Top Benefits
About the role
Summary
Good Impressions is a nonprofit that offers digital communications services to high-impact organizations working to address the world’s most pressing problems—like biosecurity, AI safety, farmed animal welfare, and extreme poverty.
Demand for our services is growing fast, and we are looking for an Operations Manager to help us stay organized, efficient, and effective as we grow our organization and our impact.
This role is full time and fully remote (however candidates in Toronto, Canada are preferred), with a compensation range of $95,000 - $115,000 CAD annually; based on experience.
About Good Impressions
Good Impressions is a digital marketing agency that has helped ~60 effective nonprofits, think tanks, and foundations increase engagement with their content, research, services, courses, contests, programs, fellowships, and events. We are funded in combination by Longview Philanthropy, Open Philanthropy, and our clients, and work primarily with organizations focused on making sure AI is safe, mitigating biosecurity risks, improving the lives of farmed animals, helping people living in extreme poverty, and building the Effective Altruism community.
The Mission of This Role
Demand for our services is growing fast, and we are looking for an Operations Manager to help us stay organized, efficient, and effective as we grow our organization and our impact.
The mission of the Operations Manager is to build and maintain the systems, processes, and infrastructure that enable Good Impressions to scale effectively. By managing everything from hiring to finance to AI tools integration, you'll create the operational backbone that allows our project managers to focus exclusively on client work and for leadership to concentrate on strategy. Your work directly translates to increased organizational capacity and improved decision-making, ultimately leading to many more nonprofits getting the marketing support they need.
Responsibilities
Team Enablement Systems
- Project & File Organization: Ensure our Google Drive, task management software, and client projects are squeaky clean to allow our team to focus on client work.
- SOPs: Document our processes meticulously, clearly, and ensure they are always up to date. Ensure our team is trained on them and they are being implemented.
- AI tools: AI tools represent an incredible opportunity to make us more effective and efficient as a team. It’ll be your job to stay on top of new capabilities and use cases and facilitate their integration.
- Support Project Managers: Partner with Project Managers to handle the operational logistics required to launch projects, including contracting, documentation, and invoicing.
Resourcing Operations
- Project Tracking System: Audit and overhaul our PTS to give us crystal clear metrics on team utilization, completed projects, resource management, client satisfaction, operational efficiency, and more.
- Operational Heartbeat: Setup KPI tracking across the org, design a tracking system; and perform monthly, quarterly, and annual reviews against our goals using the data from the systems you’ve built. Provide recommended actions to the team that will help us increase our impact and work in a calm and organized manner. Implement or take inspiration for a best-practice system such as Rockefeller Habits, EOS, or Metronome Effect.
Back Office Operations
- Legal Admin: Contracts, Corporate Reports, and recordkeeping.
- Grant tracking: Track our spend against our various grants so we know we’re generating commensurate impact and when to apply for more..
- Vendor Management: Including selection, finding cost efficiencies, managing licenses.
- IT Administration: Google workspace, team laptops, password management, software seats, info-sec, etc.
- Day-to-Day Finance: Administer accounts payable, accounts receivable, payroll, banking, expense tracking and reimbursements.
- Financial Compliance & Recordkeeping: Own internal financial recordkeeping and liaise with external bookkeeper and accounting firm on tax compliance.
HR & Culture
- HR Administration: Handle documentation and contracts. Setup and administer a benefits plan. Setup and run an HRIS system.
- People Systems: Design a compensation system. Design a quarterly & annual review cadence.
- Onboarding & Offboarding: Own and evolve onboarding programs to ensure smooth integration of new hires into our team, tools, and culture. Ensure access to all necessary tools, subscriptions, and systems for every team member. Lead thoughtful and supportive offboarding experiences—including clear messaging, culture-driven communication, and exit interviews.
- Culture: Champion our team culture with kindness, transparency, and honesty at the core. Champion culture initiatives that reinforce Good Impressions’ core values and continuous growth.
- Offsite: Plan and manage the agency’s yearly team offsite—from logistics and vendor coordination to scheduling and communication.
- Recruiting & Hiring: Lead recruitment efforts for both contractors and full-time employees.
About You
We evaluate candidates across three areas:
- Experience: You have direct experience handling at least 75% of the Responsibilities listed above at a digital agency with 10-100 team members within the last 3 years.
- Values: You feel deep alignment with Good Impressions values (listed below).
- Will: You care deeply about our mission and clearly show us your desire to support it.
The Compensation, Perks, And Location
- Salary: $95,000 - $115,000 CAD. Depending on experience level, skill level, and quality of work sample.
- Benefits and Perks: We do not yet have an official benefits package. The person hired for this role will be responsible for guiding this process.
- Location: The ideal candidate would be based in Toronto, but we are open to hiring anywhere.
Reasons To Work At Good Impressions
- Work with a great team: “The productivity and kindness of this team are off the charts”
- Opportunity for growth: As Good Impressions grows, we will need leaders, and you’re getting in on the ground floor.
- Measurable and quantifiable impact: We’re often able to directly measure the impact of our work, so you will be able to see the impact that you are enabling.
- High autonomy: We’re looking for someone who can work independently.
- Opportunity to work on multiple pressing problems: We help organizations working on AI safety, biosecurity, farmed animal welfare, extreme poverty, and building the Effective Altruism community.
- Work life balance: We set our own deadlines and take mental health and burnout seriously.
Our values
These values define how all of our team members work. We hire, give feedback, and—if necessary—fire based on them. Please deeply consider them before applying. If they sound like you, you’ll fit right in. If not, the way we do things likely won’t match you.
- Impact first
Impact is our north star. We turn down projects if we don’t think we can help. We teach the clients that want to learn so they’re less dependent on us in the future. We initiate important projects that nobody is asking for. We fundraise so we can run promising projects for clients tight on cash. We celebrate the wins because the wins really matter.
- Own the mission
We take complete ownership of outcomes and push through obstacles until we deliver results we're proud of. No one is going to solve our problems except for us. If we don't have what we need to do the job well, we find a way to get it. If we see a problem on the horizon, we bring it up.
- Look for better and faster ways of doing everything
We're constantly searching for approaches that are orders of magnitude better than the standard way of doing things. We leverage AI to work smarter and faster. We use our best judgment when trading off quality and speed, always looking for win-wins. We do all of this individually, but we also do it as a team by sharing what we've learned.
- Be radically helpful
We're as helpful as possible to our clients because we think they're doing some of the most impactful work in the world (otherwise we wouldn't be working with them). We're as helpful as possible to the team because we will succeed or fail as a team.
- Overcommunicate
Most problems can be solved or avoided with more frequent and effective communication. We’re transparent with our clients, our funders, and our team and we say what we think even if others may disagree.
- Constantly improve
We’re hungry for impact, which means we’re hungry for feedback. We want to get better because getting better is how we help more people and animals. We seek out feedback and see it as a sign of respect.
About Good Impressions
Good Impressions helps promote the growth of socially impactful projects through paid digital ads, search engine optimization, and web analytics. Our time is grant-funded, allowing us to freely bring our private-sector marketing experience to the causes and non-profit organizations we care about.
Top Benefits
About the role
Summary
Good Impressions is a nonprofit that offers digital communications services to high-impact organizations working to address the world’s most pressing problems—like biosecurity, AI safety, farmed animal welfare, and extreme poverty.
Demand for our services is growing fast, and we are looking for an Operations Manager to help us stay organized, efficient, and effective as we grow our organization and our impact.
This role is full time and fully remote (however candidates in Toronto, Canada are preferred), with a compensation range of $95,000 - $115,000 CAD annually; based on experience.
About Good Impressions
Good Impressions is a digital marketing agency that has helped ~60 effective nonprofits, think tanks, and foundations increase engagement with their content, research, services, courses, contests, programs, fellowships, and events. We are funded in combination by Longview Philanthropy, Open Philanthropy, and our clients, and work primarily with organizations focused on making sure AI is safe, mitigating biosecurity risks, improving the lives of farmed animals, helping people living in extreme poverty, and building the Effective Altruism community.
The Mission of This Role
Demand for our services is growing fast, and we are looking for an Operations Manager to help us stay organized, efficient, and effective as we grow our organization and our impact.
The mission of the Operations Manager is to build and maintain the systems, processes, and infrastructure that enable Good Impressions to scale effectively. By managing everything from hiring to finance to AI tools integration, you'll create the operational backbone that allows our project managers to focus exclusively on client work and for leadership to concentrate on strategy. Your work directly translates to increased organizational capacity and improved decision-making, ultimately leading to many more nonprofits getting the marketing support they need.
Responsibilities
Team Enablement Systems
- Project & File Organization: Ensure our Google Drive, task management software, and client projects are squeaky clean to allow our team to focus on client work.
- SOPs: Document our processes meticulously, clearly, and ensure they are always up to date. Ensure our team is trained on them and they are being implemented.
- AI tools: AI tools represent an incredible opportunity to make us more effective and efficient as a team. It’ll be your job to stay on top of new capabilities and use cases and facilitate their integration.
- Support Project Managers: Partner with Project Managers to handle the operational logistics required to launch projects, including contracting, documentation, and invoicing.
Resourcing Operations
- Project Tracking System: Audit and overhaul our PTS to give us crystal clear metrics on team utilization, completed projects, resource management, client satisfaction, operational efficiency, and more.
- Operational Heartbeat: Setup KPI tracking across the org, design a tracking system; and perform monthly, quarterly, and annual reviews against our goals using the data from the systems you’ve built. Provide recommended actions to the team that will help us increase our impact and work in a calm and organized manner. Implement or take inspiration for a best-practice system such as Rockefeller Habits, EOS, or Metronome Effect.
Back Office Operations
- Legal Admin: Contracts, Corporate Reports, and recordkeeping.
- Grant tracking: Track our spend against our various grants so we know we’re generating commensurate impact and when to apply for more..
- Vendor Management: Including selection, finding cost efficiencies, managing licenses.
- IT Administration: Google workspace, team laptops, password management, software seats, info-sec, etc.
- Day-to-Day Finance: Administer accounts payable, accounts receivable, payroll, banking, expense tracking and reimbursements.
- Financial Compliance & Recordkeeping: Own internal financial recordkeeping and liaise with external bookkeeper and accounting firm on tax compliance.
HR & Culture
- HR Administration: Handle documentation and contracts. Setup and administer a benefits plan. Setup and run an HRIS system.
- People Systems: Design a compensation system. Design a quarterly & annual review cadence.
- Onboarding & Offboarding: Own and evolve onboarding programs to ensure smooth integration of new hires into our team, tools, and culture. Ensure access to all necessary tools, subscriptions, and systems for every team member. Lead thoughtful and supportive offboarding experiences—including clear messaging, culture-driven communication, and exit interviews.
- Culture: Champion our team culture with kindness, transparency, and honesty at the core. Champion culture initiatives that reinforce Good Impressions’ core values and continuous growth.
- Offsite: Plan and manage the agency’s yearly team offsite—from logistics and vendor coordination to scheduling and communication.
- Recruiting & Hiring: Lead recruitment efforts for both contractors and full-time employees.
About You
We evaluate candidates across three areas:
- Experience: You have direct experience handling at least 75% of the Responsibilities listed above at a digital agency with 10-100 team members within the last 3 years.
- Values: You feel deep alignment with Good Impressions values (listed below).
- Will: You care deeply about our mission and clearly show us your desire to support it.
The Compensation, Perks, And Location
- Salary: $95,000 - $115,000 CAD. Depending on experience level, skill level, and quality of work sample.
- Benefits and Perks: We do not yet have an official benefits package. The person hired for this role will be responsible for guiding this process.
- Location: The ideal candidate would be based in Toronto, but we are open to hiring anywhere.
Reasons To Work At Good Impressions
- Work with a great team: “The productivity and kindness of this team are off the charts”
- Opportunity for growth: As Good Impressions grows, we will need leaders, and you’re getting in on the ground floor.
- Measurable and quantifiable impact: We’re often able to directly measure the impact of our work, so you will be able to see the impact that you are enabling.
- High autonomy: We’re looking for someone who can work independently.
- Opportunity to work on multiple pressing problems: We help organizations working on AI safety, biosecurity, farmed animal welfare, extreme poverty, and building the Effective Altruism community.
- Work life balance: We set our own deadlines and take mental health and burnout seriously.
Our values
These values define how all of our team members work. We hire, give feedback, and—if necessary—fire based on them. Please deeply consider them before applying. If they sound like you, you’ll fit right in. If not, the way we do things likely won’t match you.
- Impact first
Impact is our north star. We turn down projects if we don’t think we can help. We teach the clients that want to learn so they’re less dependent on us in the future. We initiate important projects that nobody is asking for. We fundraise so we can run promising projects for clients tight on cash. We celebrate the wins because the wins really matter.
- Own the mission
We take complete ownership of outcomes and push through obstacles until we deliver results we're proud of. No one is going to solve our problems except for us. If we don't have what we need to do the job well, we find a way to get it. If we see a problem on the horizon, we bring it up.
- Look for better and faster ways of doing everything
We're constantly searching for approaches that are orders of magnitude better than the standard way of doing things. We leverage AI to work smarter and faster. We use our best judgment when trading off quality and speed, always looking for win-wins. We do all of this individually, but we also do it as a team by sharing what we've learned.
- Be radically helpful
We're as helpful as possible to our clients because we think they're doing some of the most impactful work in the world (otherwise we wouldn't be working with them). We're as helpful as possible to the team because we will succeed or fail as a team.
- Overcommunicate
Most problems can be solved or avoided with more frequent and effective communication. We’re transparent with our clients, our funders, and our team and we say what we think even if others may disagree.
- Constantly improve
We’re hungry for impact, which means we’re hungry for feedback. We want to get better because getting better is how we help more people and animals. We seek out feedback and see it as a sign of respect.
About Good Impressions
Good Impressions helps promote the growth of socially impactful projects through paid digital ads, search engine optimization, and web analytics. Our time is grant-funded, allowing us to freely bring our private-sector marketing experience to the causes and non-profit organizations we care about.