Telecom Operator/Dispatcher
About the role
Your Opportunity:
Reporting to the Manager of the Provincial Security Communications Centre this position is responsible for: Monitoring radio activity with a primary focus on officer safety. Receiving calls for urgent and non-urgent requests for security assistance. The timely and efficient documentation of all AHS Provincial Protective Services officers’ activities. Researching and delivering information from various information data base systems. Coordinating the administrative assignment of AHS Provincial Protective Services officers.
Description:
As the Telecommunications Officer you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.
- Acute Care Alberta: N
- Primary Care Alberta: N
- Recovery Alberta: N
- Classification: Telecom Operator/Dispatcher
- Union: AUPE GSS
- Unit and Program: Protective Services
- Primary Location: Southport
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 22-JUL-2025
- Employee Class: Casual/Relief
- Date Available: 01-AUG-2025
- Hours per Shift: Varies
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days, Evenings, Nights, Weekends, On Call
- Days Off: Other
- Minimum Salary: $27.82
- Maximum Salary: $33.93
- Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12.
Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.
Must be eligible for Solicitor General's Community Peace Officer Level II appointment.
Additional Required Qualifications:
Prior experience with radio dispatch in a fast-paced environment with a background in the following areas: Telephone communications/switchboard systems, computer experience with a variety of software; applications, two-way radio systems and equipment, filing and records management systems.
Preferred Qualifications:
Valid First Aid certificate, BCLS-HCP training.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
About Alberta Health Services
Alberta Health Services (AHS) is Canada’s first and largest province wide, fully-integrated health system, responsible for delivering health services to the over four million people living in Alberta.
Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life, and from all corners of the world.
Our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.
Our five values – compassion, accountability, respect, excellence and safety – are at the heart of everything that we do.
Telecom Operator/Dispatcher
About the role
Your Opportunity:
Reporting to the Manager of the Provincial Security Communications Centre this position is responsible for: Monitoring radio activity with a primary focus on officer safety. Receiving calls for urgent and non-urgent requests for security assistance. The timely and efficient documentation of all AHS Provincial Protective Services officers’ activities. Researching and delivering information from various information data base systems. Coordinating the administrative assignment of AHS Provincial Protective Services officers.
Description:
As the Telecommunications Officer you will monitor radio activity to maintain awareness of field activities, ensure pertinent operational information is shared and provide an immediate link to emergency and non-emergency assistance on behalf of Protective Services Officers.
- Acute Care Alberta: N
- Primary Care Alberta: N
- Recovery Alberta: N
- Classification: Telecom Operator/Dispatcher
- Union: AUPE GSS
- Unit and Program: Protective Services
- Primary Location: Southport
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 22-JUL-2025
- Employee Class: Casual/Relief
- Date Available: 01-AUG-2025
- Hours per Shift: Varies
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days, Evenings, Nights, Weekends, On Call
- Days Off: Other
- Minimum Salary: $27.82
- Maximum Salary: $33.93
- Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12.
Completion of certificate or diploma related to Emergency Communications and Response, Law Enforcement, Security or Criminology.
Must be eligible for Solicitor General's Community Peace Officer Level II appointment.
Additional Required Qualifications:
Prior experience with radio dispatch in a fast-paced environment with a background in the following areas: Telephone communications/switchboard systems, computer experience with a variety of software; applications, two-way radio systems and equipment, filing and records management systems.
Preferred Qualifications:
Valid First Aid certificate, BCLS-HCP training.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
About Alberta Health Services
Alberta Health Services (AHS) is Canada’s first and largest province wide, fully-integrated health system, responsible for delivering health services to the over four million people living in Alberta.
Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life, and from all corners of the world.
Our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.
Our five values – compassion, accountability, respect, excellence and safety – are at the heart of everything that we do.