Top Benefits
About the role
COME GROW WITH US! McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.
At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers with the energy solutions of today and tomorrow.
We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.
About The Opportunity McDougall Energy is looking for an outgoing enthusiastic individual with a strong customer service approach for the position of Account Manager within the Residential Market. Reporting to the Account Manager Supervisor, the Account Manager, residential Sales will ensure outstanding customer experience is being delivered to existing and prospective customers while supporting the Residential Sales Team.
Responsibilities Include
- Educating current customers on propane, heating oil, service plans and associated services.
- Preparing credit applications, customer information sheets, Account Cancellation, and any other required paperwork.
- Identifying opportunities to upsell to customers, based on the products and services offered.
- Responding to incoming consumer calls for home heating product inquiries.
- Conducting ongoing customer needs analysis through quality-of-service calls and research of customer trends and requirements.
- Resolving customer concerns to resolution; may involve working cross functionally with various departments.
- Working in collaboration with the Territory Manager’s to maximize team effectiveness.
- Maintaining and building committed relationships with customers and industry associations for business development.
- Ensuring retention (via proactive calls) and maintaining overall customer satisfaction.
- Maintaining knowledge of competitive offers. Review and make recommendations to improve our offer in the Residential Market.
About You
- A post-secondary degree or diploma with 1–3 years’ experience in sales or customer service; knowledge of the fuel industry or home utility products considered an asset
- Excellent communication and interpersonal skills, including strong written and oral skills
- Strong negotiating, time management and presentation skills
- Demonstrated ability to manage large volumes of data; strong attention to detail
- Strategy development and strong analytical skills are an asset
- Proficient with Microsoft Word, Excel, and Power Point
- Demonstrated ability to develop and retain strong customer relationships
- Strong organizational and problem-solving skills
- A high energy, self-starter who can effectively work within a strong team culture
What We Offer We provide career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.
- Competitive Compensation
- 4weeks paid vacation
- Employer Health & Dental Benefits
- Group RRSP
- Employee Assistance Program (EAP)
- Healthcare & Lifestyle Spending Account
Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online at www.mcdougallenergy.com/careers
McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest.
Top Benefits
About the role
COME GROW WITH US! McDougall Energy is a Canadian family-owned business that distributes quality petroleum products and services reliably and responsibly. We are dedicated to delivering customized solutions that meet customers’ needs, improve lives, and enrich communities.
At McDougall Energy, we believe every team member has a role in fulfilling our purpose. That's why we give our people the trust, support, and opportunities they need to do their best work. We invite you to join us as we continue to connect customers with the energy solutions of today and tomorrow.
We are proud to be recognized as a Platinum Club member of Canada's Best Managed Companies, having consecutively retained our designation since 2011.
About The Opportunity McDougall Energy is looking for an outgoing enthusiastic individual with a strong customer service approach for the position of Account Manager within the Residential Market. Reporting to the Account Manager Supervisor, the Account Manager, residential Sales will ensure outstanding customer experience is being delivered to existing and prospective customers while supporting the Residential Sales Team.
Responsibilities Include
- Educating current customers on propane, heating oil, service plans and associated services.
- Preparing credit applications, customer information sheets, Account Cancellation, and any other required paperwork.
- Identifying opportunities to upsell to customers, based on the products and services offered.
- Responding to incoming consumer calls for home heating product inquiries.
- Conducting ongoing customer needs analysis through quality-of-service calls and research of customer trends and requirements.
- Resolving customer concerns to resolution; may involve working cross functionally with various departments.
- Working in collaboration with the Territory Manager’s to maximize team effectiveness.
- Maintaining and building committed relationships with customers and industry associations for business development.
- Ensuring retention (via proactive calls) and maintaining overall customer satisfaction.
- Maintaining knowledge of competitive offers. Review and make recommendations to improve our offer in the Residential Market.
About You
- A post-secondary degree or diploma with 1–3 years’ experience in sales or customer service; knowledge of the fuel industry or home utility products considered an asset
- Excellent communication and interpersonal skills, including strong written and oral skills
- Strong negotiating, time management and presentation skills
- Demonstrated ability to manage large volumes of data; strong attention to detail
- Strategy development and strong analytical skills are an asset
- Proficient with Microsoft Word, Excel, and Power Point
- Demonstrated ability to develop and retain strong customer relationships
- Strong organizational and problem-solving skills
- A high energy, self-starter who can effectively work within a strong team culture
What We Offer We provide career growth and development through on-the-job training, professional courses, and peer learning in a friendly and inclusive work environment that allows you to thrive both personally and professionally.
- Competitive Compensation
- 4weeks paid vacation
- Employer Health & Dental Benefits
- Group RRSP
- Employee Assistance Program (EAP)
- Healthcare & Lifestyle Spending Account
Are you ready to power your career and make a difference at McDougall Energy? Get energized and apply online at www.mcdougallenergy.com/careers
McDougall Energy is committed to an inclusive, barrier-free recruitment and selection process and workplace. If you require any accommodation, please notify us and we will work with you to meet your needs. Confidentiality of all applicants assured. Only those selected for interviews will be contacted and we thank all other applicants for their interest.