Top Benefits
About the role
Spirit Ridge is currently looking for a Full Time/Permanent (on-site) Reservation Agent to join our dynamic, unique and diverse team!
Why Work For Us Located on the traditional lands of the Osoyoos Indian Band, in the town of Osoyoos, working at Spirit Ridge Resort is a very unique opportunity to be in the heart of wine country. Where else in Canada can you find a resort with a golf course, two pools, beachfront water sports, onsite winery and a first nations cultural center all in one place? All this in the warmest place in Canada, surrounded by fruit orchards, wineries, breweries and Canada’s warmest lake.
Resorts, like Spirit Ridge, are a great place to work in the hospitality industry. Whether here for work, business, weddings or a getaway, our guests arrive at the resort genuinely excited to be here and to experience a part of Canada they have never been to before. Employees, who are flexible, have fun at work and a can-do attitude thrive in resorts like ours where they play such an integral role in delivering a unique guest experience. For those looking to start their careers, Spirit Ridge offers a wide variety of advancement opportunities to those who can show us they got what it takes to care for our guests and team members alike.
What You Will Do Reservation Agents are responsible for handing all reservation and pre-arrival processes through phone, email, and other channels, while providing exceptional guest service, and responding to guest inquiries relating to reservation details, on-site facilities, or local attractions. Reservation Agents are responsible for group blocks and individual reservations, including owner reservations. This role works closely with all departments to ensure guest needs are exceeded. The position is multi-functional and additional duties may be assigned. Reservation Agents report directly to the Revenue Manager.
Reservation Agents are expected to know resort amenities as well as the South Okanagan area in order to educate our guests on all the valley has to offer.
You will bring: You are the kind of person who appreciates high standards of excellence.
You have the ability to communicate very well in English both written and verbally(especially on the phone). Previous front office experience and/or post-secondary education in hospitality are an asset.
You bring a desire to satisfy the needs of our guests with proven customer service/reception experience.
What you can expect for benefits and perks:
- Resort discounts for Food & Beverage, Spa, Golf, Watersports, Yoga, E-Scooters and at the Cultural Center
- Growth and development opportunities, both personal and professional.
- Onsite staff accommodations.
- Hyatt Destinations membership providing you with discounted room rates and food and beverage discounts at any of Hyatt’s chain of hotels.
- Health and Wellness benefits, including; Life Insurance, Dental, Medical, Vision, Chiropractic, Massage, and a matching Group RSP Program.
- Employee events
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
About Hyatt Place
Welcome to a different place®. You’re always on. And so are we. Our hotels are perfect for your blended lifestyle of work and play. Because you deserve to have access to everything you need 24 hours a day, seven days a week.
We feature an array of services business travelers and families need on a moment’s notice. Enjoy the Bakery Cafe, with a coffee and wine bar. A guest kitchen with fresh snacks and entrees. And daily complimentary breakfast. All accessible any time of day, because you never know when hunger will strike. We also have meeting rooms just the right size for small corporate events. Our hotels range in size from 125 to 200 rooms and are located in urban, suburban or airport locations. You’ll find comfort and consistency in any location you choose. Because what you see in Santa Fe should be what you get in West Palm Beach.
Amenities: • Spacious guestrooms featuring the Hyatt Grand Bed™ • Cozy Corner sofa-sleeper • Complimentary Wi-Fi and remote printing throughout the hotel • 42” HDTV and Hyatt Plug Panel media center • Stylish bathrooms with granite countertops and Portico® amenities • 24/7 made-to-order snacks and entrees in our Guest Kitchen • Bakery Café offering a selection of premium beer, wine and cocktails (where available) • NEW complimentary a.m. Kitchen Skillet™ served daily in our Guest Kitchen.
Top Benefits
About the role
Spirit Ridge is currently looking for a Full Time/Permanent (on-site) Reservation Agent to join our dynamic, unique and diverse team!
Why Work For Us Located on the traditional lands of the Osoyoos Indian Band, in the town of Osoyoos, working at Spirit Ridge Resort is a very unique opportunity to be in the heart of wine country. Where else in Canada can you find a resort with a golf course, two pools, beachfront water sports, onsite winery and a first nations cultural center all in one place? All this in the warmest place in Canada, surrounded by fruit orchards, wineries, breweries and Canada’s warmest lake.
Resorts, like Spirit Ridge, are a great place to work in the hospitality industry. Whether here for work, business, weddings or a getaway, our guests arrive at the resort genuinely excited to be here and to experience a part of Canada they have never been to before. Employees, who are flexible, have fun at work and a can-do attitude thrive in resorts like ours where they play such an integral role in delivering a unique guest experience. For those looking to start their careers, Spirit Ridge offers a wide variety of advancement opportunities to those who can show us they got what it takes to care for our guests and team members alike.
What You Will Do Reservation Agents are responsible for handing all reservation and pre-arrival processes through phone, email, and other channels, while providing exceptional guest service, and responding to guest inquiries relating to reservation details, on-site facilities, or local attractions. Reservation Agents are responsible for group blocks and individual reservations, including owner reservations. This role works closely with all departments to ensure guest needs are exceeded. The position is multi-functional and additional duties may be assigned. Reservation Agents report directly to the Revenue Manager.
Reservation Agents are expected to know resort amenities as well as the South Okanagan area in order to educate our guests on all the valley has to offer.
You will bring: You are the kind of person who appreciates high standards of excellence.
You have the ability to communicate very well in English both written and verbally(especially on the phone). Previous front office experience and/or post-secondary education in hospitality are an asset.
You bring a desire to satisfy the needs of our guests with proven customer service/reception experience.
What you can expect for benefits and perks:
- Resort discounts for Food & Beverage, Spa, Golf, Watersports, Yoga, E-Scooters and at the Cultural Center
- Growth and development opportunities, both personal and professional.
- Onsite staff accommodations.
- Hyatt Destinations membership providing you with discounted room rates and food and beverage discounts at any of Hyatt’s chain of hotels.
- Health and Wellness benefits, including; Life Insurance, Dental, Medical, Vision, Chiropractic, Massage, and a matching Group RSP Program.
- Employee events
This position is at a location where Hyatt is not the employer. The employer of individuals working at this hotel may be a third-party management company that is responsible for all employment benefits and obligations at this location.
About Hyatt Place
Welcome to a different place®. You’re always on. And so are we. Our hotels are perfect for your blended lifestyle of work and play. Because you deserve to have access to everything you need 24 hours a day, seven days a week.
We feature an array of services business travelers and families need on a moment’s notice. Enjoy the Bakery Cafe, with a coffee and wine bar. A guest kitchen with fresh snacks and entrees. And daily complimentary breakfast. All accessible any time of day, because you never know when hunger will strike. We also have meeting rooms just the right size for small corporate events. Our hotels range in size from 125 to 200 rooms and are located in urban, suburban or airport locations. You’ll find comfort and consistency in any location you choose. Because what you see in Santa Fe should be what you get in West Palm Beach.
Amenities: • Spacious guestrooms featuring the Hyatt Grand Bed™ • Cozy Corner sofa-sleeper • Complimentary Wi-Fi and remote printing throughout the hotel • 42” HDTV and Hyatt Plug Panel media center • Stylish bathrooms with granite countertops and Portico® amenities • 24/7 made-to-order snacks and entrees in our Guest Kitchen • Bakery Café offering a selection of premium beer, wine and cocktails (where available) • NEW complimentary a.m. Kitchen Skillet™ served daily in our Guest Kitchen.