Hyundai West Island is expanding and looking for a dynamic Service Appointment Coordinator to

join our team! If you're organized, detail-oriented, and passionate about delivering outstanding

customer service, we want to hear from you.

Responsibilities:

• Handle inbound service calls and schedule appointments efficiently

• Confirm appointments and follow up with customers post-service

• Coordinate with service advisors and technicians for workflow optimization

• Provide clear and friendly communication to customers regarding wait times, repairs, and status

• Manage online appointment bookings and respond to inquiries via email/text

• Upsell service packages when appropriate

Requirements:

• Minimum 1 year experience in a customer service role (automotive experience is an asset)

• Excellent communication skills in English and French (spoken and written)

• Ability to multitask and work under pressure

• Comfortable using scheduling software or DMS systems

• Punctual, reliable, and highly organized

Job Type: Full-time

Pay: $45,000.00-$53,000.00 per year

Additional pay:

• Bonus pay

Benefits:

• Dental care
• Life insurance
• RRSP match

Schedule:

• Monday to Friday

Work Location: In person