About the role
Job Reference
PMCA2025
Location
Ontario, Canada (Remote)
Status
Full Time
Job Type
Permanent
Hours Of Work
37.5 / Week
More details
Project Manager
Location: Ontario, Canada (Work from home)
Working hours: 37.5 Monday – Friday 09:00 – 17:30
Role Overview:
We are seeking a dynamic and experienced Project Manager to lead the onboarding implementation for new customers for a variety of data products. This role is pivotal in ensuring a seamless onboarding experience, managing stakeholder relationships, and continuously improving our onboarding processes. The ideal candidate will possess exceptional organizational skills, a keen eye for detail, and the ability to maintain and motivate the project team with a positive and uplifting attitude.
Key Responsibilities:
Stakeholder Management:
- Build and maintain strong relationships with customers, ensuring their needs and expectations are met.
- Act as the primary point of contact for customers during the onboarding process.
- Facilitate communication between internal teams and customers to ensure alignment and successful project delivery.
Onboarding Process Enhancement:
- Analyze existing onboarding processes to identify areas for improvement.
- Develop and implement strategies to enhance the efficiency and effectiveness of the onboarding experience.
- Gather feedback from customers and internal teams to continuously refine onboarding procedures.
Project Implementation:
- Lead the end-to-end implementation of the onboarding of new customers and migration to cloud for existing customers.
- Develop detailed project plans, including timelines, milestones, and deliverables.
- Monitor project progress, identify potential risks, and implement mitigation strategies.
- Ensure projects are delivered on time, within scope, and within budget.
- Take on additional tasks and projects based on the needs of the business.
Team Collaboration:
- Collaborate with cross-functional teams, including sales, product development, and customer support, to ensure a cohesive onboarding experience.
- Provide regular updates to senior management on project status and key metrics.
Positive Attitude:
-
Maintain a positive and uplifting attitude, even during stressful situations.
-
Foster a supportive and collaborative team environment.
Qualifications:
- 7+ years of experience in project management, preferably in the ed-tech or technology sector.
- 5+ years of experience in a consulting or professional services environment.
- 3+ years experience working within an Agile framework.
- Proven track record of successfully managing customer onboarding projects.
- Strong stakeholder management and communication skills.
- Excellent problem-solving skills.
- Ability to analyze and improve processes.
- Excellent organizational and time management skills.
- Proficiency in project management tools and software.
- Positive attitude and ability to thrive in a fast-paced environment.
- Experience with Jira or Azure DevOps (nice to have)
- Experience with Salesforce (nice to have)
- PMP certification (nice to have)
Send to Friend
About Kortext
Founded in 2013, Kortext is the world-leading student experience and engagement expert, pioneering digitally enhanced teaching and learning in the global higher education community.
Our smart study platform provides access to over five million eBooks, videos and open educational resources aggregated from 8,000 publishers worldwide.
We support institutions through their digital transformations by helping to boost student engagement, drive outcomes and educate the next generation of difference-makers.
About the role
Job Reference
PMCA2025
Location
Ontario, Canada (Remote)
Status
Full Time
Job Type
Permanent
Hours Of Work
37.5 / Week
More details
Project Manager
Location: Ontario, Canada (Work from home)
Working hours: 37.5 Monday – Friday 09:00 – 17:30
Role Overview:
We are seeking a dynamic and experienced Project Manager to lead the onboarding implementation for new customers for a variety of data products. This role is pivotal in ensuring a seamless onboarding experience, managing stakeholder relationships, and continuously improving our onboarding processes. The ideal candidate will possess exceptional organizational skills, a keen eye for detail, and the ability to maintain and motivate the project team with a positive and uplifting attitude.
Key Responsibilities:
Stakeholder Management:
- Build and maintain strong relationships with customers, ensuring their needs and expectations are met.
- Act as the primary point of contact for customers during the onboarding process.
- Facilitate communication between internal teams and customers to ensure alignment and successful project delivery.
Onboarding Process Enhancement:
- Analyze existing onboarding processes to identify areas for improvement.
- Develop and implement strategies to enhance the efficiency and effectiveness of the onboarding experience.
- Gather feedback from customers and internal teams to continuously refine onboarding procedures.
Project Implementation:
- Lead the end-to-end implementation of the onboarding of new customers and migration to cloud for existing customers.
- Develop detailed project plans, including timelines, milestones, and deliverables.
- Monitor project progress, identify potential risks, and implement mitigation strategies.
- Ensure projects are delivered on time, within scope, and within budget.
- Take on additional tasks and projects based on the needs of the business.
Team Collaboration:
- Collaborate with cross-functional teams, including sales, product development, and customer support, to ensure a cohesive onboarding experience.
- Provide regular updates to senior management on project status and key metrics.
Positive Attitude:
-
Maintain a positive and uplifting attitude, even during stressful situations.
-
Foster a supportive and collaborative team environment.
Qualifications:
- 7+ years of experience in project management, preferably in the ed-tech or technology sector.
- 5+ years of experience in a consulting or professional services environment.
- 3+ years experience working within an Agile framework.
- Proven track record of successfully managing customer onboarding projects.
- Strong stakeholder management and communication skills.
- Excellent problem-solving skills.
- Ability to analyze and improve processes.
- Excellent organizational and time management skills.
- Proficiency in project management tools and software.
- Positive attitude and ability to thrive in a fast-paced environment.
- Experience with Jira or Azure DevOps (nice to have)
- Experience with Salesforce (nice to have)
- PMP certification (nice to have)
Send to Friend
About Kortext
Founded in 2013, Kortext is the world-leading student experience and engagement expert, pioneering digitally enhanced teaching and learning in the global higher education community.
Our smart study platform provides access to over five million eBooks, videos and open educational resources aggregated from 8,000 publishers worldwide.
We support institutions through their digital transformations by helping to boost student engagement, drive outcomes and educate the next generation of difference-makers.