Recreation Facility Clerk
Top Benefits
About the role
Recreation Facility Clerk
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.
Overview
Reporting to the Departmental Associate 5, this leadership position is focused on providing customer service excellence and general clerical support in the Recreation and Sport Services department. The initial location for this position is Watermania: therefore, the Recreation Facility Clerk primarily provides administrative support and customer service leadership in the areas of Aquatics and Fitness at Watermania, South Arm Outdoor Pool, and Steveston Outdoor Pool.
Examples of key responsibilities include, but are not limited to:
- Performing and delegating a variety of clerical, typing/word processing, time keeping, receptionist and cashiering activities.
- Providing customer service to internal and external contacts, and listening and responding to concerns.
- Providing accurate information, advice and referrals pertaining to Parks, Recreation and Culture program opportunities and services, focusing on aquatics and fitness.
- Recruitment and training of regular full time, regular part time, and auxiliary customer service staff.
- Providing direction, guidance and leadership to customer service staff, including scheduling, assigning tasks, monitoring work and communicating progress, and mentoring.
- Providing support to, and being a key part of, a larger staff team
- Ensuring that the front office is well organized and the facility is welcoming to the community.
- Routinely monitoring facility operations to promote the well-being of patrons and staff; reporting facility or equipment concerns.
- Staying current on City policies, procedures and related strategies, and providing training and guidance as necessary.
- Coordinating and administering facility rental requests and tenancy agreements, including liaising with community groups, issuing invoices, and ensuring requirements are met.
Knowledge, Skills & Abilities:
- Ability to courteously and effectively deal with the public in providing information and assistance regarding activities and programs within the Parks, Recreation and Culture Division.
- Ability to provide customer service excellence in a responsive, timely and resourceful manner.
- Ability to use appropriate discretion and tact to discuss issues and challenges in an effective manner.
- Ability to perform cashiering duties accurately, including processing transactions and cash handling.
- Ability to provide direction and guidance to others by assigning tasks and allocating work.
- Ability to prioritize competing demands, work well under pressure and deal with stressful situations in a professional manner.
- Ability to understand and carry out oral and written instructions.
- Ability to compose various types of written communication.
- Ability to work both independently and interdependently while exercising sound judgement, troubleshooting, resourcefulness and initiative.
- Ability to establish and maintain effective relationships with a variety of groups, businesses and Aquatic Advisory Board members.
- Knowledge of corporate and departmental policies, practices and strategies related to and guiding the work performed.
- Knowledge of clerical and record keeping procedures.
- Knowledge for processing cash/cheque remittances, bank deposits and cash/purchasing card reconciliations.
- Knowledge of business English, spelling, punctuation and math.
- Knowledge and skill in using City computer applications such as PeopleSoft (HCM), , Microsoft Outlook, Excel and Word, and Xplor Recreation.
- Ability to use REDMS or a similar records management system..
Qualifications and Experience:
- Completion of Grade 12 or equivalent.
- Computer and keyboarding skills or an equivalent combination of training and experience may be considered.
- Previous customer service training and experience, and cash handling experience, preferably in a public recreation and aquatics facility.
- First Aid and CPR certificate is preferred.
Working Conditions:
- Duties are performed in an office environment.
- May encounter upset or unpleasant customers
Additional Information:
Employee Group:
CUPE Local 718
Position Status:
Regular Full-Time
Duration of Appointment:
N/A
Salary Range:
$32.70 - $38.43/hr
Hours of Work:
Sunday to Thursday 8:15 am - 5:00 pm (Compressed Work Week); Flex blocking
Application Posted:
6/20/25
External Closing Date:
7/3/25
PCC#:
1084
Recreation Facility Clerk
Top Benefits
About the role
Recreation Facility Clerk
The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a vision that is only made possible by developing our most valuable asset – our people. This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives. If you are looking to make a difference, and to share our vision, then please apply.
Overview
Reporting to the Departmental Associate 5, this leadership position is focused on providing customer service excellence and general clerical support in the Recreation and Sport Services department. The initial location for this position is Watermania: therefore, the Recreation Facility Clerk primarily provides administrative support and customer service leadership in the areas of Aquatics and Fitness at Watermania, South Arm Outdoor Pool, and Steveston Outdoor Pool.
Examples of key responsibilities include, but are not limited to:
- Performing and delegating a variety of clerical, typing/word processing, time keeping, receptionist and cashiering activities.
- Providing customer service to internal and external contacts, and listening and responding to concerns.
- Providing accurate information, advice and referrals pertaining to Parks, Recreation and Culture program opportunities and services, focusing on aquatics and fitness.
- Recruitment and training of regular full time, regular part time, and auxiliary customer service staff.
- Providing direction, guidance and leadership to customer service staff, including scheduling, assigning tasks, monitoring work and communicating progress, and mentoring.
- Providing support to, and being a key part of, a larger staff team
- Ensuring that the front office is well organized and the facility is welcoming to the community.
- Routinely monitoring facility operations to promote the well-being of patrons and staff; reporting facility or equipment concerns.
- Staying current on City policies, procedures and related strategies, and providing training and guidance as necessary.
- Coordinating and administering facility rental requests and tenancy agreements, including liaising with community groups, issuing invoices, and ensuring requirements are met.
Knowledge, Skills & Abilities:
- Ability to courteously and effectively deal with the public in providing information and assistance regarding activities and programs within the Parks, Recreation and Culture Division.
- Ability to provide customer service excellence in a responsive, timely and resourceful manner.
- Ability to use appropriate discretion and tact to discuss issues and challenges in an effective manner.
- Ability to perform cashiering duties accurately, including processing transactions and cash handling.
- Ability to provide direction and guidance to others by assigning tasks and allocating work.
- Ability to prioritize competing demands, work well under pressure and deal with stressful situations in a professional manner.
- Ability to understand and carry out oral and written instructions.
- Ability to compose various types of written communication.
- Ability to work both independently and interdependently while exercising sound judgement, troubleshooting, resourcefulness and initiative.
- Ability to establish and maintain effective relationships with a variety of groups, businesses and Aquatic Advisory Board members.
- Knowledge of corporate and departmental policies, practices and strategies related to and guiding the work performed.
- Knowledge of clerical and record keeping procedures.
- Knowledge for processing cash/cheque remittances, bank deposits and cash/purchasing card reconciliations.
- Knowledge of business English, spelling, punctuation and math.
- Knowledge and skill in using City computer applications such as PeopleSoft (HCM), , Microsoft Outlook, Excel and Word, and Xplor Recreation.
- Ability to use REDMS or a similar records management system..
Qualifications and Experience:
- Completion of Grade 12 or equivalent.
- Computer and keyboarding skills or an equivalent combination of training and experience may be considered.
- Previous customer service training and experience, and cash handling experience, preferably in a public recreation and aquatics facility.
- First Aid and CPR certificate is preferred.
Working Conditions:
- Duties are performed in an office environment.
- May encounter upset or unpleasant customers
Additional Information:
Employee Group:
CUPE Local 718
Position Status:
Regular Full-Time
Duration of Appointment:
N/A
Salary Range:
$32.70 - $38.43/hr
Hours of Work:
Sunday to Thursday 8:15 am - 5:00 pm (Compressed Work Week); Flex blocking
Application Posted:
6/20/25
External Closing Date:
7/3/25
PCC#:
1084