Job Summary

Now, if you were to come on board as our Bilingual Accounting Application Support Analyst, we’d ask you to do the following for us:

• Serve as an integral member of our accounting systems support team

• Act as subject matter expect for Compass operations group and lead escalations from team members on how to use field accounting applications

• Devise and prepare procedural documentation for accounting applications

• Analyze system and user needs, document system issues, identify solutions for emerging issues and ensure timely follow up

• Communicate application problems and issues to management and define technical issues

• Manage emails and voice mail related to accounting applications

• Train new users and troubleshoot on CIMS and ORBIT

• Follow up with field when locations are not using appropriate accounting applications

Think you have what it takes to be our Bilingual Accounting Application Support Analyst? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

• Diploma in Accounting or equivalent
• Three (3) years’ experience in a computerized accounting environment
• Strong customer service, interpersonal and verbal and written communication skills
• Excellent analytical and problem solving skills
• Proficient working knowledge of Microsoft Office programs
• Ability to work in a fast paced, constantly changing environment
• Able to balance team and individual responsibilities
• Able to work overtime when required
• JD Edwards, ORBIT and CIMS experience an asset
• Position is located in London, ON
• Hybrid, 2 days in the office