Requisition Title

Clerical Support Worker - Community Support and Wellbeing

Close Date

30 July 2025

Contract Type

Permanent - Full Time

Location

Orillia, ON L3V 7T5 CA (Primary)
Various social services offices across the County, ON CA

Job Description

Homebase is Orillia. Coverage may be required for other locations as operationally necessary.

POSITION SUMMARY

To respond to all inquiries in a professional manner, and provide clerical support functions to assist in the efficient delivery of all Department programs.

DUTIES AND RESPONSIBILITIES (not listed in order of priority)

1. Answer and direct all in person or phone inquiries with efficiency, politeness and professionalism which includes:

• Responding to general inquiries.

• Refer client to Caseworker or IVR for cheque information.

• Completing and screening intakes.

• Scheduling, monitoring and confirming client appointments.

• Assisting clients with the completion of forms or requests

2. Provide clerical support functions which includes:

• Records Management (filing, labelling, etc.).

• Maintenance and management of archive files.

• Reviewing terminated files for O/P and O/P letters.

• Filing and maintaining of inactive files.

• Preparing and posting all daily and monthly pay lists.

• Monitoring, reporting and management of client cheque Pickups, Holds and Releases.

• Date stamping, sorting, and distribution of incoming and outgoing mail.

• Photocopying.

• Monitoring, stocking and distribution of office supplies and forms.

• Mailing out correspondence on direction from caseworkers.

• Assisting with general word processing duties.

• Report any necessary maintenance for office equipment or safety requirements to the supervisor.

• Monitoring and follow-up for assignments (EI, WSIB, CPP).

3. Develop and maintain good working relationships with office staff, clients and the public, which includes:

• Complying with all office procedures.

• Attending staff meetings.

• Participating in team activities.

• Participating in issue resolution.

• Assisting where needed when short staffed and/or in emergency situations.

• Responding to all client and/or public inquiries in a professional timely manner.

4. Utilize current technology to carry out functions of job, which includes:

• Maintaining a working knowledge of all software applications required to carry out functions of job.

• Accessing and responding to voice mail, e-mail, etc., in a timely manner.

5. Maintain a high level of accountability through measurable outcomes.

6. Maintain confidentiality in accordance with the Municipal Freedom of Information and Protection of Privacy Act.

7. Comply with provincial and County occupational health and safety legislation, regulations, policies and procedures.

8. Perform other duties as assigned, including redeployment in emergency situations.

CORPORATE COMPETENCIES

Has knowledge of and demonstrated ability in our corporate competencies:

• Acts with the Customer in Mind
• Ensures Accountability
• Continuously Seeks to Improve Work Processes
• Collaborates
• Communicates with Impact
• Is Resilient

EDUCATION, TECHNICAL SKILLS AND CERTIFICATION

• A community college certificate in an acceptable related field of study; or, one (1) year of recent office experience with a grade 12 diploma. This job may be considered for educational equivalency in accordance with County Policy.

• Criminal reference check with vulnerable sector clearance.

• Demonstrated computer experience in a Windows environment.

• Demonstrated keyboarding skills of 50 - 55 wpm.

• Demonstrated interpersonal skills.

• Demonstrated written and verbal communication skills.

• Demonstrated organizational skills.

• Demonstrated mathematical skills.

• Evidence of continuing formal professional development will be considered an asset.

• Valid G class drivers license and access to reliable vehicle.

EXPERIENCE

• Refer to Education section for the combination of education and experience.

EFFORT

• Walking, stooping, kneeling, crouching, lifting, or carrying and/or pulling of light weights.

• Ability to work with numerous interruptions in a busy office environment.

WORKING CONDITIONS

• Work performed in a busy office environment. May deal with clients in emotional crisis.

• May be assigned to office locations based on operational requirements.

#COSIND

Salary Grade

$27.85 - $31.82

Union

CUPE 5820.00

The County of Simcoe thanks all applicants for their interest in this opportunity, but please note that only those candidates selected for an interview will be contacted.

Personal information provided is collected under the authority of the Municipal Act (2001) and will be used to determine eligibility for employment.