General Manager (Hospitality, Event Centre)
Top Benefits
About the role
General Manager – Carmen’s Event Centre
Lead with purpose. Create extraordinary experiences. Shape the future of hospitality in Hamilton.
Are you a passionate leader with a proven track record in hospitality and events? Are you ready to take the reins at one of Hamilton’s most iconic venues?
Carmen’s Event Centre has been a cornerstone of celebration and community for over 40 years — and we’re looking for our next General Manager to drive innovation, elevate guest experiences, and lead our dynamic team into an exciting new chapter.
As General Manager, you’ll be the visionary behind the operation of our flagship venue — guiding your team to deliver unforgettable events, exceed revenue goals, and build meaningful relationships with clients, partners, and the community. You’ll also play a key role on the Carmen’s Group Senior Leadership Team, contributing to the strategic direction and growth of one of Canada’s leading hospitality companies.
YOUR OPPORTUNITIES
-
Lead the strategic direction and day-to-day operations of Carmen’s Event Centre
-
Drive revenue growth through new event markets and innovative sales strategies
-
Coach, mentor, and inspire a passionate team committed to excellence
-
Cultivate strong relationships with VIP clients, corporate partners, and vendors
-
Represent Carmen’s as a brand ambassador within the community and industry
-
Oversee budgets and ensure profitability across departments and events
-
Champion operational excellence, compliance, and exceptional guest experiences
-
Be hands-on during major events and high-impact revenue days
WHAT YOU BRING
- A seasoned hospitality or events leader (5–10 years’ senior management experience)
- Experienced in facility management and sales generation (2–3 years each)
- Bachelor’s degree in Business, Hospitality, or related field
- A collaborative, strategic thinker with strong business acumen
- Energetic, resourceful, and resilient — a leader who leads by example
- Exceptional communicator with a customer-first mindset
- Flexible and willing to work evenings, weekends, and occasional travel
- A strong sense of humour and a passion for people
WHY JOIN CARMEN’S
- Award winning workplace: Great Place to Work® Certified (2022, 2023), Most Trusted Executive Teams (2023), Best Places to Work in Hospitality & Retail (2023), Best Places to Work in Canada (2024)
- Group benefits & RRSP matching
- Personal wellness plan
- Annual incentive/bonus plan
- Professional development & career growth opportunities
- Worldwide hotel discounts
- Company socials & strategic retreats A vibrant, supportive, and passionate team culture
Carmen’s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Event Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s, Good Earth Food and Wine Co, Fig&Lemon Catering and the Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.
Carmen's Group makes certain there is an equal employment opp**ortunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.
noCmq0xoVp
About Carmens Group
Hospitality can mean many things: a delicious meal with close friends, a warm smile, or a comfortable room after a long day. Great hospitality means creating extraordinary memories and extraordinary memories are created by those who are passionate about enriching the lives of others. At Carmens Group, we understand that hospitality is the expression of a love of people. This concept is at the very core of what we do.
With this idea as our guide, we’ve created Hamilton’s most esteemed hospitality establishments: Carmens Event Centre, C Hotel, Carmen's Catering, Baci Ristorante, the Hamilton Convention Centre by Carmen’s, Fig & Lemon, the Arlington Hotel, River's Edge at The Arlington, The Lakeview, and Mercanti Specialty Foods Inc. Each of these settings offers unique experiences, all infused by the passion that has continued to make our organization successful for over four decades.
We also know that great hospitality and a love of people cannot be contained within four walls. That’s why we’re not just committed to enriching the lives of our guests, but also to the diverse communities in Hamilton, Ontario. Through our Carmens Group Cares program, we support organizations such as Good Shepherd, The United Way, and Charity of Hope.
By dedicating ourselves to nurturing personal connections with our guests, our stakeholders, and our community, we have cultivated a positive culture and an organization positioned for sustainable success.
General Manager (Hospitality, Event Centre)
Top Benefits
About the role
General Manager – Carmen’s Event Centre
Lead with purpose. Create extraordinary experiences. Shape the future of hospitality in Hamilton.
Are you a passionate leader with a proven track record in hospitality and events? Are you ready to take the reins at one of Hamilton’s most iconic venues?
Carmen’s Event Centre has been a cornerstone of celebration and community for over 40 years — and we’re looking for our next General Manager to drive innovation, elevate guest experiences, and lead our dynamic team into an exciting new chapter.
As General Manager, you’ll be the visionary behind the operation of our flagship venue — guiding your team to deliver unforgettable events, exceed revenue goals, and build meaningful relationships with clients, partners, and the community. You’ll also play a key role on the Carmen’s Group Senior Leadership Team, contributing to the strategic direction and growth of one of Canada’s leading hospitality companies.
YOUR OPPORTUNITIES
-
Lead the strategic direction and day-to-day operations of Carmen’s Event Centre
-
Drive revenue growth through new event markets and innovative sales strategies
-
Coach, mentor, and inspire a passionate team committed to excellence
-
Cultivate strong relationships with VIP clients, corporate partners, and vendors
-
Represent Carmen’s as a brand ambassador within the community and industry
-
Oversee budgets and ensure profitability across departments and events
-
Champion operational excellence, compliance, and exceptional guest experiences
-
Be hands-on during major events and high-impact revenue days
WHAT YOU BRING
- A seasoned hospitality or events leader (5–10 years’ senior management experience)
- Experienced in facility management and sales generation (2–3 years each)
- Bachelor’s degree in Business, Hospitality, or related field
- A collaborative, strategic thinker with strong business acumen
- Energetic, resourceful, and resilient — a leader who leads by example
- Exceptional communicator with a customer-first mindset
- Flexible and willing to work evenings, weekends, and occasional travel
- A strong sense of humour and a passion for people
WHY JOIN CARMEN’S
- Award winning workplace: Great Place to Work® Certified (2022, 2023), Most Trusted Executive Teams (2023), Best Places to Work in Hospitality & Retail (2023), Best Places to Work in Canada (2024)
- Group benefits & RRSP matching
- Personal wellness plan
- Annual incentive/bonus plan
- Professional development & career growth opportunities
- Worldwide hotel discounts
- Company socials & strategic retreats A vibrant, supportive, and passionate team culture
Carmen’s Group is an entertainment and hospitality company committed to creating extraordinary memories for our guests and clients. Driven by our passion, creativity, innovative thinking, and world class service, we have remained industry champions for over 40 years. We are committed to enriching the lives of our guests through providing one of a kind experiences at each of our venues including Carmen’s Event Centre, The Best Western Premier C Hotel by Carmen’s, The Lakeview by Carmen’s, Good Earth Food and Wine Co, Fig&Lemon Catering and the Hamilton Convention Centre by Carmen’s. We are devoted to bringing excitement to Hamilton and Southern Ontario, and to enhancing the image of Hamilton with every strategic initiative we pursue.
Carmen's Group makes certain there is an equal employment opp**ortunity for all employees and applicants for employment. Carmen's Group will strive to provide accommodation to persons with disabilities in the recruitment process upon request. If you are selected for an interview and you require accommodation due to a disability during the recruitment process, please notify Human Resources upon scheduling your interview.
noCmq0xoVp
About Carmens Group
Hospitality can mean many things: a delicious meal with close friends, a warm smile, or a comfortable room after a long day. Great hospitality means creating extraordinary memories and extraordinary memories are created by those who are passionate about enriching the lives of others. At Carmens Group, we understand that hospitality is the expression of a love of people. This concept is at the very core of what we do.
With this idea as our guide, we’ve created Hamilton’s most esteemed hospitality establishments: Carmens Event Centre, C Hotel, Carmen's Catering, Baci Ristorante, the Hamilton Convention Centre by Carmen’s, Fig & Lemon, the Arlington Hotel, River's Edge at The Arlington, The Lakeview, and Mercanti Specialty Foods Inc. Each of these settings offers unique experiences, all infused by the passion that has continued to make our organization successful for over four decades.
We also know that great hospitality and a love of people cannot be contained within four walls. That’s why we’re not just committed to enriching the lives of our guests, but also to the diverse communities in Hamilton, Ontario. Through our Carmens Group Cares program, we support organizations such as Good Shepherd, The United Way, and Charity of Hope.
By dedicating ourselves to nurturing personal connections with our guests, our stakeholders, and our community, we have cultivated a positive culture and an organization positioned for sustainable success.