Customer Service Representative, Book Store (Casual)
Top Benefits
About the role
Interested in a career at Langara College?
Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!
Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.
Current employee? Apply through Careers in your
Workday
account.
Job Title:
Customer Service Representative, Book Store (Casual)
Employee Group:
CUPE
Employee Type:
Casual
Start Date:
Monday, June 9 2025
End Date (if applicable):
Job Description:
** We have three (3) Casual positions available.
This position provides excellent customer service support in the sale of retail course materials (texts, printed modules, software, etc.) and general merchandise for all Bookstore Services customers including on-line via continuing education. The focus of this position is to be a team player on the sales floor, while interacting with customers in person, by phone, mail, e-mail and web-commerce.
Duties & Responsibilities:
- Provides customer service activities in a busy retail environment:
- Provides customer service on the retail floor and cash desk. Includes but not limited to: greeting customers, assisting customers to discern needs, providing product information, and following up on requests.
- Cashiers on a point-of-service scanning system according to established policies and procedures. Includes but not limited to: processing payment, issuing refunds, balancing daily cash receipts, balancing cash journals, wrapping and bagging purchases, etc.
- Processes phone orders by answering questions and inputting customer book orders into the POS mail/courier module.
- Assists out-of-town customers on the phone.
- Responds to customer requests and queries left on voicemail. Inputs voice-mail orders into inventory management system accordingly.
- Processes orders received electronically through email, WinPRISM, and other e-business processes:
- Receives customer queries and text orders via email and requires rigorous follow-up to ascertain pertinent order information.
- Processes orders received via the WinPRISM mail-order module and data enters order information accordingly.Sets up agency-sponsored students' and departmental accounts in WinPRISM and performs basic account maintenance.
- Follows up on orders, including but not limited to: verifying registration, picking, packing, running purchases through the POS and credit card machines.
- Prepares way-bills for courier delivery through web-client software.
- Assists in merchandising, store displays, and general maintenance of the retail floor:
- Performs general maintenance of the retail floor and stock room: dusts fixtures, straightens stock on shelves, and maintains stationary and clothing supplies.
- Continuously replenishes stock on the floor, especially during rush periods.
- Maintains special order/reserves shelf: customer follow-up, stock replenishment, return items to retail floor.
- Replenishes consumables (e.g., bags, stamps, tape, etc) used in customer service activities.
- Actively observes retail floor activities to ensure that customers' needs are met, as well as ensuring the security and safeguarding of merchandise.
- Prepares shelf tags and creates basic signs for displays, using standard word processing applications.
- Assists with year-end inventory stock-count.
- Receives bookstore merchandise such as newspapers, magazines, etc.
- Performs related duties as assigned, consistent with the job grade of this position.
Qualifications Required:
Education
- High school completion including courses in computer applications, e-commerce, or related training related to the provision of customer service.
- One year general retail experience using an integrated POS and integrated inventory system (e.g., WinPRISM). Preference given to candidates with practical experience in a college store, bookstore, or high-volume retail environment.
- An equivalence combination of education and experience may be considered.
- Proficiency with point-of-sale system (POS), Microsoft Office (Word, Excel); familiarity with e-mail and the Internet; Banner and database experience preferred.
Skills & Abilities
- Good verbal and interpersonal communication skills (including tact and courtesy) are required to excel in a busy team environment.
- Ability to work independently and as an effective team member.
- Attention to detail and follow-up skills.
- Ability to prioritize daily tasks and multi-task among multiple customer demands.
- Ability to provide excellent customer service.
- Sound keyboarding skills for database entries, email correspondence and spreadsheets.
- Keyboarding skills of 40 wpm.
- Ability to learn new programs such as sophisticated inventory systems.
- Ability to add, subtract, multiply, and divide numbers with a high degree of accuracy.
- Ability to maintain records and confidentiality in accordance to organizational policies and procedures.
- Physical ability to perform job duties such as standing, lifting >10kg weights, and providing public counter service duties.
Working Conditions
- Extremely busy environment can lead to extended periods of standing at the register and dealing with multiple customers.
- Position is required to work flexible work schedules. Shifts may occur Monday to Saturday, but not on Sundays.
Why Join Langara?
At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honoring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.
** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **
We offer the following benefits:
- Extensive medical, dental, and vision coverage
- Hybrid-work program for eligible positions
- Generous vacation package plus paid time off during college winter closure (1 week in December)
- Employer paid defined benefit pension plan
- Potential eligibility for educational, training, and developmental programs
- Access to on-site daycare subject to availability
- Tuition waivers for courses at Langara College, subject to space availability
- Course/program tuition reimbursements
- Wellness classes and campus engagement events
- Achieves results – goal-oriented individual who thrives on achieving outcomes through consultative and collaborate methods.
To request a copy of the job description, please
contact
our recruitment team.
Salary Range:
$25.79 - $28.85 per hour
Pay Grade:
CUPE Paygrade 15
Scheduled Weekly Hours:
0.35
Hours may vary according to the needs of the department.
Compressed Workweek (Fortnight):
No
Closing Date:
Thursday, June 12 2025
People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please
contact
us.
If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please
contact
our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the
CUPE Collective Agreement
. Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.
Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.
We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.
Langara is committed to enhancing our diverse workforce.
About Langara College
Located in beautiful Vancouver, B.C, Canada, Langara College provides University, Career, and Continuing Studies education to more than 21,000 students annually. With more than 1,700 courses and 130 programs, Langara’s expansive academic breadth and depth allows students of all ages, backgrounds, and life stages to choose their own educational path. Langara is also known as house of teachings, a name given to it by the Musqueam people on whose unceded traditional territory the College is located.
Customer Service Representative, Book Store (Casual)
Top Benefits
About the role
Interested in a career at Langara College?
Our employees exemplify Langara's values of excellence, collegiality, innovation and integrity. If you think this position fits your qualifications, we encourage you to apply!
Langara College is located in Vancouver, B.C.: applicants to postings must be located in BC or willing to move to BC to accept work with Langara College. Exceptions to this will be clearly outlined in the event Langara College requires work (or positions to be based) to be performed outside BC or Canada.
Current employee? Apply through Careers in your
Workday
account.
Job Title:
Customer Service Representative, Book Store (Casual)
Employee Group:
CUPE
Employee Type:
Casual
Start Date:
Monday, June 9 2025
End Date (if applicable):
Job Description:
** We have three (3) Casual positions available.
This position provides excellent customer service support in the sale of retail course materials (texts, printed modules, software, etc.) and general merchandise for all Bookstore Services customers including on-line via continuing education. The focus of this position is to be a team player on the sales floor, while interacting with customers in person, by phone, mail, e-mail and web-commerce.
Duties & Responsibilities:
- Provides customer service activities in a busy retail environment:
- Provides customer service on the retail floor and cash desk. Includes but not limited to: greeting customers, assisting customers to discern needs, providing product information, and following up on requests.
- Cashiers on a point-of-service scanning system according to established policies and procedures. Includes but not limited to: processing payment, issuing refunds, balancing daily cash receipts, balancing cash journals, wrapping and bagging purchases, etc.
- Processes phone orders by answering questions and inputting customer book orders into the POS mail/courier module.
- Assists out-of-town customers on the phone.
- Responds to customer requests and queries left on voicemail. Inputs voice-mail orders into inventory management system accordingly.
- Processes orders received electronically through email, WinPRISM, and other e-business processes:
- Receives customer queries and text orders via email and requires rigorous follow-up to ascertain pertinent order information.
- Processes orders received via the WinPRISM mail-order module and data enters order information accordingly.Sets up agency-sponsored students' and departmental accounts in WinPRISM and performs basic account maintenance.
- Follows up on orders, including but not limited to: verifying registration, picking, packing, running purchases through the POS and credit card machines.
- Prepares way-bills for courier delivery through web-client software.
- Assists in merchandising, store displays, and general maintenance of the retail floor:
- Performs general maintenance of the retail floor and stock room: dusts fixtures, straightens stock on shelves, and maintains stationary and clothing supplies.
- Continuously replenishes stock on the floor, especially during rush periods.
- Maintains special order/reserves shelf: customer follow-up, stock replenishment, return items to retail floor.
- Replenishes consumables (e.g., bags, stamps, tape, etc) used in customer service activities.
- Actively observes retail floor activities to ensure that customers' needs are met, as well as ensuring the security and safeguarding of merchandise.
- Prepares shelf tags and creates basic signs for displays, using standard word processing applications.
- Assists with year-end inventory stock-count.
- Receives bookstore merchandise such as newspapers, magazines, etc.
- Performs related duties as assigned, consistent with the job grade of this position.
Qualifications Required:
Education
- High school completion including courses in computer applications, e-commerce, or related training related to the provision of customer service.
- One year general retail experience using an integrated POS and integrated inventory system (e.g., WinPRISM). Preference given to candidates with practical experience in a college store, bookstore, or high-volume retail environment.
- An equivalence combination of education and experience may be considered.
- Proficiency with point-of-sale system (POS), Microsoft Office (Word, Excel); familiarity with e-mail and the Internet; Banner and database experience preferred.
Skills & Abilities
- Good verbal and interpersonal communication skills (including tact and courtesy) are required to excel in a busy team environment.
- Ability to work independently and as an effective team member.
- Attention to detail and follow-up skills.
- Ability to prioritize daily tasks and multi-task among multiple customer demands.
- Ability to provide excellent customer service.
- Sound keyboarding skills for database entries, email correspondence and spreadsheets.
- Keyboarding skills of 40 wpm.
- Ability to learn new programs such as sophisticated inventory systems.
- Ability to add, subtract, multiply, and divide numbers with a high degree of accuracy.
- Ability to maintain records and confidentiality in accordance to organizational policies and procedures.
- Physical ability to perform job duties such as standing, lifting >10kg weights, and providing public counter service duties.
Working Conditions
- Extremely busy environment can lead to extended periods of standing at the register and dealing with multiple customers.
- Position is required to work flexible work schedules. Shifts may occur Monday to Saturday, but not on Sundays.
Why Join Langara?
At Langara College, we support the College’s vision of promoting wellness and fostering personal and professional growth for our employees. We are dedicated to embracing, honoring, and advancing diversity, equity, and inclusion, while offering a competitive and inclusive benefits package that reflects our commitment to overall health, financial security, and work-life balance.
** Eligibility and entitlements may vary based on the employment group, and if the position is temporary, part-time, or casual **
We offer the following benefits:
- Extensive medical, dental, and vision coverage
- Hybrid-work program for eligible positions
- Generous vacation package plus paid time off during college winter closure (1 week in December)
- Employer paid defined benefit pension plan
- Potential eligibility for educational, training, and developmental programs
- Access to on-site daycare subject to availability
- Tuition waivers for courses at Langara College, subject to space availability
- Course/program tuition reimbursements
- Wellness classes and campus engagement events
- Achieves results – goal-oriented individual who thrives on achieving outcomes through consultative and collaborate methods.
To request a copy of the job description, please
contact
our recruitment team.
Salary Range:
$25.79 - $28.85 per hour
Pay Grade:
CUPE Paygrade 15
Scheduled Weekly Hours:
0.35
Hours may vary according to the needs of the department.
Compressed Workweek (Fortnight):
No
Closing Date:
Thursday, June 12 2025
People and Culture is committed to embracing, honoring, and promoting diversity, equity, and inclusion in our workplace. We remain dedicated to focusing our efforts on creating an inclusive employee community that fosters a sense of safety and belonging for everyone. We humbly acknowledge that we are just beginning our journey, which includes engaging in our own internal learning and creating a data-driven action plan that supports the integration of EDI practice into the work of People and Culture and the work we do with employees and leaders. Langara College welcomes applications from everyone including people from groups that are experiencing inequity including, but not limited to, Indigenous people, racialized people, people with disabilities, and members of the 2SLGBTQIA+ community. If there are any barriers that you are experiencing or an accommodation that we can provide to support you through the application process, please
contact
us.
If you were a temporary employee with CUPE Local 15 at Langara College who has worked within the last five (5) months of the closing date on this posting, please
contact
our recruitment team if you meet the criteria for internal status (850 hours worked) as per Article III.7.g in the
CUPE Collective Agreement
. Please quote the job requisition title and number with your previous employee ID and last day worked at the College. Please do not email if you worked at the College more than 5 months ago or if you worked in a different union.
Shortlisted candidates will be required to provide proof of educational and professional credentials noted on their resume. In addition, those shortlisted with international credentials must have their education credentials evaluated through WES (World Education Services) and provide Langara College, People & Culture document evaluation access for employment purposes.
We thank you for your interest in Langara College and for taking the time to complete an application. Only complete applications will be reviewed. Please be advised that only shortlisted candidates will be contacted due to the number of applications received.
Langara is committed to enhancing our diverse workforce.
About Langara College
Located in beautiful Vancouver, B.C, Canada, Langara College provides University, Career, and Continuing Studies education to more than 21,000 students annually. With more than 1,700 courses and 130 programs, Langara’s expansive academic breadth and depth allows students of all ages, backgrounds, and life stages to choose their own educational path. Langara is also known as house of teachings, a name given to it by the Musqueam people on whose unceded traditional territory the College is located.