Manager, Facilities & Operations
Location: The Stop - Multi-Site
Position Type: Full-time, Permanent
Reports to: Director, Finance and Infrastructure

Start Date: Immediate

About The Stop

From our origins as one of Canada’s first food banks in the 1980’s, The Stop has blossomed into a thriving community hub where neighbours participate in a broad range of programs that provide healthy food, foster social connections, build food skills, and promote civic engagement. We believe that nutritious, sustainable, and culturally appropriate food is a human right for all.

At The Stop, we hire people who are passionate, dedicated and love what they do. We have a mindset of community support and a culture of collaboration, passion and dedication. Our goal is to deliver, both to our community and to our employees. We are excited to foster an environment that allows people to meet challenges and provides the opportunity to make an impact on the community within which we operate.

Role Overview

We are seeking a proactive and organized Manager, Facilities & Operations to oversee multi-site facilities, infrastructure, IT support, vendor management, and regular maintenance and risk mitigation. This role ensures safe, functional, and accessible environments across The Stop’s locations, including commercial kitchens, offices, programming spaces, a greenhouse, community gardens, etc..

Key Responsibilities

Facilities & Site Operations

• Manage facility operations, maintenance scheduling, and timely issue resolution across multiple sites
• Coordinate contractors and vendors; review and approve service quotes and invoices.
• Maintain comprehensive facility records and inspection logs for all locations.

Lease & Landlord Management

• Act as primary contact for landlords; manage lease negotiations, renewals, and landlord responsibilities.

IT & Office Infrastructure

• Serve as first point of contact for internal IT and office infrastructure issues; coordinate external IT support.
• Maintain technology inventory and equipment lifecycle management.

Health, Safety & Risk Management

• Ensure compliance with OHSA, AODA, and other relevant regulations.
• Lead safety initiatives, emergency preparedness, and site inspections.
• Identify and mitigate operational risks related to facilities and infrastructure.

Procurement & Vendor Relations

• Oversee procurement and contract negotiations for facilities and IT services.
• Maintain vendor relationships and monitor supplies inventory.

Organizational Collaboration

• As part of the senior leadership team, participates in development of organizational strategy and planning,
• Support organizational committees and reporting as required
• Support operational strategy development alongside the leadership team.
• Contribute to cross-departmental meetings and maintain up-to-date policies and documentation.

Qualifications

• 5+ years in facilities or operations management, preferably multi-site and nonprofit experience.

• Diploma or degree in facilities management, business operations, IT, or related field (or equivalent experience).

• Experience with lease negotiations and vendor management.

• Knowledge of IT systems and external support coordination.

• Demonstrated commitment to social justice, including Anti-Racism/Anti-Oppression practices

• Experience operating within a unionized work environment and Strong understanding of OHSA, AODA, and risk mitigation practices.

• Excellent organizational, communication, and problem-solving skills.

• Proficient in Microsoft Office and quick to learn organizational tools.

• Ability to work independently, exercise sound judgment, and escalate issues appropriately.

We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply. If you are doubting that you have all of the skills and qualifications outlined within this posting, we encourage you to apply anyway. You may have skills or experience that are relevant that we didn’t previously consider.

Interested candidates should submit a cover letter and résumé using the Bamboo submission tab. The position will remain open until filled. Applications will be reviewed as they are received and selected individuals will be invited first to participate in a video or telephone interview and then, if successful, in one or two in-person interviews. We may seek further assessment of your skills through your completed response to a relevant case study. In our commitment to being an equal opportunity employer, we are happy to provide reasonable accommodations for the role and within the interview process. If you require any accommodations during this process, please don’t hesitate to reach out.