Assistant Resident Manager (2-person team)
Top Benefits
About the role
Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management, primarily in Canada and the UK. www.realstar.ca/ www.realstargroup.com/
What we offer to employees
- Competitive salary
- Rent-free, two-bedroom apartment
- Employer paid benefits
- Quarterly bonuses based on property performance
- Annual bonuses based on personal performance
- Extensive and ongoing training programs and a work-smart environment
- Awards for years of service
- Opportunity for career development
- Inclusive and diverse work environment
- Annual holiday parties & summer BBQ’s
Customer Service
- Greet and interact with residents in a friendly and professional manner
- Promote a welcoming atmosphere
- Demonstrate excellent customer service and a "can-do" attitude
- Attend to resident concerns and service requests within 24 hours
- Follow up with residents to ensure a high level of customer satisfaction
- Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
- Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)
General Cleaning
- Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
- Knowledge and safe handling of cleaning chemicals
- Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
- Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
- Monitor and clean of garbage chutes, garbage and recycling rooms
- Collection of garbage and recycling bins in coordination with the city waste schedule
- Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
- Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop access
Property Maintenance
- Assist residents how to complete maintenance requests through the proper channels
- Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
- Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
- Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
- Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required
Fire Safety
- Knowledge of fire and life safety response systems (fire alarms and detection systems)
- Assist in emergency procedures
Qualifications
- Strong customer service skills
- Previous or similar property management experience (an asset)
- Display a professional/presentable appearance
- Basic computer and keyboarding skills
- Ability to perform general cleaning duties, and minor maintenance repairs
- Must be able to lift up to 50lbs, items could include garbage bins, furniture, appliances or while performing snow removal duties, sometimes for extended periods of time
- Good written and verbal communication skills
- Fluent in English and French
#QC
To be considered for this position, please send both resumes to pmcareers@realstar.ca
We thank all those who apply, but only those selected for an interview will be contacted.
Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.
Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.
About Realstar
Since 1974, Realstar has been committed to excellence in every facet of multi-unit residential real estate. Its real estate investment arm, Realstar Properties Limited, is one of the largest owners of rental properties in Canada. It focuses on the acquisition of high-quality properties that offer both long-term stable income streams and capital appreciation. Whether purchasing a single property or a portfolio of properties, Realstar’s thorough market research, sharp financial analysis, and rigorous physical due diligence are the cornerstones of each transaction.
Realstar Management Partnership preserves and enhances the value of Realstar’s assets through a financially disciplined, service-oriented approach to asset and property management. Realstar also provides asset and property management services to large Canadian financial institutions and pension funds that recognize the importance of the broad value-enhancing approach Realstar brings to multi-unit residential portfolios. By combining state-of-the-art operating and financial reporting systems with a team of dedicated Resident Managers and engineering/property standards professionals, Realstar delivers superior results for its partners and clients, ensuring its 70,000+ residents enjoy clean, quiet, well-maintained homes.
Realstar’s commitment to excellence has enabled it to become a leading provider of quality rental accommodation from coast to coast in Canada.
FRPO Customer Service Award of Excellence: 2007, 2008, 2009, 2011, 2014
Assistant Resident Manager (2-person team)
Top Benefits
About the role
Realstar is a fully integrated management firm providing a full range of investment and property management services for the last 50 years. It is one of Canada’s largest multi-residential asset managers on behalf of institutional and private investors. It manages over 22,000 rental apartments in six provinces with an asset value of more than $5 billion. Realstar is headquartered in Toronto, and is part of Realstar Group which has over $9 billion of multi-family, hospitality and alternative real estate assets under management, primarily in Canada and the UK. www.realstar.ca/ www.realstargroup.com/
What we offer to employees
- Competitive salary
- Rent-free, two-bedroom apartment
- Employer paid benefits
- Quarterly bonuses based on property performance
- Annual bonuses based on personal performance
- Extensive and ongoing training programs and a work-smart environment
- Awards for years of service
- Opportunity for career development
- Inclusive and diverse work environment
- Annual holiday parties & summer BBQ’s
Customer Service
- Greet and interact with residents in a friendly and professional manner
- Promote a welcoming atmosphere
- Demonstrate excellent customer service and a "can-do" attitude
- Attend to resident concerns and service requests within 24 hours
- Follow up with residents to ensure a high level of customer satisfaction
- Handle office administrative tasks, such as processing online applications, creating notices, managing lease renewals, and other duties related to support daily operations
- Organize, promote and execute resident events (i.e. holiday parties & summer barbeques)
General Cleaning
- Maintain cleanliness of all common areas including foyers, amenity rooms, underground parking garage, locker rooms, patios, and rooftops
- Knowledge and safe handling of cleaning chemicals
- Perform thorough cleaning of vacant units, including appliances, floors, walls, windows, kitchens, washrooms, and balconies, ensuring they are move-in ready
- Dust fire hose cabinets, bells and elevator tracks to minimize excess debris
- Monitor and clean of garbage chutes, garbage and recycling rooms
- Collection of garbage and recycling bins in coordination with the city waste schedule
- Knowledge and understanding of the safe handling of cleaning materials (WHMIS)
- Conduct yard maintenance, including picking up loose garbage around the exterior of the property, removing snow and ice, salting entrances, walkways, and rooftop access
Property Maintenance
- Assist residents how to complete maintenance requests through the proper channels
- Daily walkthroughs of each floor, stairwell, and common areas fixing minor deficiencies
- Report serious deficiencies related to curb appeal or safety hazards to the direct supervisor for further action
- Assist the supervisor in HVAC monitoring, troubleshooting minor electrical, plumbing, boiler & chiller maintenance
- Assist the supervisor with scheduling and overseeing repair activities of tradesmen and contractors as required
Fire Safety
- Knowledge of fire and life safety response systems (fire alarms and detection systems)
- Assist in emergency procedures
Qualifications
- Strong customer service skills
- Previous or similar property management experience (an asset)
- Display a professional/presentable appearance
- Basic computer and keyboarding skills
- Ability to perform general cleaning duties, and minor maintenance repairs
- Must be able to lift up to 50lbs, items could include garbage bins, furniture, appliances or while performing snow removal duties, sometimes for extended periods of time
- Good written and verbal communication skills
- Fluent in English and French
#QC
To be considered for this position, please send both resumes to pmcareers@realstar.ca
We thank all those who apply, but only those selected for an interview will be contacted.
Realstar is committed to reflecting the diverse communities we serve. We encourage applications from our diverse communities, including Indigenous Peoples, persons with disabilities, women, visible minorities, LGBTQ+ persons and those who are able to speak fluently in a language(s) other than English.
Realstar supports equal opportunity initiatives. Accommodation will be provided in all stages of the hiring process. Contact us for any accommodation requests, and we will work with you to meet your needs.
About Realstar
Since 1974, Realstar has been committed to excellence in every facet of multi-unit residential real estate. Its real estate investment arm, Realstar Properties Limited, is one of the largest owners of rental properties in Canada. It focuses on the acquisition of high-quality properties that offer both long-term stable income streams and capital appreciation. Whether purchasing a single property or a portfolio of properties, Realstar’s thorough market research, sharp financial analysis, and rigorous physical due diligence are the cornerstones of each transaction.
Realstar Management Partnership preserves and enhances the value of Realstar’s assets through a financially disciplined, service-oriented approach to asset and property management. Realstar also provides asset and property management services to large Canadian financial institutions and pension funds that recognize the importance of the broad value-enhancing approach Realstar brings to multi-unit residential portfolios. By combining state-of-the-art operating and financial reporting systems with a team of dedicated Resident Managers and engineering/property standards professionals, Realstar delivers superior results for its partners and clients, ensuring its 70,000+ residents enjoy clean, quiet, well-maintained homes.
Realstar’s commitment to excellence has enabled it to become a leading provider of quality rental accommodation from coast to coast in Canada.
FRPO Customer Service Award of Excellence: 2007, 2008, 2009, 2011, 2014