Customer Service Admin - Auto Repair
Top Benefits
About the role
Company: Assured Automotive
Job Description:
*** Industry Leading Compensation, Benefits & Training ***
We are seeking a qualified Administrator to join our winning customer service team. The Customer Service Administrator’s primary responsibility is to provide an exceptional and successful customer experience while completing all components of administrative support to the Collision Repair Facility Team.
Role and Requirements
- Provides positive energy when greeting customers in person and on the phone
- Manage the confirmation and reservation of all rental vehicles & towing requests
- When required communicate updates with Customers & Insurance claims personnel
- When required manage all arrangements for towing as well as costing against the Repair Order
- Ensure all assignments have been followed up and appointments confirmed with customers
- Reconcile each Repair Order prior to closing
- Monitor and manage Store’s Accounts Receivable
- Uphold Assured’s Core Values: Honesty, Integrity & Respect
- A minimum of 1 year of previous experience in a similar role
- Consistently demonstrates a successful client experience
- Communicate effectively, both verbally and in writing
- Strong attention to detail and a high degree of accuracy
- Effectively manage a fast-paced environment, demonstrating multitasking ability
A Career with Us Offers
- Competitive Pay and Benefits Program
- Career Growth Opportunities for advancement
- On-going I-Car and Industry Training Programs,
- Professional Development Opportunities.
- A Professional atmosphere, great working conditions, dynamic leadership
Our Commitment to Our Employees
We believe our employees are at the heart of our success. We strive to employ people who possess ideal characteristics, abilities, experience, education, and character. We want only those people who share in our same "Core Values".
We are an equal opportunity employer. We are proud to provide accommodations during the recruitment process.
#AASJ
Compensation Details
Salary:
$43,000 - $58,000 per year
Compensation is commensurate with skill, education and experience.
About Assured Automotive
Assured Automotive is a subsidiary of The Boyd Group, spanning across North America providing Best in Class Automotive Repair and Refinishing Services since 1990. We currently have over 80 Assured locations across Ontario to best serve our customers. Assured employs nationally trained and qualified Professionals and demands the relentless pursuit of customer satisfaction and uncompromising commitment to quality.
At Assured, we believe our employees are the heart of our success. We strive to employ and retain people who possess ideal characteristics, ability, experience, education and character.
A Career with Assured Offers: • An equal opportunity environment • Competitive salary & comprehensive benefit package • RRSP matching • Opportunities to advance within a fast growing company • An environment to share innovative ideas freely • An atmosphere that encourages honesty, integrity and respect • Professional atmosphere, great working conditions, dynamic leadership • Autonomy, training, personal and professional development opportunities
We are always on the lookout for individuals who are energetic, share our “Core Values”; Honesty, Integrity & Respect and would like to be part of our team.
Customer Service Admin - Auto Repair
Top Benefits
About the role
Company: Assured Automotive
Job Description:
*** Industry Leading Compensation, Benefits & Training ***
We are seeking a qualified Administrator to join our winning customer service team. The Customer Service Administrator’s primary responsibility is to provide an exceptional and successful customer experience while completing all components of administrative support to the Collision Repair Facility Team.
Role and Requirements
- Provides positive energy when greeting customers in person and on the phone
- Manage the confirmation and reservation of all rental vehicles & towing requests
- When required communicate updates with Customers & Insurance claims personnel
- When required manage all arrangements for towing as well as costing against the Repair Order
- Ensure all assignments have been followed up and appointments confirmed with customers
- Reconcile each Repair Order prior to closing
- Monitor and manage Store’s Accounts Receivable
- Uphold Assured’s Core Values: Honesty, Integrity & Respect
- A minimum of 1 year of previous experience in a similar role
- Consistently demonstrates a successful client experience
- Communicate effectively, both verbally and in writing
- Strong attention to detail and a high degree of accuracy
- Effectively manage a fast-paced environment, demonstrating multitasking ability
A Career with Us Offers
- Competitive Pay and Benefits Program
- Career Growth Opportunities for advancement
- On-going I-Car and Industry Training Programs,
- Professional Development Opportunities.
- A Professional atmosphere, great working conditions, dynamic leadership
Our Commitment to Our Employees
We believe our employees are at the heart of our success. We strive to employ people who possess ideal characteristics, abilities, experience, education, and character. We want only those people who share in our same "Core Values".
We are an equal opportunity employer. We are proud to provide accommodations during the recruitment process.
#AASJ
Compensation Details
Salary:
$43,000 - $58,000 per year
Compensation is commensurate with skill, education and experience.
About Assured Automotive
Assured Automotive is a subsidiary of The Boyd Group, spanning across North America providing Best in Class Automotive Repair and Refinishing Services since 1990. We currently have over 80 Assured locations across Ontario to best serve our customers. Assured employs nationally trained and qualified Professionals and demands the relentless pursuit of customer satisfaction and uncompromising commitment to quality.
At Assured, we believe our employees are the heart of our success. We strive to employ and retain people who possess ideal characteristics, ability, experience, education and character.
A Career with Assured Offers: • An equal opportunity environment • Competitive salary & comprehensive benefit package • RRSP matching • Opportunities to advance within a fast growing company • An environment to share innovative ideas freely • An atmosphere that encourages honesty, integrity and respect • Professional atmosphere, great working conditions, dynamic leadership • Autonomy, training, personal and professional development opportunities
We are always on the lookout for individuals who are energetic, share our “Core Values”; Honesty, Integrity & Respect and would like to be part of our team.