Company Overview

Deerfoot Inn & Casino is one of Calgary's premier hotels, situated in the South. We offer a full-service experience with 188 deluxe guest rooms, a conference centre for meetings and conventions, and an exciting indoor water park. Our entertainment options include three exceptional restaurants and a vibrant casino atmosphere.

Summary

We are seeking aa Assistant Front Desk Manager to join our dynamic team at Deerfoot Inn & Casino. This role is pivotal in ensuring exceptional guest experiences and efficient front desk operations. Located in Calgary, this position is integral to maintaining our reputation as the preferred hotel and entertainment complex in the area.

Responsibilities

• Oversee daily front desk operations to ensure high standards of service.
• Manage guest check-in and check-out processes efficiently.
• Train, supervise, and support front desk staff to deliver outstanding customer service.
• Handle guest inquiries, complaints, and feedback professionally.
• Coordinate with other departments to ensure seamless guest experiences.
• Maintain accurate records of room availability and reservations.
• Implement policies and procedures to enhance operational efficiency.

Requirements

• Proven experience in a front desk or hospitality management role.
• Strong organizational skills with attention to detail.
• Excellent communication skills and phone etiquette.
• Familiarity with hotel management software
• Ability to work collaboratively in a fast-paced environment.

If you are passionate about hospitality and ready to lead a team dedicated to providing exceptional guest experiences, we invite you to apply for the Front Desk Manager position at Deerfoot Inn & Casino!

Job Type: Full-time

Pay: $23.00-$25.00 per hour

Expected hours: 32 – 40 per week

Additional pay:

• Commission pay

Benefits:

• Discounted or free food
• Wellness program

Flexible language requirement:

• French not required

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Experience:

• Front Desk Supervisory: 2 years (required)

Work Location: In person