Top Benefits
About the role
Program: Operational Excellence
Status: Full-time Permanent Union
Hours: 36.25 hours/week
Salary: $43,965-$53,490 per annum
Date Posted: July 2, 2025
Closing Date: July 16**, 2025**
About Surrey Place
Surrey Place is a not-for-profit organization that helps people of all ages with autism, developmental and sensory-related concerns push the boundaries of what’s possible to achieve new victories. We offer integrated services and inclusive support in a safe and welcoming environment. Our approach is family-based, which centres the interests and care of our clients, families and caregivers by teaching them skills. We strive to ensure the greatest access to services and support our clients in navigating the health care system. Surrey Place helps people learn new skills, gain self-confidence and reach their full potential.
Position Description
Reporting to the Manager, Operations, the Receptionist is a Front of House position. As the first point of contact for our clients, caregivers and visitors, the Receptionist works to ensure prompt and effective greetings and direction are provided in a friendly and professional manner. The Receptionist is also a key member of the Facilities team, supporting the needs of the building operations.
The position offers a flexible schedule with two potential shift options: Tuesday to Saturday from 12:30 PM to 8:30 PM, or Monday to Friday from 8:30 AM to 4:30 PM.
Main Responsibilities
Front of House Customer Service:
- Create a welcoming environment by greeting and directing clients, caregivers and visitors in a friendly and professional manner.
- Ensure the reception area is clean and organized.
- Answer and direct phone calls, handle inquiries, and provide information about Surrey Place services, directing any clinical inquiries to the appropriate staff.
- Confirm client appointments using appropriate booking systems (i.e. CRM).
- Coordinate with clinical staff to ensure smooth client flow, assisting clients with check-in and check-out procedures as required, and addressing any immediate needs.
- Maintain and ensure confidentiality of client information.
- Maintain and follow safety plans, including the Building Security Policy, to ensure safe entry and exit of clients and access to services.
Administrative Duties:
- Order taxis for clients and staff, maintaining accurate records as per Surrey Place policy.
- Perform general administrative tasks including photocopying, scanning, and faxing, during designated administrative time.
- Work on special administrative projects and ad-hoc data entry, as assigned by the Manager.
- Complete any mandatory training as assigned by Surrey Place.
Building Operational Support:
- Organize the waiting room daily, opening and closing TV monitors, sensory equipment, and coloring activities.
- Enter data and support the Computerized Maintenance Management System.
- Manage incoming and outgoing mail as appropriate.
- Manage deliveries, working with facilities and clinical staff to ensure proper distribution.
- Act as Chief/Deputy Chief Fire Warden.
- Provide communication support for emergency procedures as per Surrey Place policy (i.e. Code Yellow, Lockdowns, Fire).
- Maintain ASIST and Emergency/CPR training.
- Communicate with clinical, medical, and administrative staff to ensure smooth operations, addressing any security or building concerns as per Surrey Place Policy.
- Consult on building operational supports for Summer Camp and Evening Service, as related to Front of House client flow and management.
Qualifications
- Post-secondary and/or high school diploma is required; certification in office administration or related field is preferred.
- 2 years' relevant experience in a receptionist or customer service role, preferably in a healthcare or educational setting.
- Familiar with database systems such as CRM (Customer Relationship Management).
- Excellent customer service, communication, interpersonal and organizational skills, and attention to detail.
- Demonstrated problem solving skills including good judgement managing challenging situations and complaints processes with clients.
- Proven ability to multitask and work effectively in a fast-paced environment.
- Knowledge of Computerized Maintenance Management System is considered an asset.
- Ability to speak the Aboriginal languages of First Nations people, Métis and Inuit, or other additional languages is considered an asset.
- Ability to use American Sign Language is considered an asset.
- A satisfactory Police Records Check (Vulnerable Sector Screening).
- Proficient with MS Office (Word, Excel, PowerPoint and Outlook).
- Fluency in French is considered an asset.
Surrey Place values the diverse and intersectional identities of its staff, clients and families and regards equity and neurodiversity as fundamental at all levels of our organization. We are seeking applicants who embrace our values of equity, diversity, inclusion, and accessibility (EDIA). We encourage candidates from Indigenous and equity seeking groups such as those from Black and racialized communities, people with disabilities, women and 2SLGBTQ+.
About Surrey Place
Surrey Place is a not-for-profit organization that helps people of all ages with autism-, developmental-, and sensory-related concerns push the boundaries of what’s possible to achieve new victories. With a holistic circle of care approach, Surrey Place brings together caring clinicians, staff, valued partners and other experts to collaborate for the client’s best interests.
Top Benefits
About the role
Program: Operational Excellence
Status: Full-time Permanent Union
Hours: 36.25 hours/week
Salary: $43,965-$53,490 per annum
Date Posted: July 2, 2025
Closing Date: July 16**, 2025**
About Surrey Place
Surrey Place is a not-for-profit organization that helps people of all ages with autism, developmental and sensory-related concerns push the boundaries of what’s possible to achieve new victories. We offer integrated services and inclusive support in a safe and welcoming environment. Our approach is family-based, which centres the interests and care of our clients, families and caregivers by teaching them skills. We strive to ensure the greatest access to services and support our clients in navigating the health care system. Surrey Place helps people learn new skills, gain self-confidence and reach their full potential.
Position Description
Reporting to the Manager, Operations, the Receptionist is a Front of House position. As the first point of contact for our clients, caregivers and visitors, the Receptionist works to ensure prompt and effective greetings and direction are provided in a friendly and professional manner. The Receptionist is also a key member of the Facilities team, supporting the needs of the building operations.
The position offers a flexible schedule with two potential shift options: Tuesday to Saturday from 12:30 PM to 8:30 PM, or Monday to Friday from 8:30 AM to 4:30 PM.
Main Responsibilities
Front of House Customer Service:
- Create a welcoming environment by greeting and directing clients, caregivers and visitors in a friendly and professional manner.
- Ensure the reception area is clean and organized.
- Answer and direct phone calls, handle inquiries, and provide information about Surrey Place services, directing any clinical inquiries to the appropriate staff.
- Confirm client appointments using appropriate booking systems (i.e. CRM).
- Coordinate with clinical staff to ensure smooth client flow, assisting clients with check-in and check-out procedures as required, and addressing any immediate needs.
- Maintain and ensure confidentiality of client information.
- Maintain and follow safety plans, including the Building Security Policy, to ensure safe entry and exit of clients and access to services.
Administrative Duties:
- Order taxis for clients and staff, maintaining accurate records as per Surrey Place policy.
- Perform general administrative tasks including photocopying, scanning, and faxing, during designated administrative time.
- Work on special administrative projects and ad-hoc data entry, as assigned by the Manager.
- Complete any mandatory training as assigned by Surrey Place.
Building Operational Support:
- Organize the waiting room daily, opening and closing TV monitors, sensory equipment, and coloring activities.
- Enter data and support the Computerized Maintenance Management System.
- Manage incoming and outgoing mail as appropriate.
- Manage deliveries, working with facilities and clinical staff to ensure proper distribution.
- Act as Chief/Deputy Chief Fire Warden.
- Provide communication support for emergency procedures as per Surrey Place policy (i.e. Code Yellow, Lockdowns, Fire).
- Maintain ASIST and Emergency/CPR training.
- Communicate with clinical, medical, and administrative staff to ensure smooth operations, addressing any security or building concerns as per Surrey Place Policy.
- Consult on building operational supports for Summer Camp and Evening Service, as related to Front of House client flow and management.
Qualifications
- Post-secondary and/or high school diploma is required; certification in office administration or related field is preferred.
- 2 years' relevant experience in a receptionist or customer service role, preferably in a healthcare or educational setting.
- Familiar with database systems such as CRM (Customer Relationship Management).
- Excellent customer service, communication, interpersonal and organizational skills, and attention to detail.
- Demonstrated problem solving skills including good judgement managing challenging situations and complaints processes with clients.
- Proven ability to multitask and work effectively in a fast-paced environment.
- Knowledge of Computerized Maintenance Management System is considered an asset.
- Ability to speak the Aboriginal languages of First Nations people, Métis and Inuit, or other additional languages is considered an asset.
- Ability to use American Sign Language is considered an asset.
- A satisfactory Police Records Check (Vulnerable Sector Screening).
- Proficient with MS Office (Word, Excel, PowerPoint and Outlook).
- Fluency in French is considered an asset.
Surrey Place values the diverse and intersectional identities of its staff, clients and families and regards equity and neurodiversity as fundamental at all levels of our organization. We are seeking applicants who embrace our values of equity, diversity, inclusion, and accessibility (EDIA). We encourage candidates from Indigenous and equity seeking groups such as those from Black and racialized communities, people with disabilities, women and 2SLGBTQ+.
About Surrey Place
Surrey Place is a not-for-profit organization that helps people of all ages with autism-, developmental-, and sensory-related concerns push the boundaries of what’s possible to achieve new victories. With a holistic circle of care approach, Surrey Place brings together caring clinicians, staff, valued partners and other experts to collaborate for the client’s best interests.