Title: Sales Support Coordinator

Reporting to: Customer Service – Team Lead

Location: Weston Forest – Torbram Rd.

Employment Type: Permanent, Full-time

DUTIES & RESPONSIBILITIES

Sales Support/Customer Service

• Provide outstanding support to sales people and customers by answering incoming customer calls, and emails, providing information on the status of sales orders or stock supply, and writing/verifying/auditing/tracking sales orders.
• Assist assigned sales staff with required paperwork.
• Responsible for familiarity with various sales people’s accounts to efficiently assist with these accounts and the department.
• Maintain and update customer and project information in Salesforce.com as required.
• Address concerns brought forward by customers, sales staff, Accounts Payable, Operations and Accounts Receivable.
• Proactive Customer Service, follow up with other departments, and communicate all pertinent information to our customers.

Administrative Support

• Provide everyday support to the Sales Team, i.e. writing emails to internal staff & external customers, entering sales orders and remanufacturing runs in TallyWorks.
• Create purchase orders and mill work orders (stock runs) in TallyWorks.
• Salesforce data entry – emails, quotes, phone calls, projects, activities and PO’s
• Responsible for gathering new credit applications from prospects, gathering all information necessary to process credit notes accurately.

Collections

• Contact customers as required with outstanding overdue account balances, then record electronically (in Great Plains) update payment dates & specified related information notes gathered from the call or email regarding outstanding invoices.
• Arrange for cheque pick-ups via courier or upon delivery of an order. Follow-up with A/R to ensure cheques are received.
• Look for warning signals that are a precursor to financial trouble and an inability to pay by customer.

Other

• Provide excellent service to internal customers within sales, administration, operations departments. i.e. be willing to assist in anything to help service our internal & external customers. “They will love doing business with you”.
• Participate in training and cross-training initiatives, including but not limited to; Salesforce.com training, product training courses, TallyWorks training, telephone communication etiquette.
• Keep abreast of all stocked products available for sale at Weston Forest.
• Keep abreast of overstocked & aged inventory lists.
• Act as a role model to other staff members by consistently adhering to company values.
• Back-up and step in to assist other team members when required.
• Other duties as required.

KNOWLEDGE & SKILLS REQUIRED

• Post-secondary education is preferred.

• Positive attitude with a customer-focused approach.

• Ability to manage multiple tasks while maintaining strong attention to detail.

• Strong team collaboration skills and a solid work ethic.

• Excellent organizational abilities.

• Good analytical, problem-solving, and mathematical skills.

• Ability to follow established procedures and guidelines.

• Strong interpersonal and communication skills.

• Ability to communicate in a clear, respectful, and professional manner.

• Proficiency in MS Office (Word, Excel, and Outlook).

• Experience with CRM software (e.g., Salesforce.com) is an asset.

• Fluency in French is an asset.

THE COMPANY

Weston Forest originated as a family business in 1953. Today we are a vital, dynamic organization, repeatedly acknowledged by the Canadian Business Growth 500 as one of Canada’s Fastest-Growing Companies, recognized by Deloitte as one of Canada’s Best Managed Companies, recipient of the Canadian Business Excellence Awards for Private Businesses, and a winner of Waterstone Canada’s Most Admired Corporate Cultures Award.

Our culture is one of personal growth, continuous improvement, and opportunity. It is vibrant, informal, and inclusive. We live by our brand promise: “YOU’LL LOVE DOING BUSINESS WITH US”.

Our Brand Promise:

YOU’LL LOVE DOING BUSINESS WITH US

Our Core Values:

• Entrepreneurial organization committed to continuous improvement.
• We do what we say.
• Inspiring personal and professional growth
• Your success is our success.
• More than just a place to work.
• Results matter, but people matter more.

Our Mission:

We quickly respond to our customers’ needs and solve their issues with a wide variety of solutions that benefit their business.

Our Vision:

We create two-way relationships with customers and suppliers, offer diverse opportunities for our team, promote open communication with all of our stakeholders, focus on strengthening our industry and growing our company.

Our Value Proposition:

Weston Forest delivers the right solutions. We are truly focused on creating great relationships and becoming your go-to source – by doing what we say we’ll do. We have proven our expertise and commitment to become one of North America’s strongest and most respected organizations. Today, Weston Forest is a trusted partner to our customers, suppliers and employees. We will continue to find new ways to solve your challenges and take an active role in building a sustainable industry.

Recent Awards:

• Proud to be named one of Canada's 10 Most Admired Corporate Cultures
• Repeat winner of CANADA’S BEST MANAGED COMPANIES
• One of Canada’s PROFIT 500 Fastest-Growing Companies
• Recipient of the Canadian Business Excellence Awards for Private Businesses

Weston Forest is committed to an inclusive, barrier-free recruitment process and work environment. Please advise Human Resources of any accommodations that are required. Any information regarding accommodation will be treated as confidential.