Working at Trail Appliances means joining an entrepreneurial-minded, driven team dedicated to delivering an exceptional customer experience. Trail Appliances is the leading independent appliance retailer in Western Canada. We’re a fast-growing company with over 500 employees in British Columbia, spread out over 10 showrooms, 3 Outlet Centres, 3 distribution centres, and 4 offices in BC's major markets. Join our team of trailblazers!

Our core values: Integrity – We do what’s right, even when no one is looking.

Improvement – We do it well. Then we do it better.

Caring – We put ourselves in others’ shoes.

Authenticity – We like people, not pretense.

Determination – We kick down walls.

We have everything except you The Shop Appliance Assistant plays a key support role in ensuring smooth operations within the Parts and Service Department. Reporting directly to the Parts and Service Supervisor, this position is responsible for performing basic mechanical tasks (e.g., door swings, side venting, and minor modifications), appliance detailing, and general warehouse duties.

The ideal candidate will be proactive in maintaining daily shop work completion, supporting technician productivity, and contributing to a safe, clean, and efficient workplace. This role also assists with technician escalations as needed and helps facilitate timely appliance repairs and modifications.

As a Shop Appliance Assistant, you will:

• Complete mechanical modifications on appliances (e.g., door swings, venting, minor retrofits)
• Detail and clean appliances post-repair to ensure readiness for delivery or technician pickup
• Complete all assigned tasks in Microsoft Dynamics 365 and update work logs accurately
• Assist in staging, creating, and preparing parts or units for technician access
• Support in-shop or on-road technicians as needed for heavy lifting, moving, or 2nd man assist.
• Perform basic quality control checks before and after service work
• Organize and maintain a safe, clean, and efficient shop floor, including recycling cardboard, metal, Styrofoam, etc
• Maintain shop tools and equipment, reporting issues promptly
• Participate in H&S meetings, inspections and other seasonal programs assigned
• Ensure all activities comply with health and safety policies and protocols

To be successful in this role you should:

• Have a 1–2 years of mechanical or warehouse experience
• Be physically capable of moving heavy appliances (over 100 lbs) using appropriate equipment
• Have strong prioritization and time management skills
• Be comfortable using systems such as Microsoft Dynamics 365, tablets, or scanners
• Have an ability to follow instructions, work independently, and manage multiple tasks
• Have an excellent organizational and interpersonal skills
• Have strong attention to detail and ability to complete documentation accurately

Work Environment:

• Willingness to work in a dynamic, fast-paced environment
• Based out of Annacis Island
• Monday to Friday with rotating Saturdays

Why Join Trail:

• Extended Health Benefits
• Merit Performance
• Generous employee discounts
• Gym membership discount
• Professional Development Programs
• Employee Recognition Program
• Company events
• Paid Volunteer

INDHP

We inspire possibilities, make shopping ridiculously easy, and help create special moments at home. Are you ready to meet your team?