Job #:

9581 Division Operations Vacancy Type Full-time Permanent Affiliation Non-Union: Management & Exempt Grade Contract Length:

08

of Vacancies:

1 Salary/Hourly Range $117,930.24 - $141,516.29 Hiring Range/wage $117,930.24 - $129,723.27 Work Details (Days/hours) 36.25 hours a week, Monday to Friday Posted Date 6/13/25 Existing Or New Existing Deadline To Apply 6/27/25 What We Offer In addition to a competitive salary and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits, including a health spending account available upon your start date;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount;

Make a difference Reporting to the Assistant General Manager (AGM), the Regional District Manager (RDM) provides leadership to the service delivery of day-to-day building services related to demand maintenance and cleaning activities within one of 3 districts in each region.

The role is primarily responsible for providing leadership to the regional District Supervisors and approximately 80 staff and is focused on operational service delivery in alignment with the organization’s strategic plan including management of an operating budget (approx. $12M), corporate compliance with building operation legislation, vendor management, and performance management of union and non-union staff.

The Regional District Manager also contributes to the development and management of strategic plans at the regional level, including the management of standards, service delivery tied to accompanying budgets, work break down structures and performance management plans.

What You’ll Do

• Report to Assistant General Manager
• Manage a team of unionized Building Maintenance Coordinators and Superintendents to meet and uphold the tenant service standards of our units and buildings
• Manage through established strategic plans and metrics, as identified in the Regional Operations Agreement and developed by the General Manager/Chief Operating Officer and align standards with work breakdown structures and hours to complete tasks to ensure optimal staffing levels
• Collaborate with other managers, supervisors and staff across the different pillars
• Collaborates with the General Manager, Assistant General Manager, and process improvement team to identify systemic issues, as they relate to building services, and participates in the implementation of process improvements alongside Managers Cleaning and Maintenance; Secures any additional resources required.
• Ensure that the appropriate tools and resources are available at the local level, empowering Superintendents and other building staff to make service decisions in real time for better, faster, and more responsive service.
• Ensure service delivery for building services meets the standard tied to the budget
• In collaboration with the Assistant General Manager, the Manager, Cleaning and the Manager, Maintenance, participate in the development of and lead the review of performance indicators for building services (including cleaning and maintenance) identifying those that are below the pre-determined standard and implementing management plans to address improvement
• Ensure compliance with applicable by-laws, standards and legislative requirements including Municipal Licensing standards and various other regulated building component authorities (i.e. ESA, TSSA, ULC, etc).
• Pro-actively manage emerging issues and resolve escalations from tenants, staff, vendors and other stakeholders that impact TCHC properties and/or the broader region
• Assist in building audit and inspection routines
• Lead process improvement initiatives and demonstrate a value for improving the quality, cost and tenant experience of building services delivery through audits (staff and vendor); identify areas for change
• In collaboration with Human Resources, contribute to the resolution of labour relations matters including discipline, grievances and union partner relationship management
• Review and approve costs at a defined threshold; escalates cost approvals to Assistant General Manager and/or General Manager as required
• Coordinate the timely payment of vendor invoices and ensure compliance with corporate purchasing policies and related operational business process standards
• Develop business cases for any critical issues that have been identified
• Monitor actual cost performance for variance from budget and develop responsive management actions plans on a monthly and quarterly basis.
• Intervene as required to investigate vendor performance issues; liaise with suppliers to resolve issues/disputes and escalates as required.
• Participate in Request For Proposal (RFP) evaluations pertaining to building related services
• Appear at the Landlord and Tenant Board in support of legal steps being taken with respect to specific tenant cases
• Collaborate with tenant representatives, attend tenant information sessions and supports the Tenant Participation System
• Provide support, respond to and maintain effective working relationships with a diverse tenant population and internal and external stakeholders on a variety of issues
• Develop performance plans for the team members to drive delivery of building activities; measuring achievement to metrics and standards within a process of continuous performance management
• Foster an environment of organizational development among frontline Building Superintendent staff; participating in coaching and mentoring activities
• Build and nurture a culture of tenant centric performance excellence through communication, coaching and fair/equitable treatment of staff; promoting a safe, respectful, diverse and inclusive workplace
• Adhere to established Human Resources policies and procedures

What You’ll Need

• Minimum of 5 years of experience providing service delivery of day-to-day building maintenance/property management activities within a multi-residential property management provider, serving marginalized communities.
• Minimum of 2 years in a supervisory or managerial role. This includes, but is not limited to experience in motivating, coaching and developing a team providing service delivery of day-to-day building maintenance activities in large residential buildings.
• Demonstrated business operations experience involving managing large budgets, developing metrics and standards, and aligning standards to work breakdown structures
• Strong attention to detail to maintenance issues (ex: falling ceiling tiles, chips in a wall, dents in a door, baseboards damaged, etc.) and sense of urgency to fix issues before the problems worsen
• Ability to understand and differentiate when a repair can be done by a Super or CMP1 and when to call a vendor to for semi-skilled repair.
• Strong knowledge of maintenance repairs, including knowing the right people to call to do the work and the number of hours it will be taken to get the repairs done
• Proficient in strategic planning, development of business plans, creation of needs analyses, implementation of process improvements to improve maintenance of our units/buildings and to deliver superior tenant service
• Commitment to providing high quality tenant/customer service
• Ability to communicate effectively with a diverse tenant population in difficult situations and resolve sensitive issues
• Ability to understand complex tenancies and the issues that affect those with social and economic vulnerability, diverse in age, race, sexual orientation, culture, and ability
• Strong listening, verbal communication, writing, conflict resolution and presentation skills
• Knowledge of applicable legislation including Residential Tenancies Act, Occupational Health & Safety Act, Human Rights Code, Ontario Building Code, Fire Code, Labour Relations Act, Social Housing Reform Act, etc.
• G-License and own vehicle is an asset to travel to various buildings
• Ability to communicate in a second language is an asset

What’s Next Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.