Top Benefits
About the role
Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking a Full-Time Guest Experience Ambassador.
Employee Benefits:
- Eligible for $500 signing bonus upon completion of probationary period.
- Overnight shift premiums.
- Eligible for shift premiums based on hotel capacity.
- Flexible work schedule.
- One earned day off every two months based on attendance.
- 50% reimbursement of monthly transit pass.
- Access to our gym and fitness facilities.
- Shoe allowance of $100 per year.
- Uniform dry cleaning.
- Comprehensive Extended, Health, and Dental benefits.
- Opportunity to Participate in the Employer sponsored retirement savings program.
- Access to Marriott employee travel benefits.
- Employee centric back of house experience
Shifts: Vary in their start and end time and can change due to the needs of our guests. A mixture of days, evenings, holidays and weekend shifts.
What you will be doing:
Reporting to the Front Office Manager, with dotted line to Guest Experience Manager, the Guest Experience Ambassador is the welcoming face of Muir, and a crucial part of the primary contact team that addresses guests needs while providing an ultra-Luxury service. Objective is to know the guest and create memorable experiences. Within Halifax and Nova Scotia, they must know and support those who support the concierge function; tour companies, theatre, restaurants, travel companies etc.
The Guest Experience Ambassador is responsible for ensuring that the check-in/check-out of Muir guests is done courteously and efficiently, processing all payments according to established requirements and following most elevated service standards. The Guest Experience Ambassador handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests. The Guest Experience Ambassador;
- Prepares for guest arrival by coordinating with the CORE, Front Office, and Housekeeping departments
- Provides outstanding customer service to all guests, owners, and visitors of the hotel in a friendly, proactive and efficient manner with appropriate follow-up as necessary
- Is aware of special owner VIP relationships within the local Nova Scotian community
- Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airport
- Maintains a positive and professional relationship with all vendors and merchants
- Holds and delivers correspondence to the front desk for guests prior to arrival
- Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience
- Inputs and accesses guest data in computer (PMS), making reservations, check-in and check-out guests as needed and develop and update the guest history, collecting preferences
- Is aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized
- Listens and responds to guest inquiries with a focus on guests' needs, remaining calm and courteous
- Works with the required computer systems, such as Lightspeed, Marriott guest response & recognition system
- Is familiar with Marriott Bonvoy Guest Loyalty program
Your experience and skills include:
- 1 to 2 years of luxury hotel or other service experience preferred
- Familiarity with location, neighbourhood, and local attractions including restaurants, bars, and nightlife is a plus
- Working knowledge of office software, point-of-sale, and phone systems an asset
- Strong verbal and written communication skills
- Strong follow through skills
- Excellent people skills and the ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy while maintaining discretion
- True desire to satisfy the needs of guests in a fast-paced environment
- Ability to suggest a wide variety of suggestions for guest entertainment
Your Team and working environment:
- Fast-paced new build luxury hotel
- Located in the heart of the vibrant Halifax waterfront, minutes away from the Dartmouth ferry terminal
- A team of like-minded hospitality professionals that share a passion for service
- Back of house experience that puts employees first
A member of The Armour Group, the Muir Hotel is an equal opportunity employer. We value our employees and their well-being. If you would like to join an organization with which you can have a work-life balance, career growth, long term job stability, and an opportunity to positively contribute to the community, this position may be for you!
APPLY TODAY: For more information on the opportunities at the Muir Hotel, please visit www.muirhotel.com
About The Armour Group Limited
The Armour Group Limited is a multidimensional investment firm located in Halifax, Nova Scotia, Canada. Our multi-generational practice is dedicated to the principles of excellence and is built on the mandate of creating a “sense of place” in our work. The company is unique in its integration of the concept design, development, construction and internal management of all real estate assets.
The Armour Group has been recognized for ground breaking projects such as RBC Waterside, Westway Park and the revolutionary Queen's Marque district. Inspired by Nova Scotia and its people, the Queen’s Marque district (https://queensmarque.com) is a new mixed-use development on the iconic Halifax waterfront, in the business, cultural and historic heart of Halifax. Featuring magnificent leased residences and commercial office space, fine dining and shopping, an exceptional art collection and our region’s only five-star luxury boutique hotel, Queen’s Marque is a first-of-its kind development for our region.
Top Benefits
About the role
Located in the absolute centre of downtown in the vibrant Halifax waterfront, in the heart of the new Queen’s Marque district, Muir offers elevated hospitality inspired by the spirit, culture and natural beauty of Nova Scotia. In each of our departments, our team shares a common goal – providing an exceptional customer experience in a clean, comfortable environment. If you are passionate about a career in hospitality and want to join a team that shares this common goal, the Muir is presently seeking a Full-Time Guest Experience Ambassador.
Employee Benefits:
- Eligible for $500 signing bonus upon completion of probationary period.
- Overnight shift premiums.
- Eligible for shift premiums based on hotel capacity.
- Flexible work schedule.
- One earned day off every two months based on attendance.
- 50% reimbursement of monthly transit pass.
- Access to our gym and fitness facilities.
- Shoe allowance of $100 per year.
- Uniform dry cleaning.
- Comprehensive Extended, Health, and Dental benefits.
- Opportunity to Participate in the Employer sponsored retirement savings program.
- Access to Marriott employee travel benefits.
- Employee centric back of house experience
Shifts: Vary in their start and end time and can change due to the needs of our guests. A mixture of days, evenings, holidays and weekend shifts.
What you will be doing:
Reporting to the Front Office Manager, with dotted line to Guest Experience Manager, the Guest Experience Ambassador is the welcoming face of Muir, and a crucial part of the primary contact team that addresses guests needs while providing an ultra-Luxury service. Objective is to know the guest and create memorable experiences. Within Halifax and Nova Scotia, they must know and support those who support the concierge function; tour companies, theatre, restaurants, travel companies etc.
The Guest Experience Ambassador is responsible for ensuring that the check-in/check-out of Muir guests is done courteously and efficiently, processing all payments according to established requirements and following most elevated service standards. The Guest Experience Ambassador handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests. The Guest Experience Ambassador;
- Prepares for guest arrival by coordinating with the CORE, Front Office, and Housekeeping departments
- Provides outstanding customer service to all guests, owners, and visitors of the hotel in a friendly, proactive and efficient manner with appropriate follow-up as necessary
- Is aware of special owner VIP relationships within the local Nova Scotian community
- Builds an extensive knowledge base of local area restaurants, shops, attractions, transportation options, and airport
- Maintains a positive and professional relationship with all vendors and merchants
- Holds and delivers correspondence to the front desk for guests prior to arrival
- Act as an ambassador to the hotel and ensure that guests are receiving an unparalleled guest experience
- Inputs and accesses guest data in computer (PMS), making reservations, check-in and check-out guests as needed and develop and update the guest history, collecting preferences
- Is aware of the status of the availability of rooms at the hotel on any given day to ensure revenue is maximized
- Listens and responds to guest inquiries with a focus on guests' needs, remaining calm and courteous
- Works with the required computer systems, such as Lightspeed, Marriott guest response & recognition system
- Is familiar with Marriott Bonvoy Guest Loyalty program
Your experience and skills include:
- 1 to 2 years of luxury hotel or other service experience preferred
- Familiarity with location, neighbourhood, and local attractions including restaurants, bars, and nightlife is a plus
- Working knowledge of office software, point-of-sale, and phone systems an asset
- Strong verbal and written communication skills
- Strong follow through skills
- Excellent people skills and the ability to interact with all guests and owners, internal and external, effectively with tact and diplomacy while maintaining discretion
- True desire to satisfy the needs of guests in a fast-paced environment
- Ability to suggest a wide variety of suggestions for guest entertainment
Your Team and working environment:
- Fast-paced new build luxury hotel
- Located in the heart of the vibrant Halifax waterfront, minutes away from the Dartmouth ferry terminal
- A team of like-minded hospitality professionals that share a passion for service
- Back of house experience that puts employees first
A member of The Armour Group, the Muir Hotel is an equal opportunity employer. We value our employees and their well-being. If you would like to join an organization with which you can have a work-life balance, career growth, long term job stability, and an opportunity to positively contribute to the community, this position may be for you!
APPLY TODAY: For more information on the opportunities at the Muir Hotel, please visit www.muirhotel.com
About The Armour Group Limited
The Armour Group Limited is a multidimensional investment firm located in Halifax, Nova Scotia, Canada. Our multi-generational practice is dedicated to the principles of excellence and is built on the mandate of creating a “sense of place” in our work. The company is unique in its integration of the concept design, development, construction and internal management of all real estate assets.
The Armour Group has been recognized for ground breaking projects such as RBC Waterside, Westway Park and the revolutionary Queen's Marque district. Inspired by Nova Scotia and its people, the Queen’s Marque district (https://queensmarque.com) is a new mixed-use development on the iconic Halifax waterfront, in the business, cultural and historic heart of Halifax. Featuring magnificent leased residences and commercial office space, fine dining and shopping, an exceptional art collection and our region’s only five-star luxury boutique hotel, Queen’s Marque is a first-of-its kind development for our region.