Job Description

The Millcroft Inn & Spa is seeking a Special Events Manager/Sales Coordinator who will be responsible to assist in the smooth operation of the sales department by preparing group files, assisting with direct mail programs and incoming calls, inquiries, and filing.

*Please note this position requires some evenings and full weekend shifts*

Duties and Responsibilities:

· Provide personalized and exceptional guest service at every given opportunity.

· Meeting established up-selling and sales goals.

· Works closely with the Food & Beverage Manager to ensure details are completed for all events.

· Coordinates and prepares BEO’s for all functions booked by the Group Sales team.

· Works with all outlets to finalize all details of function.

· Books all outside activities and prepares appropriate paperwork for billing purposes.

· Attends daily Operations and Function meetings.

· Handles all walk-ins and inquiries.

· Is on site for his/her co-coordinated events.

· Assists with complaint resolution.

· Assists Servers, Bartenders, Porters and Bussers as required during peak times.

· Meets deadlines and quotes set by Food & Beverage Manager.

· Ensures all Guest-related problems are brought to the attention of the Food and Beverage Manager in a timely manner.

· All aspects of client billing.

· Having a thorough knowledge of Lais Hotel Properties’ products and services.

· Suggesting additional product and services meeting our Guests’ specific preferences.

· Assessing Guests’ individual needs to meet standards for additional products and services.

· Actively seeking ways to meet Guests’ product or service needs.

· All other duties as assigned.

Secondary Responsibilities:

· Can perform duties as an Outlet Supervisor as required, including leading the team and service, group D/R billing, reservations system.

· Filling Duty Manager shifts when required.

Professional Requirements:

· Excellent communication skills both oral and written.

· Extensive food and beverage knowledge.

· Knowledge of all aspects of conference and catering groups.

· Post-secondary education preferably in the hospitality industry.

· Previous background in banquets/catering industry of two (2) years.

· Good computer skills at intermediate level in word processing.

· Knowledge of computer programs such as Maestro, Microsoft Word and Excel an asset.

· Previous up-selling and/or sales experience is considered an asset.

Personal Attributes:

· Demonstrates ability to deal effectively with a variety of people and resolve conflict when necessary.

· Professional appearance and demeanor, positive and proactive attitude, demonstrates the following qualities: flexibility, dependability and a high level of team orientation and service orientation.

· Works well in a fast paced environment.

· Able to handle stress in a professional manner.

· Good time management, office administration and organizational skills.

· Shows initiative.

· Strong interpersonal skills.

· Capable of prioritizing a variety of tasks.

· Confidence in selling and up-selling products and services.

· Positive sales oriented personality.

· Desire to meet goals.

· Ethical and honest.

While we welcome all applicants, only those selected for an interview will be contacted.

Accessibility accommodations will be made available to candidates upon request.

Job Types: Full-time, Permanent

Benefits:

• Company events
• Dental care
• Disability insurance
• Discounted or free food
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• RRSP match
• Vision care
• Wellness program

Schedule:

• 8 hour shift
• Every Weekend

Work Location: In person