Individually we are people, but together we are Aviva. These are more than just words—they represent our Values: Care, Commitment, Community, and Confidence.

We're looking for a strategic thinker who thrives on data-driven decision-making and collaboration. In this role, you'll play a key part in shaping our approach to fraud detection, while also leading learning and development initiatives across teams. If you're a confident presenter and a natural coach who’s passionate about maintaining high standards and driving results, this could be the perfect opportunity for you.

Come join our team!

What you’ll do:

• Oversee and improve fraud performance across Property Claims, including suppliers.
• Engage with operations, leaders, and frontline teams using data and reporting.
• Influence analytics model rules and capabilities.
• Drive fraud performance through best practices and collaboration with the Claims Centre of Excellence.
• Coordinate internal and market anti-fraud strategies.
• Act as a subject matter expert in fraud and property claims.
• Conduct cause-of-loss reviews and quality assurance to identify fraud risks and team gaps.
• Collaborate with the Property leaders and quality assurance team to build a fraud prevention plan to increase fraud detection.
• Deliver impactful presentations to adjusters, leadership and stakeholders.
• Design and implement learning and development programs for Property adjusters.
• Coach and mentor adjusters to build fraud detection and prevention capabilities.
• Ensure quality assurance standards are met through regular reviews and feedback.
• Provide ongoing technical expertise, including coaching and mentoring on detection techniques
• Identify fraud and FC detection gaps in existing processes and advance solutions

What you'll bring:

• Minimum 6 years’ experience in an investigative field of work
• 5+ years in Claims/Insurance with strong Property knowledge. CIP designation or working towards CIP.
• Proven experience in coaching, training delivery, and quality assurance
• Preferred professional qualification in fraud investigation, criminology or financial crime. ACFE, ACAMS etc.
• Strong knowledge of fraud detection
• Solid project coordination skills and the ability to manage competing priorities
• Confident communicator and presenter, with strong relationship-building abilities
• Analytical mindset with a keen eye for detail and a commitment to quality assurance
• Comfortable making objective decisions in complex or ambiguous situations
• Proficient in Excel, Word, PowerPoint, Outlook, and Qlik
• Able to turn data into actionable insights to drive performance
• Adaptable, innovative, and open to change
• Investigative experience and ability to handle confidential information with discretion
• Bilingualism is an asset

What you’ll get:

• Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Outstanding Career Development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year
• Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion
• Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is a new position which has been posted both internally & externally.

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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