A career as a Chief Functional Analyst in the Commercial CRM team at National Bank is to act as an essential pillar between business and technology teams to optimize our Salesforce solutions. Your understanding of business needs, analytical mind, experience with Salesforce requirements management and configuration, and knowledge of CRM processes and best practices, you have a positive impact on the evolution of our solutions and the experience of our users.

Your job

• Ensure coordination between the various teams involved in the projects to guarantee efficient delivery aligned with business objectives.
• Take charge of managing complex cases requiring in-depth analysis, rigorous planning, and proactive communication with stakeholders.
• Understand business sector strategies, issues and operational realities so you can support IT teams in developing efficient solutions
• Conduct complex analyses, identify discrepancies, and make recommendations to optimize system efficiency and resolve issues
• Document requests and make recommendations for designing or adapting systems to meet business needs and facilitate decision-making
• Produce technical and functional specifications including expected system behaviours, use cases and user interactions with the system
• Design diagrams to model current and target processes
• Collaborate with your delivery team to define acceptance criteria, draw up plans and carry out functionality tests

Your team

IT and operations, this is more than 5,500 experts who work in an agile, proactive and collaborative manner to seize opportunities, stay on the cutting edge of technology and continuously improve processes.

Within the CRM Commercial sector, you are part of a team of 10 colleagues and report to the IT Manager, Commercial CRM. Our team is distinguished by the quality of its deliverables, its deep expertise in the Salesforce ecosystem and a strong culture of collaboration.

We value knowledge sharing, mutual support and innovation to offer efficient solutions adapted to business needs. If you’re looking for an environment where technical excellence and team spirit go hand in hand, you’ve come to the right place!

We aim to offer you maximum flexibility to promote your quality of life. This is reflected in a hybrid working environment, as well as flexible and adaptable schedules.

The Bank values continuous development and internal mobility. Our customized training programs, based on learning in action, allow you to master your profession and develop new fields of expertise.

Tools such as the Data Academy, language training, the Harvard Learning Centre and coaching and mentoring support are always available to you.

Prerequisites

• Bachelor’s degree related to the industry and minimum of 3 years of relevant experience or other diploma and several years of relevant experience
• Experience in Salesforce integration
• Salesforce certification, an asset
• Good understanding of sales and service processes in a B2B context
• Experience in banking and/or financial desirable
• Knowledge of Agile methodology and DevOps
• Excellent analytical and synthetic skills
• Strong ability to communicate and work in a team
• Ability to manage priorities and time effectively.

Your benefits

In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

• Health and wellness program, including many options

• Flexible group insurance

• Generous pension plan

• Employee Share Ownership Plan

• Employee and Family Assistance Program

• Preferential banking services

• Opportunities to get involved in community initiatives

• Telemedicine service

• Virtual sleep clinic

These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.

Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged.

We're putting people first

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!