We’re putting out a call for dedicated customer service pros to handle the complaint line for one of New York’s coolest eComm companies.

Our client’s mission is “We Make Great Food Easy To Get” so, if you’re a natural helper and not afraid of a challenge, you could be the voice of one of the freshest brands in NYC. Plus, with multiple specialized small teams, there’s opportunity for growth! Real talk: you’ve got to be someone who is resilient and upbeat in the face of a challenge, and totally committed to finding a solution no matter how tough the dilemma – and all in a “New York minute.”

You’ll get the call (or email) when things go wrong, but you’ll be truly empowered to make it right for your customer. You’ll have a robust support team behind you, so you can jump right into rescue mode and assure your customer “I can fix that for you!” It won’t always be easy, but at the end of the day you’ll be the hero who helped someone get a meal on their table.

Here’s The Deal:

• This is a full time, permanent position starting July 2 nd .

• Hourly rate of pay is $16.50.

• Full-time training is provided from July 2nd, 2025, to July 22nd, 2025

  . Training will be Monday to Friday from 10:00am to 6:00pm Atlantic time in a fully-online classroom.

• This position involves a rotational schedule of 30 to 45 hours per week, including regular weekend shifts. Our program is open from 7:30am to 1:30am Monday to Sunday. To be considered for this role, you need to have open working availability within these hours. If you’re looking for a Monday -Friday, 9-5 type job, this will not be the right fit for you.

• We will provide all the equipment you need. You’ll need to have hard-wired internet with upload/download speeds that meet our testing minimums, a desk and chair. If you prefer to work in the office, we can support that too!

• NOC code 64409.

What We Offer:

• Health, Dental, and Vision Benefits at 30 days, as well as dedicated virtual health access
• Life Insurance.
• Group RSP with matching contribution option.
• Free employee & family assistance program for legal, financial, and health support.
• Beautiful office space with loads of natural light, multiple break rooms, internet, and TVs.

What You'll Do:

• Help customers to make, fix or refund their e-grocery services via inbound calls, and emails.
• Deliver exceptional customer service through taking ownership of customer inquiries – the goal is one-call resolution.
• Handle difficult customers professionally and with understanding to retain and repair the client/customer relationship.
• Follow risk and compliance processes and client policies.

What You'll Likely Have:

• Demonstrated ability to remain calm and composed under pressure. You’ll need to be clear, empathetic, and helpful even if your customer is upset or frustrated.
• Well-developed customer service skills with the ability to quickly establish a positive connection and manage expectations.
• The ability to navigate multiple software platforms and websites concurrently. You don’t need to be a tech genius. You do need to be comfortable working quickly and accurately in a fully digital environment.
• Experience in fast-paced customer service is an asset (e.g., food service, high-touch retail).
• Demonstrated aptitude for minor tech troubleshooting – If you know how to clear cache and cookies, you’re good.

Our intention is to be an actively anti-racist organization and our goal is to provide a work environment that creates a sense of belonging for all people. If that doesn’t align with who you are, we encourage you to look elsewhere for work.