Manager of Resident Experience - Luxury

The Manager of Resident Experience - Luxury is responsible for assisting in the day-to-day customer service and administration of the residential property on behalf of York Property Management. The Manager of Resident Experience works in collaboration with the Maintenance Technicians assigned to their buildings. Priorities change regularly in this position, and the employee must be flexible and willing to change responsibilities as required.

Responsibilities

General Management of Property

• Maintain Interior by ensuring lobbies and common areas are thoroughly cleaned
• Maintain Exterior by watering and tending to plants, picking up any garbage around the property.
• Clean units to make ready for occupancy
• Sweep, vacuum, mop, scrub and wax floors
• Work with Maintenance technician to ensure contractors arrive as per scheduled timelines and complete their work as preconditions of the contract
• Ensure proper and accurate inventory management
• Conduct daily walkthroughs of property to ensure property is properly maintained

Move Ins, Outs and Unit Turnover

• Ensure all Leasing Documents are received and uploaded to property management software, including payments
• Meet with new residents to provide keys and complete Move-In Inspections with new residents
• Submit Notices to Vacate to Head Office immediately upon receipt and deliver Move Out Instructions to residents
• Schedule and conduct Preliminary and Final Move Out Inspections and attach to resident’s file
• Communicate with Maintenance Technician to ensure the suite is ready for occupancy
• Conduct inspections for residents who may have “skipped” and meet with Sheriff for evictions as required

Resident Matters

• Provide exceptional customer service
• Deal with resident matters as they arise in a professional manner
• Ensure the health, comfort and safety of residents
• Post resident payments to Propertyware and complete bank deposits
• Maintain detailed records of resident interactions / notes in propertyware and upload documents and pictures (where required) in a timely manner
• Collect rent from residents by going door-to-door, handing out late reminder notices weekly
• Deliver N4 each month for residents that have not paid
• Attend LTB tribunal if required
• Receive maintenance requests and follow-up with Maintenance Technician regularly to complete requests in a timely manner
• On-call requirements include but are not limited to: answering calls, showing suites, responding to emergencies, attending to after-hours complaints such as noise complaints, cleaning duties, maintaining building quality standards, etc.

Renting Suites (when advised)

• Respond to inquiries from prospective residents in person, via email, and over the phone in a prompt and courteous manner
• Schedule and attend appointments to show units and advise current resident (if applicable) of Notice to Enter
• Maintain log of all incoming inquiries for marketing purposes and submit to Head Office weekly
• Send Rental Applications and submit received completed applications into property management software

Other Duties as Assigned

Experience and Other Requirements

• Customer Service Experience required;
• Hospitality Experience preferred;
• Familiarity with computers and tablets is an asset
• Knowledge of the Residential Tenancies Act is an asset
• Excellent time-management skills
• Ability to work independently and with other Associates in a team environment
• Ability to learn quickly, adapt to change and be flexible in nature
• High level of initiative and commitment to success
• Ability to spend up to eight hours walking, standing, climbing stairs, lifting
• Ability to maneuver or lift up to 10kg with the proper equipment

York Property Management (YPM) manages 4,000+ residential apartment suites in Southwestern Ontario. YPM offers a variety of different layouts of suites which accommodate a diverse demographic of young couples, families, students and retirees. The company employs over 100 individuals working at head office, on site, or at various properties managed by YPM. Our Mission at York Property Management is to work together in a safe, respectful, and friendly environment with effective communication to provide our residents quality service and a comfortable and positive living experience while being environmentally conscious. Our vision is to create and maintain rental properties that all of our residents are proud to call home.

York Property Management is committed to providing a safe, healthy and inclusive work environment. We welcome applications from people with disabilities and diverse backgrounds, identities and cultures. Accommodations are available throughout the application and interview process upon request.

Successful candidates, as a condition of job offer, would be required to provide a satisfactory criminal record check. A benefits package will be offered at 3 months of employment.

This position is for an existing vacancy.We appreciate all applications. However, only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: $42,000.00-$48,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance
• Vision care

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 2 years (required)
• Hospitality: 1 year (preferred)

Work Location: In person

Application deadline: 2025-06-20
Expected start date: 2025-07-14