Bloom Recruitment is seeking an Associate Account Manager on behalf of our client, a fast-growing MSP with over a decade of experience delivering high-impact IT solutions across Greater Vancouver. This is an ideal opportunity for a Tier 1 IT professional with excellent communication skills looking to transition into an account management role.

As an Associate Account Manager, you’ll act as the primary point of contact for a portfolio of clients. You’ll provide updates on service tickets, answer questions about services, and support client satisfaction through strong communication and proactive follow-up. This is a client-facing role that does not require vCIO-level responsibilities but benefits from your technical foundation, especially if gained within an MSP environment.

Key Responsibilities:

• Serve as the primary point of contact for assigned clients, ensuring a smooth and responsive experience
• Provide regular updates to clients on the status of service tickets and ongoing projects
• Answer questions related to IT services, support coverage, and general account matters
• Build and maintain strong relationships with clients through proactive communication and check-ins
• Coordinate with internal technical teams to ensure timely issue resolution and service delivery
• Identify opportunities to enhance client satisfaction and relay feedback to internal stakeholders
• Support renewals, service expansions, and occasional sales of hardware/software to existing clients
• Keep client account information organized and up to date in the CRM and ticketing system

Qualifications:

• 1–2 years of technical experience, ideally in a Tier 1 Help Desk or IT Support role within an MSP
• Strong interest in client relations, customer service, or sales
• Excellent communication and interpersonal skills
• Technically curious with the ability to explain basic IT concepts to non-technical stakeholders
• Organized, proactive, and eager to learn and grow in a hybrid technical-client services role
• Familiarity with ticketing systems, basic networking, Office 365, and remote support tools is an asset

Benefits:

• Profit Sharing based on tenure and performance
• Lifestyle Spending Account : Up to $2,500/year
• Health Spending Account : Up to $5,000/year
• Vacation Time : 15 days + 1 birthday day off
• Paid Time Off (PTO) for after-hours work (1.5x or 2x)
• Paid Sick Leave : 40 hours/year
• Internet Reimbursement : Up to $100/month
• Extended Health & Dental : Including vision, prescriptions, and paramedical
• Life Insurance & AD&D : $25,000 coverage
• Travel Health Insurance

Why Join?

• Career Growth: Ideal for techs transitioning into account management
• Innovative Work: Supportive of creativity and forward-thinking
• Positive Culture: Team-oriented, growth-driven, and client-focused
• Flexible Model: Balance of remote work, in-office collaboration, and client visits

Become part of a team that appreciates your technical foundation and supports your growth into a client-facing role. You'll be joining a company that values innovation, delivers excellent service, and fosters a supportive, people-first environment.

Our client is an equal opportunity employer and celebrates diversity in all its forms.