Top Benefits
About the role
The Bilingual Client Service Specialist (Disability) is responsible for providing support to clients with their Life and Disability claims. This includes the day to day management of client requests, claim activities, and the ongoing general administration and maintenance of documentation regarding these activities. You will be reliable, have excellent time management and multi-tasking skills, show initiative, possess strong analytical and problem-solving skills, consistently pay attention to detail, and display sound work ethics. This exciting role includes the investigation of complex issues and management of client escalations.
The Bilingual Client Service Specialist will:
- Develop and maintain relationships with clients and multiple insurance companies.
- Handle all inquiries from clients in a timely manner; interact with clients to provide information in response to inquiries about their claims.
- Day-to-day management of client requests, disability/life claims activities, and the ongoing general administration and maintenance of the documentation regarding these activities.
- Assist clients with the disability/life claims process flow.
- Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services.
- Ensure clients have the correct forms for disability and life claims; ensure claims are submitted within defined service level agreements.
- Liaise between the employer/employee and the carriers to ensure a smooth claim process.
- Track all claims, and follow up with carriers, employers, and employees where necessary.
- Maintain security and confidentiality of client information.
To be successful as a Bilingual Client Service Specialist with People Corporation, you will need**:**
- Bilingual: English & French (Written & Spoken)
- 2+ years of experience in the group benefits industry.
- 2+ years working in a client focused environment with a commitment for service excellence.
- Disability administration experience is a requirement.
All-star candidates will have:
- Excellent problem solving and troubleshooting skills.
- Excellent communication skills, both written and verbal.
- Ability to multi-task and prioritize to meet client and internal needs.
What’s in it for you:
- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.
Providing an inclusive, accessible environment is something we’re committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.
About People Corporation
At People Corporation®, we are making a difference in the lives of more than one million Canadian employees and their families by providing employee group benefits, group retirement, wellness, and human resource solutions.
People Corporation is dedicated to helping businesses succeed. With offices and partner firms across the country, we offer expertise in your local market, while being supported by the resources of one of Canada’s fastest growing companies.
We specialize in:
Group Benefits Consulting and Advisory Services Third Party Administration Customized Billing and Reporting Sustainable Solutions Cost Containment Benchmarking Multiple Funding Arrangements Integrating Several Carrier Solutions into a Single Solution Preferred Supplier and Pharmacy Networks Disability Management Health Spending Accounts Wellness Solutions Value-Added Programs Best-in-Class Service Support backed by our Concierge Service Program
Our diverse team of experts provide industry-specific insight, and offer customized solutions designed to fit the unique needs of your business and your most valuable asset – your people. Visit peoplecorporation.com to experience the benefits of people.
Top Benefits
About the role
The Bilingual Client Service Specialist (Disability) is responsible for providing support to clients with their Life and Disability claims. This includes the day to day management of client requests, claim activities, and the ongoing general administration and maintenance of documentation regarding these activities. You will be reliable, have excellent time management and multi-tasking skills, show initiative, possess strong analytical and problem-solving skills, consistently pay attention to detail, and display sound work ethics. This exciting role includes the investigation of complex issues and management of client escalations.
The Bilingual Client Service Specialist will:
- Develop and maintain relationships with clients and multiple insurance companies.
- Handle all inquiries from clients in a timely manner; interact with clients to provide information in response to inquiries about their claims.
- Day-to-day management of client requests, disability/life claims activities, and the ongoing general administration and maintenance of the documentation regarding these activities.
- Assist clients with the disability/life claims process flow.
- Interact with insurance companies, clients, advisors, and plan members to provide information in response to inquiries about products and services.
- Ensure clients have the correct forms for disability and life claims; ensure claims are submitted within defined service level agreements.
- Liaise between the employer/employee and the carriers to ensure a smooth claim process.
- Track all claims, and follow up with carriers, employers, and employees where necessary.
- Maintain security and confidentiality of client information.
To be successful as a Bilingual Client Service Specialist with People Corporation, you will need**:**
- Bilingual: English & French (Written & Spoken)
- 2+ years of experience in the group benefits industry.
- 2+ years working in a client focused environment with a commitment for service excellence.
- Disability administration experience is a requirement.
All-star candidates will have:
- Excellent problem solving and troubleshooting skills.
- Excellent communication skills, both written and verbal.
- Ability to multi-task and prioritize to meet client and internal needs.
What’s in it for you:
- Learn by working alongside our experts
- Extended health care and dental benefits
- A retirement savings plan with company contributions
- A suite of Health & Wellness offerings
- Mental Health programs and support for you and your family
- Assistance for the completion of industry designations
- Competitive compensation
At People Corporation we are committed to helping businesses succeed. We are a national provider of benefits, retirement, wealth, wellness, and human resource solutions. Our experts and solutions serve over 20,000 clients representing nearly 3 million Canadians. We offer customized solutions designed to fit the unique needs of businesses and their employees, members and stakeholders.
Providing an inclusive, accessible environment is something we’re committed to. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential. If you require an accommodation or an alternative format of any posting please reach out to careers@peoplecorporation.com.
About People Corporation
At People Corporation®, we are making a difference in the lives of more than one million Canadian employees and their families by providing employee group benefits, group retirement, wellness, and human resource solutions.
People Corporation is dedicated to helping businesses succeed. With offices and partner firms across the country, we offer expertise in your local market, while being supported by the resources of one of Canada’s fastest growing companies.
We specialize in:
Group Benefits Consulting and Advisory Services Third Party Administration Customized Billing and Reporting Sustainable Solutions Cost Containment Benchmarking Multiple Funding Arrangements Integrating Several Carrier Solutions into a Single Solution Preferred Supplier and Pharmacy Networks Disability Management Health Spending Accounts Wellness Solutions Value-Added Programs Best-in-Class Service Support backed by our Concierge Service Program
Our diverse team of experts provide industry-specific insight, and offer customized solutions designed to fit the unique needs of your business and your most valuable asset – your people. Visit peoplecorporation.com to experience the benefits of people.