Courtyard and TownePlace Suites Toronto Northeast Markham is looking for someone with strong customer service skills and hotel front desk experience to join our team as a Catering Sales Manager!

ABOUT EASTON’S GROUP OF HOTELS

Looking for a career change? Join one of Canada’s most successful and multicultural Hospitality companies, that strives to take your talent to the next level. With 19 hotels owned and managed by Easton’s Group of Hotels, and a further 6 in development, your passion, collaboration, and voice will be an excellent addition to our growing Organization. As a company, we strive to provide exceptional benefits, perks, and growth opportunities to all our employees.

If you have a passion for exceptional service delivery, are results driven and appreciate the recognition, Easton’s is your career partner of choice.

The Easton's team believes that excellence is achievable only in an environment that embraces and promotes Equity, Diversity & Inclusion (ED&I). Our company is challenging the way we work, think, and develop an inclusive workplace. Our commitment to ED&I allows us to achieve our vision and mission and ensure a more equitable future for all.

ABOUT THE HOTEL

Embark on a journey with Courtyard and TownePlace Suites Toronto Northeast Markham—the epitome of comfort, connectivity, and culinary delights. We are extending an invitation to you to join our exceptional team and contribute to the unparalleled experiences we offer.

Courtyard and TownePlace Suites Toronto Northeast Markham is a 299-room hotel, owned and operated by Easton's Group of Hotels. As Canada’s First Stacked dual-branded hotel, our location near Highway 404 provides seamless accessibility to Scarborough, Richmond Hill, North York, and Thornhill. Explore vibrant surroundings while delivering memorable staycations or productive business trips.

Courtyard and TownePlace Suites Toronto Northeast Markham is not just a hotel; it's a haven for both leisure and business travelers. If you are passionate about delivering exceptional service and creating cherished memories, we invite you to be part of a team that transcends expectations.

Join us for a journey where your dedication meets unparalleled hospitality, leaving an indelible mark on our guests' experiences. Let's create memorable moments together.

This hotel is operated under a license from Marriott International, Inc. or one of its affiliates.

ABOUT THE POSITION

Job Overview

Develop business through direct sales solicitation; secure new accounts, maintain existing accounts and execute tactical sales plans strategy to maximize the profitability of the hotel while maintaining guest satisfaction.

Duties and Responsibilities

FINANCIAL RETURNS

• Establish a client base of individuals, organizations, associations, social, and/or corporate businesses through direct outside and inside sales efforts to secure business for the hotel to ensure that catering revenue goals are met or exceeded. Actively prospect and qualify new business.
• Negotiate guest room rates, meeting room rental, function space, and/or hotel services within approved booking guidelines. Accurately produce and/or review all sales contracts, rate agreements, and/or banquet/catering event orders.

PEOPLE

• Work closely with other hotel departments to facilitate services agreed upon by the sales office and prospective clients. Disseminate sales-related information to other departments as appropriate.
• Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts include all hotel departments.
• Interact with outside contacts:
• Guests – to ensure their total satisfaction.
• Airlines, wholesalers, corporate accounts, associations etc. – to ensure repeat business, follow up on events and generate new business.
• Other contacts as needed (Professional organizations, community groups)

GUEST EXPERIENCE

• Check function room set-ups before guest arrival, ensuring all details agree with the client’s requirements and hotel standards, as needed. Ensure deficiencies are corrected by the appropriate personnel.
• Welcome group contact upon arrival at the function and ensure guest satisfaction if needed.
• Monitor and handle inquiry calls and provide client proposals per established departmental policies and procedures.
• Follow up with guests regularly during and after departure to ensure satisfaction and secure future bookings.

RESPONSIBLE BUSINESS

• Perform other duties as assigned.
• Attend and represent the hotel at trade shows and conventions and/or participate in sales trips to key feeder markets.
• Arrange and conduct special events, site inspections, and off-site presentations for potential clients.
• Entertain clients following established company and hotel policies and guidelines.
• Maintain client files and update information daily following established departmental policies and procedures. Produce monthly sales-related reports and sales forecasts for assigned areas of responsibility.
• Assist in developing and implementing sales action plans as assigned. May also participate in the annual budgeting and planning process.
• May assist clients in menu planning. May coordinate food, beverage, table arrangements and decorations with the Banquet Department.
• Take the lead in detailing all upcoming events, including gathering event specifics and client requirements.
• Prepare accurate and timely Banquet Event Orders (BEOs) for all confirmed events.
• Conduct weekly BEO meetings with relevant departments to ensure seamless coordination and execution.
• Maintain and update the BEO filing system to ensure all documents are organized and accessible.
• Any other duties as assigned by your manager.

Qualifications and Requirements

• Some College plus 1-2 years of sales or catering-related experience, or an equivalent combination of education and experience.
• Knowledge of hotel and food & beverage operations preferred. Must speak fluent English. Other languages preferred.
• This job requires the ability to perform the following:
• Frequently standing up or moving within and outside of the facility
• Carrying or lifting items weighing up to 25 pounds
• Handling objects
• Bending, stooping, kneeling
• Other:
• Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with guests, employees and third parties that reflects highly on the hotel, the brand, and the Company.
• Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving, and receiving instructions, and training.
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
• Problem-solving, reasoning, motivating, organizational and training abilities are used often.
• Ability to travel to attend workshops, tradeshows, conventions, etc.
• Require a valid Driver’s License.
• Required to work nights, weekends, and/or holidays, as needed.
• Proficiency in MS Office, Delphi, OPERA and/or other PMS systems.
• Will be part of the Manager on Duty program.

Health and Safety

Because safety is a management responsibility, department managers are held directly accountable for safe work practices and control of physical hazards in their areas.

DUTIES AND RESPONSIBILITIES

• Establish and enforce all safety policies and procedures. Ensure that all employees comply with OHSA and its regulations. Correct any employee who is observed breaking a safety rule. Any employee who continues to violate safety rules should be disciplined immediately.
• Detect and eliminate, or report for correction, all physical hazards, and unsafe conditions immediately by completing a safety work order. Perform random checks every month and report deficiencies to the appropriate personnel.
• Conduct orientation for all new employees before they start work. If possible, have a member of the Health and Safety Committee meet with the new employee (as part of the orientation or later). Ensure that new employees receive instruction (verbal and written) on WHMIS, the unique hazards of their jobs, accident reporting, CPR and first aid, back injury prevention techniques, Job Safety Analysis, procedures to follow in the event of a fire, and current property safety awareness programs.
• Re-instruct all regular employees who develop unsafe work practices as soon as possible after such practices are observed.
• Ensure that all employees use or wear any equipment, protective devices or clothing required under the Health & Safety Program.
• Investigate all employee accidents thoroughly and immediately. Get the facts from the injured worker and witnesses and fill out necessary accident report forms promptly and completely. These forms should then be submitted to Human Resources for processing. Follow the accident investigation procedures included in this manual.
• Insist on immediate first aid for all employee injuries where applicable. Maintain department first aid stations.
• Identify the physical requirements of selected jobs to Human Resources to ensure effective applicant screening.
• Actively cooperate with the Health and Safety Committee. Ensure a competent and interested department representative is at all committee meetings.
• Insist on good housekeeping and enforce the “Clean as You Go” policy.
• Maintain active involvement in the accomplishment of the accident prevention and reduction objective assigned to the department. Take every precaution reasonable in the circumstances for the protection of employees.

COMPENSATION

Pay Rate

• $50,000 - $60,000 annually. Based on experience.

Benefits

• Health, Vision, and Dental Coverage.

• Wellness Days

• Employee Social Events

• On-Site Parking

• Discounted Staff Meals

• Hotel Discounts at Marriott properties worldwide

• Marriott recognized training

Easton’s Group of Hotel is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and protected veterans’ status. Accommodation is available on request for candidates taking part in all aspects of the selection process.