Job Title: Licensed Customer Service Representative – Insurance Brokerage (Full-Time)
Location: Thornhill, ON (Hwy 7 & Leslie)
Languages Required: Cantonese, Mandarin, and English

About Us:
We are a growing insurance brokerage located in Thornhill, dedicated to providing life, health, group insurance solutions, Auto, property, and liability insurance to our diverse client base. We pride ourselves on excellent customer service and a supportive, team-oriented work environment.

Position Overview:
We are currently seeking a Licensed Customer Service Representative to join our team full-time. The ideal candidate will be fluent in Cantonese, Mandarin, and English, and possess a valid life insurance license in Ontario. You must have excellent customer service skills and a passion for helping clients understand and manage their insurance needs.

Key Responsibilities:

• Serve as the primary point of contact for client inquiries and policy support
• Provide professional, accurate, and timely responses to clients by phone, email, and in person
• Assist with policy changes, claims inquiries, and administrative follow-ups
• Liaise with insurance carriers and internal advisors to ensure smooth case processing
• Translate and explain insurance terms and policies to clients in Cantonese or Mandarin when necessary
• Maintain and update client files and records in compliance with company and regulatory standards

Qualifications:

• Must hold a valid LLQP (Life License Qualification Program) license in Ontario
• Fluent in Cantonese, Mandarin, and English (spoken and written)
• Strong customer service and problem-solving skills
• Detail-oriented with excellent organizational abilities
• Proficient in Microsoft Office (Word, Excel, Outlook)
• Experience in a brokerage or insurance office is an asset

Work Hours:

• Full-time, Monday to Friday
• On-site at our Thornhill office (Hwy 7 & Leslie)

Compensation & Benefits:

• Competitive salary based on experience
• Full medical benefits are provided after the probation period
• Opportunities for professional development and advancement
• Friendly, team-oriented work environment

How to Apply:
Please send your resume and a brief cover letter to nancy.chen@wellguardinsurance.ca. We appreciate all interest in this position, but only shortlisted candidates will be contacted.

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: No less than 40 per week

Benefits:

• Dental care
• Disability insurance
• Extended health care
• Life insurance
• Vision care

Flexible language requirement:

• French not required

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 2025-07-30