Company Bio

Southlake is building healthy communities through outstanding care, innovative partnerships, and amazing people. We deliver a wide range of healthcare services to the communities of northern York Region and southern Simcoe County. Our advanced regional programs include Cancer Care and Cardiac Care and serve a broader population across the northern GTA and into Simcoe-Muskoka.

Our team of nearly 6,000 staff, physicians, volunteers, students and Patient and Family Advisors are committed to creating an environment where the best experiences happen. As a recognition of our commitment to quality and patient safety, we have received the highest distinction of Exemplary Standing from Accreditation Canada.

Job Summary

The Manager, Community Programs, is a key leader at Southlake, responsible for the operations, budgeting, coordination, and strategic direction of all patient care and staffing functions within the assigned community program services. This includes oversight of patient care delivery and staffing, with all interdisciplinary team members reporting directly to this role.
The Manager leads with a patient-centred, evidence-based approach, supporting professional practice and fostering high-quality care. This role also requires strong fiscal and business acumen and serves as a role model for Southlake’s core values and competencies. The portfolio includes services for diverse populations such as long-term care residents, community-based palliative patients, and individuals accessing non-bedded hospital services.

Skills & Abilities

• Bachelor's degree in a registered health profession, master's degree preferred
• Registration with the appropriate College/Regulatory body
• Minimum of 5 years’ formal people leadership experience

Qualifications

• Minimum of five (5) years of progressive leadership experience, ideally in community and clinic-based healthcare settings, including experience leading teams in unionized environments.
• A collaborative and compassionate leader who builds strong relationships, fosters psychological safety, and creates a culture of trust, accountability, and inclusivity.
• Demonstrated commitment to equity, diversity, and inclusion, with a leadership style that actively values different perspectives and lived experiences.
• Proven ability to lead high-performing interdisciplinary teams through coaching, mentorship, and transparent communication.
• Experienced in supporting performance and attendance management in a fair, consistent, and respectful manner.
• Academically and clinically prepared, with a solid foundation in evidence-informed practice.
• Exceptional interpersonal and communication skills, with a track record of cultivating positive and productive work environments.
• Demonstrated ability to lead through change using formal change management strategies and a people-first approach.
• Strong analytical, critical thinking, and decision-making skills to guide service delivery, planning, and problem-solving.
• Experience in quality improvement, research, or service design initiatives that improve patient and team outcomes.
• Comprehensive understanding and application of the Regulated Health Professions Act and relevant health legislation.
• Actively engaged in committee work and stakeholder collaboration, with a focus on implementing and sustaining meaningful outcomes.
• Dedicated to maintaining the highest standards of patient and staff safety and promoting a respectful and supportive workplace.
• Models’ behavior that is aligned with the values of Southlake Health.
• Always with compassion
• Power of many
• Serve with purpose
• Every voice matters
• Courage to think differently

Closing Statement

Regular and reliable attendance is an expected requirement of this position.

At Southlake, we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live and serve, including those with disabilities. Southlake is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.

It is the responsibility of all Southlake employees to work in a safe manner and promote health and safety in the workplace.

Primary Responsibilities

Patient Care Responsibilities

• Drive the planning, implementation, and evaluation of evidence-based, outcome-focused improvements in clinical practices and care delivery models, including quality improvement initiatives, workflow redesign, and the adoption of innovative technologies.
• Foster strategic partnerships with funders to explore and advance opportunities for program growth and service expansion across Community Program Services.
• Coordinate and oversee clinical and non-clinical operations, with a focus on Community Services clinics located outside the main hospital campus, ensuring consistent standards of care and service delivery.
• Lead the introduction and integration of new technologies, products, and procedures, ensuring alignment with current policies and best practices in patient care.
• Proactively address and support the resolution of concerns raised by patients, physicians, and staff to promote a culture of service excellence and continuous improvement.

People Resources Management:

• Clearly communicate performance expectations to all interdisciplinary team members, fostering accountability and alignment with organizational goals.
• Apply the performance development model to monitor, assess, and evaluate individual and team effectiveness in meeting patient care needs.
• Lead all aspects of staffing, including recruitment, interviewing, hiring, disciplinary actions,
• Oversee staff scheduling, attendance management, payroll processes, and work assignments to ensure operational efficiency and compliance.
• Ensure comprehensive orientation and onboarding for all new interdisciplinary staff, supporting their successful integration into the program and broader organization.

Financial and Program Planning Management:

• Contribute to the development, oversight, and analysis of both operational and capital budgets
• Support the collection, analysis, and maintenance of statistical data to meet reporting requirements and inform budgetary decisions.
• Lead and support the development, implementation, and evaluation of patient care guidelines across clinical and community-based settings, ensuring alignment with best practices and quality standards.
• Oversee program planning, execution, and evaluation within Community Services, driving service excellence and responsiveness to community needs.

Education/Research:

• Develop, implement, and evaluate evidence-based practice initiatives and educational resources to support the ongoing development of clinical staff.

• Participate in, support, and lead research activities related to the clinical area, contributing to knowledge advancement and integration of best practices

Global Responsibilities:

• Actively participate in internal and external committees, as assigned by the Director, to support organizational priorities and collaboration across departments.
• Provide support to other leadership roles as needed
• Participate in the on-call rotation to provide managerial support.
• Perform cross-functional responsibilities and other duties as assigned, in alignment with the scope and classification of the role.