Administrative Support III
About the role
Your Opportunity:
Reporting to the Supervisor, Access and Disclosure, Calgary/South Zone. This position is responsible for supporting and processing the release of information requests related to continuity of patient care and the access and disclosure of health information. Working within a hybrid health record environment, this includes accessing health information in multiple formats - paper, electronic and microfilm. To ensure timely and accurate processing of requests, tasks may include, but are not limited to, processing requests for health information, answering incoming calls, greeting clients, mail intake, assessing requests for appropriate consent, validating patient identification, logging requests, retrieval and filing of records, copying, faxing, scanning, and mailing of health information. As well as other duties directly related to the operation or maintenance of the Access and Disclosure area within HIM as assigned by the supervisor. Site specific duties may vary throughout the province.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support III
- Union: AUPE GSS
- Unit and Program: Access & Disclosure
- Primary Location: Foothills Medical Centre
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 15-AUG-2025
- Employee Class: Casual/Relief
- Date Available: 25-AUG-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days
- Days Off: Other
- Minimum Salary: $23.53
- Maximum Salary: $28.60
- Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Medical Office Assistant Certificate, Hospital Unit Clerk Certificate, Health Information Office Assistant, Medical terminology certificate. 1-3 years' experience working in a medical office. Keyboarding skills with a minimum typing speed of 45 wpm. Selected candidates will be required to pass a typing test and an assessment on medical terminology.
Preferred Qualifications:
Ability to provide high-level customer service, analyze, problem-solve, and make decisions per legislation and policies. Technical aptitude for information systems and applications (Microsoft Office, Outlook, Teams, Adobe). Organize and prioritize in a high-paced environment. Proficient in English communication. Self-motivated, independent, with conflict management, decision-making, and critical thinking skills.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
About Alberta Health Services
Alberta Health Services (AHS) is Canada’s first and largest province wide, fully-integrated health system, responsible for delivering health services to the over four million people living in Alberta.
Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life, and from all corners of the world.
Our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.
Our five values – compassion, accountability, respect, excellence and safety – are at the heart of everything that we do.
Administrative Support III
About the role
Your Opportunity:
Reporting to the Supervisor, Access and Disclosure, Calgary/South Zone. This position is responsible for supporting and processing the release of information requests related to continuity of patient care and the access and disclosure of health information. Working within a hybrid health record environment, this includes accessing health information in multiple formats - paper, electronic and microfilm. To ensure timely and accurate processing of requests, tasks may include, but are not limited to, processing requests for health information, answering incoming calls, greeting clients, mail intake, assessing requests for appropriate consent, validating patient identification, logging requests, retrieval and filing of records, copying, faxing, scanning, and mailing of health information. As well as other duties directly related to the operation or maintenance of the Access and Disclosure area within HIM as assigned by the supervisor. Site specific duties may vary throughout the province.
Description:
As an Administrative Support III, you will require advanced administrative or specialized skills and knowledge to support complex procedures, practices and initiatives within a department or program.
- Classification: Administrative Support III
- Union: AUPE GSS
- Unit and Program: Access & Disclosure
- Primary Location: Foothills Medical Centre
- Location Details: As Per Location
- Multi-Site: Not Applicable
- FTE: 0.00
- Posting End Date: 15-AUG-2025
- Employee Class: Casual/Relief
- Date Available: 25-AUG-2025
- Hours per Shift: 7.75
- Length of Shift in weeks: Varies
- Shifts per cycle: Varies
- Shift Pattern: Days
- Days Off: Other
- Minimum Salary: $23.53
- Maximum Salary: $28.60
- Vehicle Requirement: Not Applicable
Required Qualifications:
Completion of Grade 12 or equivalent.
Additional Required Qualifications:
Medical Office Assistant Certificate, Hospital Unit Clerk Certificate, Health Information Office Assistant, Medical terminology certificate. 1-3 years' experience working in a medical office. Keyboarding skills with a minimum typing speed of 45 wpm. Selected candidates will be required to pass a typing test and an assessment on medical terminology.
Preferred Qualifications:
Ability to provide high-level customer service, analyze, problem-solve, and make decisions per legislation and policies. Technical aptitude for information systems and applications (Microsoft Office, Outlook, Teams, Adobe). Organize and prioritize in a high-paced environment. Proficient in English communication. Self-motivated, independent, with conflict management, decision-making, and critical thinking skills.
Please note:
All postings close at 23:59 MT of the posting end date indicated.
Security Screening:
A satisfactory criminal record check and/or Vulnerable Sector Search is required prior to your first day of work. Additionally, all employees have an ongoing duty to disclose any charges or convictions that may occur during their employment with AHS.
About Alberta Health Services
Alberta Health Services (AHS) is Canada’s first and largest province wide, fully-integrated health system, responsible for delivering health services to the over four million people living in Alberta.
Our skilled and dedicated professionals, support staff and physicians come from numerous disciplines, from all walks of life, and from all corners of the world.
Our mission is to provide a patient-focused, quality health system that is accessible and sustainable for all Albertans.
Our five values – compassion, accountability, respect, excellence and safety – are at the heart of everything that we do.