, conduct research and enjoy events.
Whatever brings you to Red Deer Polytechnic, we are glad you are here. And we look forward to having you as a valued member of our polytechnic community.