Job Description

Zone Parts & Service Manager - Prairie Zone

Rank 6

Calgary, AB

Deadline: Please apply before May 14, 2025

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Zone Parts & Service manager (ZPSM) to support our network of 37 Prairie Zone Toyota Dealers. This is a full-time opportunity reporting to the Prairie Zone Manager. The selected candidate will oversee all aspects of the Toyota – Dealer relationship across the Prairies to meet or exceed TCI’s Parts & Service dealership operational objectives.

This will be fulfilled through overseeing a team of Area Parts & Service Managers (APSMs) in the field, and working with dealers to build positive relationships, business strategies and accountabilities. The successful candidate will collaborate with dealers, team, and supporting functions, to develop processes promoting customer retention and sustainable practices, while ensuring dealer participation and compliance to TCI’s programs and established dealer standards.

What We’ll Bring:

Company & Culture

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package including bonus
• Extended health care and dental benefits effective immediately
• Company pension plan with additional employer contributions
• Company demo vehicle
• Associate vehicle discount program
• Reimbursement programs (tuition & fitness)
• Paid holiday shutdown and competitive paid time off benefits
• Sabbatical leave program

What You’ll be Doing:

• Work with APSMs and dealers to achieve targets relating to Parts Purchases, Accessories, Customer Repair Order (CRO) Volume, Service Efficiency, VIN Retention, Toyota Service Recommendation (TSR), Training Standards, Toyota Service Management (TSM) and Toyota Retention Support Program (TRSP) Marketing fund utilization
• Monitor, measure and evaluate the frequency and quality of APSM dealer meetings
• Collaborate with APSMs to identify Annual Parts & Service Manager conference locations, agendas and content
• Support key internal stakeholders (e.g. Customer Services, Service Retention, Parts Operations, Logistics, Accessory Dealer Marketing (ADM), Product Quality & Service Support (PQSS), Vehicle Safety and Compliance Liaison Office of Canada (VSCLOC), Dealer Standards and Sales Operations (DSSO), and Toyota University) pertaining to Parts & Service
• Build and maintain relationships with dealers by visiting dealers regularly to help business needs and opportunities and responding to dealer inquiries in a timely manner
• Partner with Toyota Dealer Association (TDA) on Parts & Service Marketing activities to ensure brand alignment with business needs & corporate standards, utilizing all available budget
• Prepare and deliver content relating to Annual Review strategy meetings with dealers
• Develop and deploy annual parts and services objectives and targets with dealers, aligning with TCI’s goals
• Develop strategies and initiatives to improve business volumes and overall profitability through Key Performance Indicator (KPI) analytics
• Manage priorities with key internal stakeholders to support the team of APSMs
• Create a weekly agenda within department to host an internal meeting and include business reviews
• Take care of travel budget and schedule to help allocation of resources according to business needs
• Please note, this role requires frequent travel*

People Management

• Provide timely guidance, coaching, feedback, and accountability for direct reports to drive learning & development and successful project completion
• Influence team members to foster collaboration, awareness, support & Kaizen (continuous improvement) resulting in work efficiencies
• Empower the team to take initiative and proactively influence the business

What You’ll Bring:

• University degree or college diploma in Business or a related discipline
• 5+ years of relevant experience, preferably within the automotive industry (e.g. Aftersales/Parts & Service)
• Experience with dealerships, field operations, retail and manufacturing is an asset
• Prior management experience is an asset
• Strong leader with experience in coaching and mentoring others
• Strong verbal and written communication skills; knowledge of how to handle ambiguous scenarios while maintaining productive relationships with stakeholders
• Excellent negotiation techniques to balance both the needs of dealers and TCI corporate objectives
• Ability to work both independently and collaboratively
• Creative thinking and problem solving; ability to generate new, innovative ideas
• Self-starter with strong analytical, organizational and time management skills
• Ability to develop and implement a strategic business plan
• Experience with financial and performance reporting is an asset
• Valid driver’s license
• Ability to travel frequently

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation.