Position Summary"

JOB DESCRIPTION:

Reporting to the Regional Director, Gaming, this individual is responsible for the overall management and profitability of Hastings Racecourse & Casino. The Assistant General Manager will plan, organize, develop, motivate and energize a team of hospitality professionals who engage with our guests and guide them in creating an excellent player experience. This seasoned leader will largely focus on growing gaming revenues and increasing market share, containing expenses and meeting objectives and Great Canadian Entertainment.

Key Accountabilities:

• Oversees the success of the day-to-day operations including generating profitable revenue growth and superior business results
• Plans, directs and implements all operational plans at site level as per corporate strategy
• Overseeing seasonal horse racing operations at the site, managing relationships with racing stakeholders including horsemen, regulatory bodies and racing officials
• Working closely with internal departments to deliver a safe, successful and profitable operation during racing season
• Forecasts, prepares and monitors fiscal budgets and is fully versed in P&L
• Establishes and tracks key performance measures in all operating areas: team member satisfaction, turnover, guest comment program etc
• Assists with the implementation of all operational and marketing plans at site level
• Provides regular financial reporting for senior management and provides recommendations for improvements or changes
• Provides overall leadership to all department managers including creating a work environment that promotes leadership, teamwork, performance feedback, quality hiring, training and succession planning processes
• Identifies and implements efficiencies to maximize revenues, minimize expenses and enhance the guest experience
• Leads transformational change including culture shift and business
• Champions and participates in events for the company’s PROUD program
• Develops and cultivates strong working relationships with all stakeholders including guests, team members, business partners, regulators and the community
• Ensure compliance with health and safety, licensing and regulatory and statutory requirements
• Ensures compliance with policies and procedures and internal controls to safeguard assets and maintain integrity of gaming operations
• Leads other initiatives as required or assigned

Education And Qualifications:

• Minimum 5 years gaming management experience in a senior role, hospitality experience an asset
• Post secondary education in business or related discipline or a suitable combination of continuing education together with progressive management experience
• Experience working in a highly regulated environment
• Proven track record of success as a strategic and transformational leader
• Strong financial acumen, business planning and budgeting experience
• Deep project and budget management experience with success delivering financial results
• Ability to manage and prioritize multiple projects and activities
• Superior communication skills (writing, speaking, presenting and listening) and guest relations/inter-personal skills
• Proven balanced leadership style that combines entrepreneurial drive with a disciplined analytical approach while inspiring people to contribute highly
• Computer fluency in MS Office
• Change management experience (acquisitions, restructuring, new lines of business, new technology) an asset
• Ability to obtain a gaming license – a comprehensive background check and disclosure or personal and financial information directly to gaming regulators is required