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Customer Service Agent / Sales Team Support

Lassonde9 days ago
Boisbriand, Quebec
Mid Level
full_time

Top Benefits

Competitive salary with opportunities for advancement and career development
Access to a group insurance plan & a pension plan with employer contributions
Telemedicine & employee and family assistance programs

About the role

Reporting to the Customer Service Manager, the incumbent will perform various activities related to order processing by providing prompt, courteous, professional and efficient customer service.

Job advantages

  • A competitive salary with opportunities for advancement and career development.
  • Access to a group insurance plan & a pension plan with employer contributions.
  • Telemedicine & employee and family assistance programs.
  • Recognition & wellness programs for employees.
  • Company sponsored activities.

Key activities

  • Perform order processing.
  • Carry out the required verifications during the processing of orders.
  • Participate in the management of customer requests and the management of back orders.
  • Work closely with various departments to resolve discrepancies.
  • Sales team support: forecasting, sales reports and analysis, etc.

Required Training And Experience

  • DEP in administration, AEP in customer service or AEC in administration and office technology.
  • 3-5 years of relevant experience.

Skills sought

  • Bilingualism in French and English (essential: exchanges with unilingual English-speaking colleagues, clients and suppliers in other provinces
  • or countries).
  • Computer skills: Excel (intermediate level), Word.
  • Team spirit and positive attitude.
  • Demonstrate rigor, organization and communication skills.
  • Good ability to plan and manage time and priorities.

Lassonde, all in good taste!

Working at Lassonde is about being involved, giving meaning to your work and doing things right. And that’s because Lassonde takes care of its people. Choosing Lassonde means joining a century-old company founded in Quebec that embodies strong values such as respect and integrity. It also means finding a family spirit at the heart of a North American company, thriving alongside dedicated people and being proud of the tasty, quality products that we offer our clients and consumers. At Lassonde, anything is possible.

Work location

Boisbriand, QC

Published date

July 8, 2025

Type of position

Permanent

Schedule Type

Full-time

About Lassonde

Food and Beverage Manufacturing
1001-5000

Lassonde Industries Inc. develops, manufactures and markets a wide range of ready-to-drink fruit and vegetable juices and drinks. The Company is the second largest producer of store brand shelf-stable fruit juices and drinks in the United States and a major producer of cranberry sauces. Furthermore, the Company develops, manufactures and markets specialty food products such as fondue broths and sauces and pasta sauces. It also imports selected wines from several countries of origin for packaging and marketing purposes. It also produces apple cider and cider-based beverages.