Position Description

Technical Writer / Content SME

Location: 250 Yonge Street Employment Type: Full-time [Hybrid / Remote]Department: Ontario Public Sector Bid Team

Overview: We are looking for a skilled and detail-oriented Technical Writer to produce high-quality documentation that enhances the success of our clients and internal teams. This role will require close collaboration with IT delivery professionals and proposal/bid teams to support project execution, RFP responses and product documentation. The ideal candidate would need experience in both technical writing and business analysis and can translate complex technical concepts into clear, concise, and compelling content for proposals.

Responsibilities

• Work with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
• Produce high-quality documentation that meets applicable standards and is appropriate for its intended audience.
• Write easy-to-understand user interface text, online help and developer guides.
• Create tutorials to help end-users use a variety of applications.
• Analyze existing and potential content, focusing on reuse and single-sourcing opportunities.
• Create and maintain the information architecture.
• Collaborate with delivery teams and visualize the content for RFP responses.
• Support in PPT preparation for shortlisted proposals during demos.

Requirements And Skills

• 2+ years of proven working experience in technical writing, content writing or as a business/technical analyst.
• Ability to deliver high quality documentation paying attention to detail.
• Ability to quickly grasp complex technical concepts and make them easily understandable in text and pictures.
• Excellent written skills in English.
• Strong working knowledge of Microsoft Office.
• Knowledge of the Ontario Public Sector (OPS) market is a plus.
• Willingness to learn and incorporate marketing techniques into content writing.
• Willingness to deep-dive into market research of Public Sector and help with inputs.
• Basic familiarity with the SDLC and software development

Preferred Background

• University degree in Computer Science, Engineering, Communications, Business Analysis or equivalent field.
• Experience collaborating with cross-functional teams including delivery, sales, and pre-sales.

Your future duties and responsibilities

Required Qualifications To Be Successful In This Role Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Come join our team—one of the largest IT and business consulting services firms in the world.