Job Summary

The Admin I - Dispatch is responsible for dispatching all client ground transportation in the Sioux Lookout area, coordinating delivery service and directing all transportation to NIHB Clerks. The Admin I - Dispatch will also be responsible for arranging transportation for discharged prior approved CSD clients when non-insured staff is not available.

Schedule: Call-in, early morning, late evening, weekdays, weekends and holidays

Position Type: Casual

Posting Type: This is an existing position

Salary Range: $28.197 - 37.874/hour

Closing Date: Open until Filled

Location: Thunder Bay

Applicants must possess:

• Persons of First Nations ancestry will be given preference (OHRC, Part II, Special Employment)
• Minimum of Grade 12
• Excellent interpersonal and communication skills
• Nothing less than excellent customer service skills and the desire to provide solutions in a public service environment
• Familiar with the NIHB transportation program
• Knowledge of customer service-oriented communication techniques, which include style flexing, diplomacy, keeping control of a call, and dealing with difficult individuals to ensure a high quality of service is being delivered at all times
• Good knowledge of computer software and office equipment
• Ability to work in a fast-paced environment, be adaptable to change, and be able to multitask and work well under pressure
• Ability to work independently and within a team environment
• Must have the ability to work with automated systems and software such as Adobe and MTRS

Roles and Responsibilities:

• Fax all discharge papers to the Discharge Department daily
• Dispatch and coordinate all ground transportation for clients while in Sioux Lookout
• Update and maintain the pick-up list
• Ensure the clients are met in a timely manner, delivered to their appropriate destination and are connected to their appointment or agency
• Ensure that the Driver/Interpreters are aware of all known client conditions that require special attention and care
• Maintain communication by being in contact with the Airport Interpreter to advise the clerk of all incoming and outgoing clients
• Liaison with accommodations and airport interpreter, drivers and other service providers
• Participate and contribute to regular staff development activities and staff meetings
• Work as a team member with co-workers, SLFNHA staff and other organizations
• Complete paperwork as necessary, as well as submit incident reports to the supervisor when necessary
• All other duties as assigned
• Sioux Lookout First Nations Health Authority focuses on hiring Indigenous employees whenever possible.

Candidates are encouraged to self-identify on their application. Self-identification is voluntary, and the information is used to assist SLFNHA in hiring Indigenous people from the region whenever possible and to support candidates in their application.