Company Description UHN is Canada’s #1 hospital and the world’s #1 publicly funded hospital. With 10 sites and more than 44,000 TeamUHN members, UHN consists of Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute, The Michener Institute of Education and West Park Healthcare Centre. As Canada's top research hospital, the scope of biomedical research and complexity of cases at UHN have made it a national and international source for discovery, education and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious diseases, genomic medicine and rehabilitation medicine. UHN is a research hospital affiliated with the University of Toronto.

UHN’s vision is to build A Healthier World and it’s only because of the talented and dedicated people who work here that we are continually bringing that vision closer to reality.

www.uhn.ca

Job Description Union: Non-Union

Number of vacancies: 1

Site: UHN Sites – Downtown Toronto

Department: UHN Digital

Reports to: Manager, Network, Telecom Engineering and Data Centers

Hours: 37.5 hours per week

Status: Permanent Full-Time

Closing Date: July 30, 2025

Position Summary As a Digital Network Analyst you must be an expert in the operating, engineering, management, and support of enterprise Cisco ACI networks. You should also extensive experience with Cisco ISE and Prime.

Duties

• Ensure the stable operation and efficient performance of enterprise network systems
• Troubleshoot application/network performance issues
• Identify and remedy networking system performance bottlenecks
• Work with the Network Engineers/architects to assist with the planning and implementation of upgrades, changes, or replacement of Network infrastructure components
• Installs and configures network hardware and equipment, including routers, switches, phones, etc.
• Interprets written business requirements and technical specification documents.
• Performs assignments and special projects in support of departmental and/or organizational objectives, as requested.
• Oversees and ensures technology solutions are implemented per the design.
• Produces, documents and communicates the technology solution design and blueprint to the UHN Digital project team members, stakeholders and/or committees e.g., UHN Planning Design & Architecture when required by Network Engineer
• Manages and resolves solution delivery escalated issues and risks/technology related problems appropriately.
• Supports customer service initiatives in facilitation of end user meetings, clinical/business discussions or organizing ad hoc meetings, as per end user availability.
• Develops, communicates and implements plans to address any system performance, capacity or service level problems.
• Manages Request for Change (RFC) preparation, submission and representation at Technical Advisory Committee (TAB) and/or Change Advisory Committee (CAB) as required.
• Provides 2nd and 3rd level incident and problem management on site support during normal operating hours of 9-5 Monday to Friday; during non-business hours (e.g., nights/weekends) and carry a pager for on-call duties, as required.
• Leads investigation; performs root-cause analysis on technical problems; provide solutions using specific product knowledge, system utilities, and operating environment as instructed.
• Escalates problems and issues to manager , team members, product vendors and management, when required, including services that exceed response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.
• Articulates clearly with confidence unresolved issues and reports resolved issues to a wide variety of appropriate level of management/stakeholders.
• Develops complex technical plans and executes them either as an individual contributor or by working in a project team environment.
• Must be able to lift heavy, 30-80lb, UPS and network switches to at least chest height.

Qualifications

• Minimum of 3 years of experience working in a corporate environment designing, planning, deploying, managing, and supporting enterprise Cisco systems
• Experience with Cisco and Palo Alto Firewalls and would be an asset.
• Minimum of 1 years of experience with Cisco ACI.
• Practical knowledge of network operations, electronics and general maintenance, troubleshooting and repair of telecommunication equipment
• Current Cisco networking Certifications
• Practical and working knowledge local area networks and interfacing/integration with other computers.
• Good verbal and written communication skills.
• Able to work with minimal supervision on complex tasks.
• Ability to effectively deal with high priority unscheduled tasks and problems.
• Understands how to interpret customer business needs and translate them into application and operational requirements.
• Cisco Certified Network Associate (CCNA) (collaboration, Routing & Switching, Security, or Wireless recommended) Certification an asset
• Cisco Certified Network Professional (CCNP) (Collaboration, Routing & Switching, Security, or Wireless recommended) Certification an asset

Additional Information Why join UHN? In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.