Housing Intervention Worker - Homelessness and Housing Help Hub
About the role
Job Summary
Under the direction of the Site Supervisor(s), assisting with the effective and efficient implementation of the City of Windsor’s Homelessness and Housing Help Hub Program within established program requirements and agency policies.
Job Description
The Housing Intervention Worker is responsible to work collaboratively to stabilize participants in Windsor Essex who are in housing crises by utilizing community resources. The HIW provides time-limited case management for individuals, youth, and families with or without children that are currently living outdoors, in shelter, motel, transitional housing, or those who are most at risk of entering the shelter system to help them secure and/or maintain or re-establish housing stability in the community; through referrals from community partners, walk-ins, and other collaborative partnerships.
The HIW is responsible for developing individualized housing plans which include consideration of all housing options as alternatives to entering the emergency shelters; making appropriate referrals to mental health, addiction, justice, health care, or other relevant supports as identified to maintaining housing stability.
Essential Duties and Responsibilities Include:
Housing Intervention Case Management and Planning
o Provide holistic case management supports to participants experiencing homelessness with the goal of obtaining and sustaining housing.
o Develop individualized housing plans which include consideration of all housing options as alternatives to entering the emergency shelters.
o Complete applications to the Central Housing Registry (CHR) and other such documents as required or eligible.
o Complete referrals and updates to the By-Name Priority List (BNPL) using the VI-SPDAT to assess and triage participants experiencing homelessness, as needed.
Community Coordination and Advocacy
o Co-ordinate with and warm transfer to local community services and supports as needed to obtain and/or stabilize housing.
o Build relationships with private market landlords; arrange, co-ordinate and attend viewings; assist with the completion of rental applications and lease signings, prepare participants for viewings, where necessary.
o Work closely with team members and community partners to identify barriers to securing housing and develop strategies to overcome.
o Educate prospective tenants on tenant and landlord rights and obligations to foster successful tenancies.
Maintaining Documentation and Metrics
o Utilize Homeless Individuals and Families Information System (HIFIS) and SharePoint to maintain strict confidentiality and timely updates to participant records, documents, and case notes.
o Track key metrics as required using appropriate databases and systems.
o Manage and assess caseload capacity on a regular basis.
Program Operations and Activities
o Assist with day-to-day operations of the program including break coverage, sorting donations, and sanitizing high touch areas.
o Responding collaboratively with the on-site staff to emergency situations such as medical incidents or altercations.
o Completing other duties as required.
Education & Skills
Post-secondary education completed at an Accredited Canadian University with a minimum of Bachelor Degree in Social Work or Social Science, or relevant College Diploma preferred OR 1-2 years of recent and relevant experience working with vulnerable / low-income / marginalized individuals.
Work Experience
Demonstrated ability to work independently and within a team environment while in a fast-paced setting; preferably with experience supporting vulnerable individuals with varied emotional, social, and behavioural difficulties.
Experience / knowledge of Windows, Microsoft Software, Internet, and standard office equipment is required.
Knowledge
Experience and knowledge working with individuals experiencing chronic homelessness or other vulnerable / marginalized populations from a person-centered perspective.
Recent and relevant working knowledge of the local Emergency Shelter system, Social Services, Community Agencies in Windsor-Essex preferred.
Ability to speak other languages an asset.
Certifications and Other Requirements
Criminal Reference and Vulnerable Sector Checks required. Updated CPR and First Aid Certification required.
Non-violent Crisis Intervention (NVCI), Mental Health First Aid, and Applied Suicide Intervention Skills Training (ASIST) certification an asset.
Must have reliable and effective mode of transportation.
Work Related Abilities
Policies and Procedures: Adheres to all organization policies and procedures and make recommendations where applicable. Able to relate to routine operations in a manner that is consistent with existing solutions to problems; log work activities.
Handle Multiple Tasks / Requests: Able to deal with frequent change, delays, multiple requests (phone and in-person), high volume of requests, while addressing written tasks, unexpected events etc.
Spoken and Written Communications: Able to clearly present information verbally in person and over the phone; in writing and to document activities; to read and interpret written information; comprehend information delivered orally.
Professional Engagement: Able to communicate with clients, partners, and staff professionally. Awareness and sensitivity to clients experiencing homelessness as well as the needs of the vulnerable sector an asset.
Organization and Planning: Attention to detail when completing tasks with excellent organizational skills and the ability to manage a varied caseload. Provides regular reports regarding activities and housing outcomes.
Critical Problem Solving: Able to assess complex situations and develop effective, practical solutions within each context. Capable of making sound decisions under pressure, prioritizing tasks, and employing critical thinking to navigate immediate challenges.
Safety: Demonstrates skill around personal safety, de-escalation of clients and ability to advocate for responsible harassment free behaviour.
Relevant Work Environment
The workweek will be a minimum of 40 hours, including availability and flexibility for evening, weekend, and statutory holiday work as required.
The role may involve physical activities such as walking between different areas of the facility, standing, bending, lifting materials up to a certain weight limit, sitting at a computer workstation for extended periods, and other tasks that require mobility within the facility.
Disclaimer
The job specifications indicate the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent.
The incumbent may be asked to perform other duties as required.
Job Types: Full-time, Fixed term contract
Pay: $23.07-$25.07 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Education:
- Bachelor's Degree (preferred)
Work Location: In person
About housing information services
Housing Information Services of Windsor & Essex County Inc. (HIS), a registered charitable organization was formed in 1993 in response to an identified need in the community to establish one local agency that could provide affordable, appropriate and suitable rental housing options to vulnerable consumers in Windsor & Essex County.
Housing Intervention Worker - Homelessness and Housing Help Hub
About the role
Job Summary
Under the direction of the Site Supervisor(s), assisting with the effective and efficient implementation of the City of Windsor’s Homelessness and Housing Help Hub Program within established program requirements and agency policies.
Job Description
The Housing Intervention Worker is responsible to work collaboratively to stabilize participants in Windsor Essex who are in housing crises by utilizing community resources. The HIW provides time-limited case management for individuals, youth, and families with or without children that are currently living outdoors, in shelter, motel, transitional housing, or those who are most at risk of entering the shelter system to help them secure and/or maintain or re-establish housing stability in the community; through referrals from community partners, walk-ins, and other collaborative partnerships.
The HIW is responsible for developing individualized housing plans which include consideration of all housing options as alternatives to entering the emergency shelters; making appropriate referrals to mental health, addiction, justice, health care, or other relevant supports as identified to maintaining housing stability.
Essential Duties and Responsibilities Include:
Housing Intervention Case Management and Planning
o Provide holistic case management supports to participants experiencing homelessness with the goal of obtaining and sustaining housing.
o Develop individualized housing plans which include consideration of all housing options as alternatives to entering the emergency shelters.
o Complete applications to the Central Housing Registry (CHR) and other such documents as required or eligible.
o Complete referrals and updates to the By-Name Priority List (BNPL) using the VI-SPDAT to assess and triage participants experiencing homelessness, as needed.
Community Coordination and Advocacy
o Co-ordinate with and warm transfer to local community services and supports as needed to obtain and/or stabilize housing.
o Build relationships with private market landlords; arrange, co-ordinate and attend viewings; assist with the completion of rental applications and lease signings, prepare participants for viewings, where necessary.
o Work closely with team members and community partners to identify barriers to securing housing and develop strategies to overcome.
o Educate prospective tenants on tenant and landlord rights and obligations to foster successful tenancies.
Maintaining Documentation and Metrics
o Utilize Homeless Individuals and Families Information System (HIFIS) and SharePoint to maintain strict confidentiality and timely updates to participant records, documents, and case notes.
o Track key metrics as required using appropriate databases and systems.
o Manage and assess caseload capacity on a regular basis.
Program Operations and Activities
o Assist with day-to-day operations of the program including break coverage, sorting donations, and sanitizing high touch areas.
o Responding collaboratively with the on-site staff to emergency situations such as medical incidents or altercations.
o Completing other duties as required.
Education & Skills
Post-secondary education completed at an Accredited Canadian University with a minimum of Bachelor Degree in Social Work or Social Science, or relevant College Diploma preferred OR 1-2 years of recent and relevant experience working with vulnerable / low-income / marginalized individuals.
Work Experience
Demonstrated ability to work independently and within a team environment while in a fast-paced setting; preferably with experience supporting vulnerable individuals with varied emotional, social, and behavioural difficulties.
Experience / knowledge of Windows, Microsoft Software, Internet, and standard office equipment is required.
Knowledge
Experience and knowledge working with individuals experiencing chronic homelessness or other vulnerable / marginalized populations from a person-centered perspective.
Recent and relevant working knowledge of the local Emergency Shelter system, Social Services, Community Agencies in Windsor-Essex preferred.
Ability to speak other languages an asset.
Certifications and Other Requirements
Criminal Reference and Vulnerable Sector Checks required. Updated CPR and First Aid Certification required.
Non-violent Crisis Intervention (NVCI), Mental Health First Aid, and Applied Suicide Intervention Skills Training (ASIST) certification an asset.
Must have reliable and effective mode of transportation.
Work Related Abilities
Policies and Procedures: Adheres to all organization policies and procedures and make recommendations where applicable. Able to relate to routine operations in a manner that is consistent with existing solutions to problems; log work activities.
Handle Multiple Tasks / Requests: Able to deal with frequent change, delays, multiple requests (phone and in-person), high volume of requests, while addressing written tasks, unexpected events etc.
Spoken and Written Communications: Able to clearly present information verbally in person and over the phone; in writing and to document activities; to read and interpret written information; comprehend information delivered orally.
Professional Engagement: Able to communicate with clients, partners, and staff professionally. Awareness and sensitivity to clients experiencing homelessness as well as the needs of the vulnerable sector an asset.
Organization and Planning: Attention to detail when completing tasks with excellent organizational skills and the ability to manage a varied caseload. Provides regular reports regarding activities and housing outcomes.
Critical Problem Solving: Able to assess complex situations and develop effective, practical solutions within each context. Capable of making sound decisions under pressure, prioritizing tasks, and employing critical thinking to navigate immediate challenges.
Safety: Demonstrates skill around personal safety, de-escalation of clients and ability to advocate for responsible harassment free behaviour.
Relevant Work Environment
The workweek will be a minimum of 40 hours, including availability and flexibility for evening, weekend, and statutory holiday work as required.
The role may involve physical activities such as walking between different areas of the facility, standing, bending, lifting materials up to a certain weight limit, sitting at a computer workstation for extended periods, and other tasks that require mobility within the facility.
Disclaimer
The job specifications indicate the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the incumbent.
The incumbent may be asked to perform other duties as required.
Job Types: Full-time, Fixed term contract
Pay: $23.07-$25.07 per hour
Expected hours: 40 per week
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed
Education:
- Bachelor's Degree (preferred)
Work Location: In person
About housing information services
Housing Information Services of Windsor & Essex County Inc. (HIS), a registered charitable organization was formed in 1993 in response to an identified need in the community to establish one local agency that could provide affordable, appropriate and suitable rental housing options to vulnerable consumers in Windsor & Essex County.