JOB DESCRIPTION & RESPONSIBILITIES:

Reid's Dairy Company Ltd. is currently hiring for the position of a full-time Order Desk Clerk. The ideal candidate will have a pleasant telephone mannerism, knowledge of computer programs such as; Excel and MS Word, e-mail, efficient in order entry, excellent communication skills both verbal and written, be a self-starter with the ability to prioritize tasks, effective time management skills, ability to multi-task and work in a fast-paced environment, respect confidentiality, and adhere to safety policies and procedures.

The responsibilities of this job include, but are not limited to:

· Greeting the public and assisting them with obtaining the information they require;

· Answering calls and directing to the appropriate person or department;

· Calling of customers and processing their orders for the following day delivery;

· Balancing and printing of orders to create proper paperwork for shipping and drivers;

· Assisting in keeping an up to date and accurate customer route listing and call sheets;

· Assist in organizing and create revised call sheets for Holidays;

· Work as a team to ensure all job responsibilities are completed;

· Typing of memos and notices if requested;

· Distributing emails and faxes to the appropriate person or department;

· Keeping all shared files and spreadsheets current and up to date;

· Sharing order information with the Production Department;

· Willing to be cross trained in Accounts Payable and Accounts Receivable duties.

Minimum Educational Level:

· Gr. 12 High School Diploma

Hours per week:

· 40 hours per week

Job Status:

· Full-Time

Hourly Wage:

· As per Company Agreement

Schedule:

· 8-hour shift

· Day shift

· Weekend availability is mandatory

Knowledge & Experience:

· Customer service: 1 year (required)

· Data entry and experience operating computer software such as Microsoft Office (required)

Language:

· English (required)

Reid’s Dairy Company Ltd. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview. In accordance with the Freedom of Information and Protection of Privacy Act, personal information is collected and will only be used for the purpose of candidate selection.

We thank all applicants, however, only those selected for an interview will be contacted.

Job Type: Full-time

Pay: $21.34 per hour

Expected hours: No more than 40 per week

Benefits:

• Company pension
• Dental care
• Extended health care
• On-site parking
• RRSP match
• Store discount
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Day shift
• Evening shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 1 year (required)

Language:

• English (required)

Work Location: In person