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Content and Community Manager

Remote
Remote
Senior Level
full_time

About the role

About the Role

We're looking for a passionate and strategic Content and Community Manager to own and drive our organic content and community engagement efforts. This is a high-impact, cross-functional role that requires a deep understanding of SEO, a knack for storytelling, and a genuine love for building online communities. You’ll play a critical role in crafting our brand voice, amplifying our message, and cultivating an engaged audience across platforms.

This is a unique opportunity to join a growing company and build systems, processes, and strategy from scratch—ideal for someone who thrives in fast-paced, startup-style environments.

What You’ll Do

  • Create overarching social media strategy that ladders up to overall marketing strategy
  • Own and execute our organic content strategy across blog and social channels.
  • Develop and manage social media strategy tied to product launches, events, and ongoing community building
  • Write compelling thought leadership content, from Linkedin posts to blog articles, with SEO best practices top-of-mind.
  • Craft social media posts for Linkedin, Instagram and other channels
  • Support and create video for social channels
  • Manage and grow online communities, fostering meaningful conversations and responding to engagement across platforms.
  • Manage review sites and online comments across platforms – reply to comments and create process where needed to manage reviews and inquiries
  • Partner with cross-functional teams—including Product, Growth, and Design—to ensure cohesive storytelling and alignment with business goals.
  • Build from the ground up: establish scalable processes for content creation, community engagement, customer service enquiries and performance tracking.
  • Cross-functional management: work across teams to get projects off the ground and ensure they’re successful for all stakeholders
  • Measure and report on the impact of organic and community initiatives, optimizing based on results and insights.
  • Represent the brand voice across all organic channels while maintaining clarity in a complex and evolving brand narrative.

Requirements

About You

  • 3+ years of experience in content, social media, or community management, ideally within a fast-growing startup.
  • Strong grasp of on-site SEO and how to apply it to content strategy.
  • Proven experience creating high-quality, engaging written content (long-form, short-form, and social).
  • Experience working with designers and video creation
  • Experience using Canva
  • You have B2B experience
  • Experience in Hubspot. Salesforce a bonus.
  • Deep knowledge of social platforms and what makes content succeed organically.
  • Comfortable planning social and content calendars around events, launches, and key milestones.
  • Experience managing or contributing to cross-functional projects with multiple stakeholders.
  • Ability to thrive in ambiguity and build processes and strategy from scratch.
  • Strategic thinker with strong execution skills—you can dream big and also get it done.
  • Passionate about social media, culture, and community—and energized by connecting with people.
  • Familiarity with analytics tools to track and improve content performance.
  • Comfortable with reporting on KPIs

Bonus Points

  • Experience managing a nuanced or complex brand message.
  • Background in logistics, e-commerce or tech.

About UniUni Logistics