Titan Logix Corp. (TLA on the TSX-Venture exchange) is a provider of liquid measurement solutions for the mobile liquids transportation industry. We design, build, sell, and support high-quality products and services through a network of Dealers and Original Equipment Manufacturers (OEMs) across North America and parts of Central, and South America. We are a technology company focused on creating lasting value for our customers with reliable, accurate, and industry-leading solutions for hazardous and non-hazardous applications.

The Electrical Technician Product Support is the first point of contact for Titan’s end-use customers and represents the voice of customer within our organization. The Electrical Technician Product Support is passionate about helping customers resolve issues and realize the value that our products and services bring to the market. In addition to customer-facing support, the Electrical Technician Product Support is a critical source of feedback on how Titan can improve our products and services to better serve the entire mobile liquid transportation market.

Duties and Responsibilities:

• Provide technical support via telephone to our customers: capturing their information, pain points and step-by-step troubleshooting as required
• Manage service-related, customer touchpoints, including: phone calls, emails, chatbot, and web forms
• Manage and maintain the service pipeline from call to resolution, using the Hubspot CRM to log, track, and resolve service tickets
• Escalate service tickets to technical resources as needed
• Customer focus: Implement process improvements, as necessary, to provide the best overall customer experience
• From time-to-time, support customers with remote program installation, troubleshooting (via telephone or in-office testing) and repair of Titan products
• Assist in building and maintaining product training content for internal and external stakeholders
• Local travel within Edmonton and Alberta required as needed
• Some travel within Canada and the USA may be required
• Participation in rotating schedule of on-call telephone support evenings & weekends required

Experience and Skillsets:

• Post-secondary education in electronics or instrumentation, or related
• Minimum 5 years’ experience in a customer-facing role, such as technical support, customer support, or inside sales
• Valid Class 5 Driver's license required
• Experience using a CRM or ticketing software platform
• Experience using Hubspot considered an asset
• Experience assembling, repairing, or troubleshooting electronics considered an asset
• Exceptional verbal and written communication skills
• A strong, demonstrable track-record in customer satisfaction
• Experience in the trucking, liquid measurement, or Petrochemical industry
• Ability to manage multiple customer issues at once, prioritizing accordingly
• A self-starter, motivated and excited to build training programs

What will make us REALLY love you:

• Organized, goal-oriented, self-starter, with a team focused mentality
• Excellent written and oral communication skills with the ability to produce clear documentation for both colleagues and customers
• Great team player
• A friendly willingness to collaborate and play nice with others

What you’ll love about us

Company Culture – Titan’s culture is built on the foundation of our core values – Collaboration, Innovation, Curiosity, and Accountability. And we also know how to have fun, with weekly clashes, winter and summer Olympics, and employee recognition events.
Work/Life Balance – 3 weeks holidays to start, flex days, and work that stays at work!
Career Growth Opportunities – This is an exciting time to be a part of the Titan team. We are growing in the mobile liquids measurement industry, building on a foundation of proven success.
Great Benefits – Titan offers attractive medical benefits for employees and their families, paid time off, flex days, and annual performance reviews.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Flexible schedule
• Life insurance
• On-site parking
• Paid time off

Schedule:

• Monday to Friday

Application question(s):

• Are you located in Edmonton and available to work in-office fulltime?

Work Location: In person